OutdoorGB Reviews

Name: OutdoorGB
Address: 2-10 Bentley Way, Royal Oak Industrial Estate, Daventry, Northamptonshire
Rating: 4.86

4.9 Rating 4,706 Reviews

98 %

of reviewers recommend OutdoorGB

About OutdoorGB:

OutdoorGB are a family business based in Daventry, Northamptonshire. With a range of Outdoor clothing and equipment products from top brands, we have everything you could need for your next adventure - whether thats a walk in the wilderness, a weekend camping trip, or your next travels overseas.

We do everything we can to ensure a positive experience, with a UK-based customer service team, same-day dispatch before 6pm, and daily price comparisons.

We pride ourselves on our high proportion of returning customers and strong review scores on all major review platforms.

Try us out - you won't regret it!

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OutdoorGB 5 star review on 19th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Long delay and still no delivery”

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Posted 1 month ago

Dear Julie, Thank you for your feedback regarding your order. We sincerely apologize for the long delay you've experienced and understand how disappointing it is not to receive your delivery on time. Your experience is important to us, and we are continuously working to enhance our delivery processes. If you have any further concerns or need assistance, please do not hesitate to reach out to our customer service team. The parcel is now showing that it was delivered on the 26/03 and we are working with our carrier partners to improve the delivery time frames . 98% of our parcels are delivered within the stated time frames. Best regards, Customer Service Team OutdoorGB

Posted 3 weeks ago

“A week since ordering & no sign of receiving my jacket yet”

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Posted 1 month ago

“Paid for next day delivery received 2days later. Should have just gone with the standard delivery and saved on delivery charge”

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Posted 1 month ago

Dear Lewis, Thank you for taking the time to share your experience with us. We genuinely apologize for the inconvenience caused by the delay in delivery and understand how disappointing it can be when expectations are not met. We always aim to provide timely delivery, especially for next-day services. Your feedback is invaluable to us, and we are actively working to enhance our delivery reliability. If there’s anything further we can assist you with, please don’t hesitate to reach out to our customer service team. We appreciate your understanding and thank you for your feedback. Best regards, Customer Service Team OutdoorGB

Posted 1 month ago

“Placed order over two weeks ago, still not arrived”

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Posted 2 months ago

Dear Customer, Thank you for bringing this to our attention. We sincerely apologize for the delay in the arrival of your order and understand how frustrating this must be for you. We are constantly working to improve our delivery processes, and your experience is very important to us. Please feel free to reach out to our customer service team, who will be more than happy to assist you in tracking your order and addressing any concerns you may have. Thank you for your patience, and we hope to resolve this matter for you as quickly as possible. Best regards, Customer Service Team OutdoorGB

Posted 2 months ago

“No returns policy”

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Posted 2 months ago

We understand that returns can sometimes be a hassle, and we're here to help make the process as smooth as possible for you. Our returns policy is detailed at the bottom of the website, but if you're experiencing any issues, please don't hesitate to reach out to our customer service team. They are ready and eager to support you through this.

Posted 2 months ago

“One day after it arrived, the price went down £40”

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Posted 2 months ago

Dear Darren, Thank you for sharing your feedback regarding the pricing of your recent purchase with OutdoorGB. We understand how disappointing it can be to see a price drop shortly after placing an order, and we sincerely apologize for any frustration this may have caused you. We strive to offer competitive pricing, but unfortunately, price fluctuations can occur. Your experience is important to us, and we appreciate your understanding as we work to improve our pricing strategies. If there's anything further we can assist you with or if you have any other concerns, please do not hesitate to reach out. We're here to help and value your feedback. Thank you again for your input. Best regards, Customer Service Team OutdoorGB

Posted 2 months ago

“Item is great outdoors gb bad customer service”

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Posted 3 months ago

Dear Michael, Thank you for taking the time to share your feedback. We’re pleased to hear that you are happy with your item, but we sincerely apologize for the shortcomings you experienced with our customer service. We strive to provide excellent support to our customers, and it’s disappointing to learn that we fell short in your case. Your feedback is essential to us as we work to improve our service. We would greatly appreciate any further details about your experience so we can address the issues you faced. Again, we appreciate your candid review, and we hope to rebuild your trust in OutdoorGB. If there’s anything we can do to assist you further, please don’t hesitate to reach out. Best regards, Customer Service Team OutdoorGB

Posted 2 months ago

“The parcel was late and then cancelled by the delivery company. "Customer service" advised I can't get my refund until they have the returned parcel, so all in all Outdoor GB have had £100 of mine for nearly a month with no goods even being attempted to be delivered and no assistance from the CS team. Cheap for a reason!”

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Posted 3 months ago

Dear Wendy, Thank you for sharing your experience with us, and we truly apologize for the inconveniences you've faced regarding your order. We understand how frustrating it is when delays occur, especially when they are out of your control. It's not acceptable for you to be left waiting for so long without a resolution. We are currently reviewing our processes to ensure that cases like yours are handled more efficiently in the future. Your situation deserves prompt attention, and we want to assure you that your feedback is invaluable in helping us improve our customer service. Please feel free to reach out directly with any further concerns, and we will do our utmost to assist you as quickly as possible. Thank you for your understanding in this matter. Best regards, Customer Service Team OutdoorGB

Posted 2 months ago

“The item was genuine Craghoppers but the time that it took to deliver was not good. Outdoor GB should be ashamed of themselves but then, they are out to make a profit!”

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Posted 3 months ago

“Went to wrong address . If put in the wrong address in the order Sunday before last . My fault , had left my old office address in Apple Pay . Notified you Immediately . Was told the next day Monday it had been shipped . Got tracking notification Tuesday saying the label had only just been printed , not sent . Pretty rigid / unhelpful and V limited phone contact times. Was referred to a chat function , but it was dead . Pretty annoying as easily solved . Have you received it back yet ,”

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Posted 4 months ago

“I’m not happy I’ve sent my coat back for a Exchange for a smaller size and I’m still waiting”

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Posted 4 months ago

“I have not received my order A complaint has been logged but I have heard nothing further Diappointed”

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Posted 4 months ago

“I will never use this company again. The delivery had been tampered with and gloves were missing. More than a week later they are still ‘investigating’ but I’m still short an item and over £20 weeks t my own money. Very poor service.”

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Posted 5 months ago

“Your customer service is of a very poor quality. You say you deliver every day and also in the email confirmation, I was informed the delivery will take place between 2-7 days. I didn't hear for a whole week from anyone, so I contacted your service only for the agent to keep insisting I was informed in the email that the delivery will take place on 18th Nov (I wasn't). After I submitted a copy of the email, she started to say I incorrectly counted days - which can be true, as I was confused by your 'deliver every day' statement. The agent said I can pay extra to have the next day delivery - i suggested this should be provided free of charge given the incorrect information. She refused so I cancelled the order. She saved you £2 on order that was over £100. You say you're a small business - I'd assume you should care about that? Anyway, I found the same item on another website and cheaper! So it worked perfectly for me in the end and I found another company I've never heard of thanks to your employee's attitude.”

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Posted 5 months ago

“Shocking customer service, had a failed delivery due to a mistake on the address and nearly 2 week later this isn't sorted. They are not proactive in trying to fix the problem, and falls on the customer to do the chasing. Just not good enough and don't think I will buy from them again, which is a shame as i have used them before and thought they were ok.”

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Posted 5 months ago

“I don't like to leave a bad review but I ordered a pair of waterproof trousers on the 22/10. Had a notification to say they would be delivered on the 25/10 and I have still not received them 30/10.”

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Posted 5 months ago

“1st order, problems with paypal when infact payment was made w/o issue but I had to chase customer services, then call an admin dept separately/go through it all again.. to be told what I knew, payment was processed.. yawnn...”

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Posted 6 months ago

“I have been asked to leave feedback and a review, but I am yet to receive my order. I have emailed a couple of times and been told that they are investigating with Amazon.”

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Posted 6 months ago

“I ordered walking boots off the Outfood GB website. They where delivered by amazon shipping who required a code to let me receive delivery. I have not received a code from Outdoor G B or amazon so my parcel is heading back Outdoor GB. Very poor delivery service.”

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Posted 6 months ago

“First time I’ve ever been contacted for a further payment (£1.21) one week after paying for an order online!”

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Posted 6 months ago

OutdoorGB is rated 4.9 based on 4,706 reviews