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Pact Coffee Reviews

4.7 Rating 2,148 Reviews

94 %

of reviewers recommend Pact Coffee

Company Reviews

4.7

Based on 2,148 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pact Coffee:

We source world-class coffee, roast it expertly and then grind it fresh - ready to deliver it right to your door.

You pick your brewing method, grind type, flavour profile and delivery schedule, and we make sure you never run out of the coffee you love.

And with free next day delivery (when you order Monday-Friday before 1pm) and letterbox-friendly packaging, there’s no reason to wait for your next cup.

We’re also making coffee a force for good, with a 100% commitment to direct trade and an investment and training programme that helps farmers change their lives for better. Paying 25-125% more than Fairtrade prices, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

Want to know more, or need any help? Chat coffee with our Customer Champions Monday-Sunday, 9am-5pm.

Visit Website

Phone:

020 3095 3975

Email:

ahoy@pactcoffee.com

Location:

The Biscuit Factory - A.403100 Drummond Road
London
SE16 4DG

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Pact Coffee 5 star review on 28th September 2022

Pact Coffee 5 star review on 2nd April 2022

Pact Coffee 5 star review on 2nd April 2022

Pact Coffee 5 star review on 9th April 2021

Pact Coffee 5 star review on 12th February 2021

Pact Coffee 5 star review on 9th February 2021

Pact Coffee 5 star review on 1st December 2020

1

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Jury is out for me at the moment. First coffee I received was lovely (Planato Natural) next one was too lemony (Mustefa Abekano) and bitter and the third one (Fruit and Nut) is ok but not amazing. Let’s see what happens with pack number 4!”

Posted 4 years ago

Hi there, we hope you’re loving the coffee and our service! We’re sorry to hear about the issue you’ve had with Pact and hope we can get this resolved for you. We aim for 5-star service every time, so we will be contacting you to put things right, but if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 4 years ago

“Coffee is good”

Posted 4 years ago

Hi Rich, we're thrilled to hear that you're loving the coffee and our service! We aim for 5-star service every time, so if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 4 years ago

“The coffee I chose was quite bitter and even though I will drink it I would not order again. I will try a different one as we all have different taste.”

Posted 4 years ago

Hi Amanda, thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear that you didn't enjoy the coffee - although everyone has different tastes we'd love to set you up with a coffee that's right for you. We’ll be reaching out shortly to get this resolved for you, but if you would like to contact us sooner please do so on ahoy@pactcoffee.com or over the phone on 0203 095 3975 where we can put things right. Thanks for your review, and for being a part of Pact.

Posted 4 years ago

Hi Amanda, Thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear that you didn't enjoy this particular coffee, we certainly want to make sure you're enjoying every coffee delivery you receive from us. Please do feel free to get in touch with over at ahoy@pactcoffee.com or over the phone on 0203 095 3975 where we can put things right. Thanks for your review, and for being a part of Pact.

Posted 4 years ago

“QUITE DISAPPOINTED NOT THE FLAVOURS I EXPECTED.”

Posted 4 years ago

Hi John, we hope you’re loving the coffee and our service! We’re sorry to hear about the issue you’ve had with Pact and hope we can get this resolved for you. We aim for 5-star service every time, so we will be contacting you to put things right, but if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 4 years ago

“I had used Pact for a while a few years back, I had always been very impressed with the coffee, however, this time choosing the house definitely felt like a step down in terms of quality and flavor. It's still nice coffee but I would be less inclined to recommend it to a friend. At £6 / bag I'm not sure its' 2x-3x nicer than some of the award winning coffee from Lidl... I am not meaning to be hars here i am a fan of pact and what you are trying to achieve just trying to give some honest feedback. blessings graham”

Posted 4 years ago

Hi Graham, we hope you’re loving the coffee and our service! We’re sorry to hear that you weren't too wowed by the House coffee you've had recently. The House Coffee is a fairly new introduction to the Pact menu, so it sounds like you were enjoying our single origin coffees previously, which were higher quality per coffee type than the House. Hope this helps to clear up why there is a noticeable taste difference and we appreciate your honesty! We aim for 5-star service every time, so we will be contacting you to put things right, but if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 4 years ago

“Sorry. Have had better coffee before. Will try some more before making a definite decision. Can't be fairer than that.”

Posted 4 years ago

Hi Andrew, thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear you're not completely satisfied with the coffee. Please do feel free to get in touch via ahoy@pactcoffee.com or over the phone on 0203 095 3975, and we'd be happy to discuss roast profiles, flavour notes and brewing methods to find the right coffees and coffee plan for you. Thanks for your review, and for being a part of Pact.

Posted 4 years ago

“Delivery was fast. The coffee beans are good, not exceptional. I prefer the chance to smell and taste the beans in person before I buy it. So online bean shopping isn't for me.”

Posted 4 years ago

Hi Muhammad, thank you for leaving a review of Pact’s coffee and service! We are happy to hear you enjoyed the coffee we sent and were happy with the delivery service and hope that you'll give us another try to sip your way through the different blends we have on the menu. If there is anything further we can help with, please contact us please do so at ahoy@pactcoffee.com or over the phone on 0203 095 3975 where we will be happy to assist. Thanks for your review, and for being a part of Pact.

Posted 4 years ago

“Good expensive coffee, not sure that if is cost effective. They just offer ground beans, but I like to grind just the right amount each time.”

Posted 4 years ago

Hi Ariel, thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear that you're not entirely happy with your coffee. We certainly do offer wholebean coffee too, which means you'll be able to to grind the beans whenever you like, also keeping it fresh that way. If you need any assistance with amending your coffee plan please do reach out to us at ahoy@pactcoffee.com or over the phone on 0203 095 3975. We'd love to get this resolved for you. Thanks for your review, and for being a part of Pact.

Posted 4 years ago

“To be fair I was expecting a bit more . I have opened the bag and the flavor felt incredible .Unfortunately I was not impressed when prepared . Is just cofe...i have tried with the filter device that it comes with and is just cofe, a bit to salty (I donț like salty cofe). I have tried to use it with the Mocca device, not a big difference . So I am not so sure I can belong to the fan club”

Posted 4 years ago

Hi Mihaela , thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear that you weren't impressed by our coffee! - All of our coffees are certified speciality so it's a shame to hear that they didn't hit the spot for you. We’ll be reaching out shortly to get this resolved for you, but if you would like to contact us sooner please do so on ahoy@pactcoffee.com or over the phone on 0203 095 3975 where we can put things right.

Posted 4 years ago

“Happy with the delivery and communication, however I feel as though the coffee is at a very premium price for what you receive. No natural coffees on offer and I’d like to be able to customise the choice of coffee I receive a bit further eg. Choose a region etc”

Posted 4 years ago

Hi Paul, thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear that you weren't impressed by our range. We source all our coffees direct from small farms around the world and regularly pick up Naturals and Honey/Pulped Naturals. Due to the small size of the lots we purchase, our menu is ever changing! At the moment we have two Naturals and two Pulped Naturals on the menu so be sure to check the menu regularly if you're looking for this process in particular! Very sorry for any disappointment, thanks so much for your review!

Posted 4 years ago

“pretty good you can order, for 1£”

Posted 4 years ago

Hi there, thank you for leaving a review of Pact’s coffee and service! We're glad to hear you enjoyed the £1 offer to try out our coffee. We would love to give you a 5-star service every time so if you would like to contact us about anything that we resolve for you, please do so on ahoy@pactcoffee.com or over the phone on 0203 095 3975 where we can put things right. Thanks for your review, and for being a part of Pact.

Posted 4 years ago

“Pods are nice alone but not great mixed with plant mills, such a shame as I like a flat white on days when I’m fancying a coffee so I won’t be re ordering the pods”

Posted 4 years ago

Hi Laura, thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear that our pods don't work well with plant milk - we hope they'd make a great coffee no matter what. We’ll be reaching out shortly to get this resolved for you, but if you would like to contact us sooner please do so on ahoy@pactcoffee.com or over the phone on 0203 095 3975 where we can put things right. Thanks for your review, and for being a part of Pact.

Posted 4 years ago

“Not sure if l like the coffee l got there didn't seem much taste.”

Posted 4 years ago

Hi Jacqueline, thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear that you're not a fan of the coffee! We’ll be reaching out shortly to get this resolved for you, but if you would like to contact us sooner please do so on ahoy@pactcoffee.com or over the phone on 0203 095 3975 where we can put things right. Thanks for your review, and for being a part of Pact.

Posted 4 years ago

“I had a pack of Planalto from Pact Coffee. This coffee was nice, but definitely not worth the price. I do expect to pay more, as Pact Coffee pays its coffee farmers more than fair trade, but I think I can get something that tastes equally as good from a supermarket, such as Tesco finest coffee, for less than half the price.”

Posted 5 years ago

Hi Sam, thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear that You weren't impressed with Planalto! We work really closely with this farm and have seem them grow from strength to strength. Their coffee even picked up a Great Taste award last year! We’ll be reaching out shortly to get this resolved for you, but if you would like to contact us sooner please do so on ahoy@pactcoffee.com or over the phone on 0203 095 3975 where we can put things right. Thanks for your review, and for being a part of Pact

Posted 5 years ago

“Coffee was a bit to roasted. Feels a bit overdone.”

Posted 5 years ago

Hi there, thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear that you felt the coffee was overdone - we do not tend to roast our coffee beans as dark as many other types of coffees available on the market. However we'd love to be able to resolve this for so you can enjoy your selection of coffee as intended. Please do contact us on ahoy@pactcoffee.com or over the phone on 0203 095 3975 where we can put things right. Thanks for your review, and for being a part of Pact.

Posted 5 years ago

“Not impressed with the taste of the coffee. Beans were ground too finely which made using the grinds difficult on our Gaggia machine with lots of grounds at the bottom of the cup. Sorry.....won’t be ordering more”

Posted 5 years ago

Hi Bobby, thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear that our fine grind was too fine for your machine! - All espresso machines behave a little different from each other so we've tried to cater for as many as possible with an almost 'Universal' espresso grind. Unfortunately it's not right for every machine, though! We’ll be reaching out shortly to get this resolved for you, but if you would like to contact us sooner please do so on ahoy@pactcoffee.com or over the phone on 0203 095 3975 where we can put things right. Thanks for your review, and for being a part of Pact.

Posted 5 years ago

“Early days but I'm hoping there is more variety of coffee coming. We've enjoyed the 3 different coffees received, and are hoping we will get some new ones in the next batch. I can say service is good, and delivery is rapid.”

Posted 5 years ago

Hi there, we're thrilled to hear that you're loving the coffee and our service! The House Plan that you have in your account is just for our House Blend which is the same all-year-round, so this particular Plan won't vary much we're afraid - however your Select Plan will be a different variety every time. We do also vary the decaf option throughout the year so you can try something different. We aim for 5-star service every time, so if there is anything else that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 5 years ago

“tbh, I do not think that the price is really justified by the quality of the product. I understand ethical implications, and how this may effect pricing, but the product itself does not seem any better than that I might get elsewhere.”

Posted 5 years ago

Hi there! Thank you for your review of Pact Coffee. We're sorry to hear that you're not keen on the price and that this doesn't leave you feeling 5 stars out of 5. The cost we charge for our coffee reflects not just the swift postage service and the higher quality of our speciality coffee, but also the higher wages and support we are giving to our growers at origin, to help them live better lives. We hope to make ethical and great quality coffee the norm, but we understand that the price point isn't for everybody. Thank you again for taking the time to leave a review, and have a wonderful rest of your day.

Posted 5 years ago

“After reading all the good reviews, I was expecting a little more. Unfortunately I find that the coffee taste rather average and like instant coffee. I got myself even a grinder and ordered the beans to get the fresh taste out of it, but that coffee just didnt do it.”

Posted 5 years ago

Hi there, we hope you’re loving the coffee and our service! We’re sorry to hear about the issue you’ve had with Pact and hope we can get this resolved for you. We aim for 5-star service every time, so we will be contacting you to put things right, but if there is anything else that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 5 years ago

“Great coffee and filter pot, however, they do not warn you that you are put into a subscription payment plan on buying it. So, although it might taste nice, the customer service is not good!”

Posted 5 years ago

Hi Jemma, we hope you’re loving the coffee and our service! We’re sorry to hear about the issue you’ve had with Pact and hope we can get this resolved for you. When you sign up for a Plan with us rather than a one-off order, we do try to make it clear at every step that it is a subscription, as you have to enter a frequency of deliveries, as well as seeing an order confirmation that confirms that it is a regular delivery. We aim for 5-star service every time, if there is anything that can be improved or that we can help with please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 5 years ago

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Pact Coffee is rated 4.7 based on 2,148 reviews