OutdoorGB Reviews

Name: OutdoorGB
Address: 2-10 Bentley Way, Royal Oak Industrial Estate, Daventry, Northamptonshire
Rating: 4.86

4.9 Rating 4,713 Reviews

98 %

of reviewers recommend OutdoorGB

About OutdoorGB:

OutdoorGB are a family business based in Daventry, Northamptonshire. With a range of Outdoor clothing and equipment products from top brands, we have everything you could need for your next adventure - whether thats a walk in the wilderness, a weekend camping trip, or your next travels overseas.

We do everything we can to ensure a positive experience, with a UK-based customer service team, same-day dispatch before 6pm, and daily price comparisons.

We pride ourselves on our high proportion of returning customers and strong review scores on all major review platforms.

Try us out - you won't regret it!

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OutdoorGB 5 star review on 19th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item too small and return process was simple. However item sent on 24 Feb and now the 8 Mar but no sign of replacement. Message is make sure you order the right size.”

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Posted 3 months ago

Dear Colin, Thank you for sharing your feedback with us. We're glad to hear that the return process was simple, but we sincerely apologize for the delay in receiving your replacement. We understand how frustrating it can be when things don’t arrive as expected. Your comment about sizing is a valuable reminder, and we appreciate you bringing it to our attention. We're constantly working to improve our processes, including our shipping times. If there’s anything more we can do to assist you, please feel free to reach out. We appreciate your patience and hope to serve you better in the future. Best regards, Customer Service Team OutdoorGB

Posted 2 months ago

“took 2 weeks to arrive and if it was not for me chasing up after 7 days ,i do not think i would have recieved item at all. some prices are very competative but i do not have a lot of faith in the ordering /dispatch procedures”

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Posted 3 months ago

“Had to keep chasing for updates and information. Very poor Customer service. Then took over 10 days to receive, via Amazon.,which was weird as purchased through your website. I had yo pay for postage to receive now had to pay to return Awaiting full refund now”

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Posted 4 months ago

Dear Marie, Thank you for your feedback, and we’re sorry to hear about the difficulties you faced with your order. We understand how important timely updates are, and it’s regrettable that you had to keep chasing for information. Delays in shipping and unexpected issues can be immensely frustrating, especially when returning an item. Your experience is valuable to us, and we appreciate you bringing these concerns to our attention so we can make necessary improvements. If there’s anything specific you would like us to assist you with regarding your refund, please don’t hesitate to reach out. We’re here to help and committed to resolving this matter for you. Thank you for your understanding. Best regards, Customer Service Team OutdoorGB

Posted 4 months ago

“Delivery very slow & not communicated”

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Posted 5 months ago

“Took 24 days to deliver and not impressed with the quality to be honest”

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Posted 6 months ago

“Product was great but you need to find another delivery partner. Amazon was really poor, found my parcel 1/4 Mike away on the side of the road near a neighbour gated property.”

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Posted 7 months ago

“Usually have a good experience. This time not re lengthy delivery issue. Customer service staff friendly and courteous. Decision-maker regarding following up issue of lack of delivery tracking poor response.”

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Posted 7 months ago

“Good price Good product BUT sold me a case that was too small for the compass”

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Posted 8 months ago

“I have not received my order. It has gone missing 😢 Maybe its not the fault of the company, and royal mail have lost it?”

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Posted 9 months ago

Good morning ,Thank you so much for taking the time to share your feedback regarding your recent experience with OutdoorGB. We truly appreciate customers like you who let us know about their experiences, as it helps us improve our services. We apologize for any inconvenience caused by the fact that you have not received your order and that it may have gone missing. While it may not necessarily be the fault of our company, we understand how frustrating it must be for you. We also recognize the possibility that Royal Mail may have lost the shipment. To rectify this situation and make things better for you, we would appreciate it if you could provide us with more details about your order. This will enable us to investigate the matter further and explore possible solutions. Additionally, if you have any suggestions or preferences on how we can improve our handling of such situations in the future, we would be grateful to hear them. Once again, we thank you for bringing this matter to our attention, and we assure you that we are determined to resolve it promptly and to your satisfaction. Your satisfaction and trust are of the utmost importance to us. Please feel free to contact our customer support team at [customer support email/phone number] so that we can assist you directly. Best regards,

Posted 9 months ago

“Really disappointed to find out that you do not do returns or refund and will only exchange or give credit note.”

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Posted 11 months ago

Dear Jackie,Thank you so much for taking the time to share your feedback on your recent experience with OutdoorGB. We truly appreciate hearing from our customers and value your honest input. We sincerely apologize for any inconvenience caused by our policy of only accepting exchanges or providing credit notes, rather than offering returns or refunds. We understand how frustrating this can be, especially when you were expecting a different outcome. Your feedback is incredibly valuable to us, and we want to make things right for you. We would love to hear more about your specific situation and see how we can improve your experience. Please let us know what we can do to rectify the situation or assist you further. Once again, we thank you for bringing this matter to our attention. Customer satisfaction is our utmost priority, and we are committed to learning from our mistakes and making necessary improvements. We look forward to hearing from you and working together to resolve this matter. Best regards Brian

Posted 11 months ago

“Good service poor product- overboard waterproof deck top map case is not waterproof”

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Posted 1 year ago

Dear Laurence,Thank you so much for taking the time to share your experience with OutdoorGB. We truly appreciate your feedback and are glad you reached out to us. We apologize for the inconvenience caused by the overboard waterproof deck top map case that turned out not to be waterproof as expected. We understand how frustrating this must have been for you, and we sincerely apologize for any disappointment this may have caused. To improve our services, we would love to hear more about your specific experience and how we can make things better. Could you please provide us with further details regarding the issues you faced? Your insights will greatly assist us in addressing the problem effectively and ensuring that such incidents are prevented in the future. Once again, thank you for sharing your valuable feedback with us. We truly value customers like you who take the time to help us enhance our products and services. Please let us know if there is anything else we can do to resolve this matter and provide you with a satisfactory solution. Kind regards, Brian OutdoorGB Team

Posted 1 year ago

“Apparantley my email address, the one I logged in and bought something with doesn't exist, 2 days after buying something, just hope it turns up. They have taken the money from my credit card. Tried to phone but's a Friday afternoon and not open until Monday.”

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Posted 5 years ago

“After a 3 week wait I was informed it would be another 6 weeks before stock was back in, when the website still showed the stock as in. Saving grace was a quick refund”

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Posted 8 years ago

OutdoorGB is rated 4.9 based on 4,713 reviews