OutdoorGB Reviews

Name: OutdoorGB
Address: 2-10 Bentley Way, Royal Oak Industrial Estate, Daventry, Northamptonshire
Rating: 4.86

4.9 Rating 4,769 Reviews

98 %

of reviewers recommend OutdoorGB

About OutdoorGB:

OutdoorGB are a family business based in Daventry, Northamptonshire. With a range of Outdoor clothing and equipment products from top brands, we have everything you could need for your next adventure - whether thats a walk in the wilderness, a weekend camping trip, or your next travels overseas.

We do everything we can to ensure a positive experience, with a UK-based customer service team, same-day dispatch before 6pm, and daily price comparisons.

We pride ourselves on our high proportion of returning customers and strong review scores on all major review platforms.

Try us out - you won't regret it!

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OutdoorGB 5 star review on 19th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Do not touch this company with a barge pole, waited 10 days for an item that never turned up, lie after lie, told me waiting on an order from Snugpak, called snugpak and they told me the order was sent to them, now being told Parcelforce have lost 2 boxes of orders. now trying to get a refund BEWARE SCAMMERS”

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Posted 6 years ago

“This company is a joke! Poor communication, bad service. Avoid this firm like the plague. I have never been so disappointed with a company.”

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Posted 6 years ago

“After returning a pair of gaiters first class for a different size, I was emailed a few days later, informing me that they did not in fact have the one's they claimed too in stock, nor did their suppliers. I was asked if a different pair would suffice, so I proceeded to say this was okay and to just send me the replacement pair. I was then messaged a second time, explaining that I'd need to pay an extra £7.07 to cover the cost of the new pair that they were sending, as they were a little more expensive! Do not use this company, slow communication, poor service and extremely audacious to request more money from me to cover their own mistakes. With so many good companies online, do not even dream of using this place - go elsewhere and save yourself an awful shopping experience.”

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Posted 6 years ago

“Absolutely rubbish returns policy. Avoid this firm like the plague. I have never been so disappointed with a company. Their goods are poorly described and they treat customers appallingly. Their 38% review grade should tell you all you want to know.”

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Posted 6 years ago

“Company OK.... Sealskinz heated gloves utter rubbish. Another waste of money”

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Posted 7 years ago

“Brought something that arrived damaged. There seems to be no other way other than to print own postage labels. When I called customer service they were not helpful at all! Had one representative lie and say just post it back and we will refund your postage (which turned out to be a lie). Not great customer service at all considering they were the ones who sent out a damaged item!!!”

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Posted 7 years ago

“Absolutely terrible service, took over 3months to turn up. After several e-mails to company! Of which I received one reply, that was useless and insulting. The products I ordered one was ok a Whitby fishing filleting knife but could of brought same price elsewhere without the hassle. As for the second a supposedly Whitby pen knife ? Absolutely ridiculously price of rubbish, honestly not good enough to be a reject!!! I will never buy from this company again !”

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Posted 7 years ago

“Ridiculous service. Placed an order nearly 3 weeks ago. Items have yet to arrive, been chasing them up constantly to be told that they are still awaiting on stock. Different staff members providing incorrect delivery dates. Now they won't even provide a delivery date. The best part is they don't provide any compensation for delays caused to the order, they wouldn't even offer free returns. Worst online retailer I have dealt with....... wouldn't use them ever again..... Absolutely ridiculous service and the person on the phone wasn't even trying to be helpful.. appalling customer service.”

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Posted 7 years ago

“Tried to exchange a shirt for a different size. The shirt was re-folded very carefully, including all the tissue paper and other bits of packaging and tags so it was just as I had received it and sent it back to them. It took 3 weeks from them receiving my parcel, according to tracking, to them acknowledging that they had it and then to opening and processing it. They then said that the swing tags were not in the parcel (they definitely were) so they would not exchange it and would be sending me the shirt back. They did not respond to e-mails, I called several times, their telephone system kept cutting off the call after being on hold for a few minutes and when I did get through their customer service people were obviously well trained in stonewalling annoyed customers by blaming other people, the warehouse, etc. Eventually after a month of constant hassle and me threatening to take the matter further they refunded my money. I will never use this company again.”

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Posted 8 years ago

“Delivery was late before Christmas so i had to buy alternative presents. No response to emails until AFTER Christmas. I had to return all items at my expense and even when i wrote a letter of complaint to the MD didnt get me anywhere. AT NO POINT DID ANYONE EVER APOLOGISE FOR ANY INCONVENIENCE CAUSED OR FOR NOT MEETING MY EXPECTATIONS - CUSTOMER SERVICE 101?”

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Posted 8 years ago

“I sent back a £130 coat Dec 18th. After various emails I felt something was wrong. On the Jan 13th tgey emailed me to say I was refunded. Then 1/2 hour later they emailed to say the jacket was marked that I would not be refunded. TOTAL lies. There were no marks on this jacket before returning?? Where on earth would white marks come from? My home is immaculate. Liars! I am not letting them get away with their lies...”

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Posted 8 years ago

“Unfortunately I had extremely negative experience with this company's customer service and would not buy from them again.I have ordered shoes online and unknown to me I have ordered a wrong size.When they sent me an exchange form there is said: "If you have asked for an exchange of size or colour, or an alternative item, your replacement item and carriage will be charged at the current website rate". The was the first unpleasant surprise. I wonder if they would want to give me a refund if the price of the shoes went down? I had to write to them that I do not give consent to charge more for a simple size exchange. I then received a note on 19th Oct. that my product of the correct size is on the way.. They have sent me the wrong size again! I have immediately contacted them and they said not to accept the delivery in which case the shoes will go back and once received they will send me the right size.Seemed simple enough. They forgot to say the post office holds the parcel for 18 days before sending it back! I had to keep contacting them asking where the shoes are. I needed to wear them as they were my hiking shoes and I went hiking. Several attempts and replies the shoes are still not in (still no note about the fact that it takes 18 days). On 17th November, one month later, after I called them again, they told me the post office have dispatched the shoes and they will receive them shortly. On 29th Nov. I called them again as I got no note the shoes have been dispatched. I was repeatedly told by customer service: We are very busy, they will be dispatched once we dispatched other orders, which we are sure will be in few days. When I have asked for a manager the customer service said she will have a look into it and call me back. I then received the note on the same day that the order has been amended, no call back.I naturally thought the shoes are on the way... no they were not... hey did not dispatch the shoes until 7th December, more than one week later! There was not attempt to rectify their mistake, no apologies, nothing to have done for a customer to receive what they have ordered. Finally on 9th December, more than 7 weeks after original dispatch, I have received the correct size shoes.”

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Posted 8 years ago

“I bought a pair of Speedcross trainers. They fell apart pretty much instantly. When approached, their attitude was essentially "tough luck". Unresponsive, stubborn and generally poor all round.”

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Posted 8 years ago

OutdoorGB is rated 4.9 based on 4,769 reviews