OutdoorGB Reviews

Name: OutdoorGB
Address: 2-10 Bentley Way, Royal Oak Industrial Estate, Daventry, Northamptonshire
Rating: 4.86

4.9 Rating 4,769 Reviews

98 %

of reviewers recommend OutdoorGB

About OutdoorGB:

OutdoorGB are a family business based in Daventry, Northamptonshire. With a range of Outdoor clothing and equipment products from top brands, we have everything you could need for your next adventure - whether thats a walk in the wilderness, a weekend camping trip, or your next travels overseas.

We do everything we can to ensure a positive experience, with a UK-based customer service team, same-day dispatch before 6pm, and daily price comparisons.

We pride ourselves on our high proportion of returning customers and strong review scores on all major review platforms.

Try us out - you won't regret it!

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OutdoorGB 5 star review on 19th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Extremely negative experience. I bought a pair of Salomon XA Pro 3D v8 GTX Womens Trail Running Shoes. The item was defected and also completely not waterproof (it has the label 'Goretex), basically a scam. The customer support not very responsive either. I would not recommend to trust this site for purchasing anything.”

Helpful Report

Posted 4 years ago

“Package first arrived in okay time. Packaging leaves a bit to be desired of as it is just a thin plastic wrap that had holes in it after travel but nothing too bad to complain about. This is sadly where the positives end. The nightmare begins if you need to exchange an item for a different size. They advertise free returns but do not tell you it's a 7-10 working day window. I sat and watched the last of the stock that they had slowly run out as they weren't willing to reserve one despite my returned item already being in their possession. After waiting 10 working days, I then had to wait for an additional week for them to order in new stock as it had inevitably sold out. Then after waiting for the delivery to arrive, they had sent the wrong size. Nearly a month for an exchange to just get the wrong item It was at this point that I had had enough and just wanted my money back. There was no urgency to rectify their error after making me wait that long for the wrong item. Got a "we're sorry" and then told it would be another 7-10 working days to process a refund. The customer service is one of the most painful systems I have dealt with. Every email they send starts a new thread and they take so long to reply to each email you send that you have no idea what it is in relation too. It seems clear to me that they are swamped dealing with customers. Clearly taking on far too many orders than they can manage to a good standard. Would not recommend this company at all unless you have a lot of time and patience on your hands.”

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Posted 4 years ago

“Same as other recent reviews. Placed order. Not received it. Tried to call. Not taking calls. Emailed several times and no reply. Steer well clear of them.”

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Posted 4 years ago

“I ordered a pair of boots, was told will be delivered within 4-6 business days. But it never happened. No tracking number. Sent multiple emails, no response! They totally ignore once they charge your money. Be cautious!”

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Posted 4 years ago

“I ordered 2 of the same item. Only one was sent but the despatch order state 2 were sent - WRONG!. I have emailed 5 x, initial answer and now my emails are being ignored. 10 days since the first email and no sign of either a subsequent response, a refund or sorry we will send the second item. I've now put it in hands of my credit card company. The trouble is they can choose to say the document states 2 were supplied, implying I am trying to defraud them. For £22.00 I don't think so! Awful company, awful customer service, just keep away.”

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Posted 4 years ago

“Paid for next day delivery said it would come on Saturday if i payed for it so i did ive been working all weekend needed to go get a shopping in but i had to wait in all day because i didnt get a time it would come and it still has not come!”

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Posted 4 years ago

“I placed my order on the 22nd November and it still hasn't arrived. No responses to my emails and just general lack of service. Reading some of the reviews below I am not the only one. AVOID!”

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Posted 4 years ago

“Very slow to refund a return. Lots of chasing up. Took a month, they ignore emails and are totally unprofessional. Would not use again.”

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Posted 4 years ago

“Have received a pair of boots that had already been worn and sent back to them as faulty. Cannot get through to any department in outdoorsgb. Absolutely awful. Paid on line. Assume I have lost that. Nov 2020.”

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Posted 4 years ago

“My experience is the same as some of the more recent reviews. Something definitely not right with this company. Ordered a coat for my husbands birthday, took my money, did not send the item. I had to chase a week later and they said on the phone "so sorry its not left the warehouse yet" and that they'd ship it that day. then half an hour later, got an email saying its miraculously out of stock and would I like to select a different item. No thanks. I doubt I'd have ever been contacted by them if I hadn't been in touch first. I am still waiting for a refund after being told it would be made on Friday. Seems like they want to hold people's money for some reason - to boost their credit rating, and fake having items in stock. Really weird store and I advise anyone to never use them.”

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Posted 4 years ago

“Beware: You cannot return items, once you buy online. They do not have a return address to send to. It is a very sofisticated scam.”

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Posted 5 years ago

“###Poor service### Before ordering shoe i asked if they were in stock and they said yes, so ordered and money taken from bank account and then a week later they said they were not in stock, so cancelled order.”

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Posted 5 years ago

“I ordered 6 items. 2 fleece waistcoats- they are so thin they are see through in the light! 3 pairs waterproof trousers. 2 have ripped from the pocket in a week. A waterproof jacket where the lining has been missed in stitching and is hanging out! Terrible quality and no response from customer services. Avoid.”

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Posted 5 years ago

“Poor returns policy. Postage is not free on returns and original postage is not covered in the refund. Will not use again when so many similar retailers offer free returns and full refund.”

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Posted 5 years ago

“Impossible to get a return address. !! Sent many emails, no reply .. 2 of the phone numbers I found for them are out of action, one that seemed to work just had voicemail, and they ignore messages there. After 8 days I sent the item via Hermes , signed for, to an office address on thier invoice. I will contact my credit card co if a refund does not happen. I think they maybe about to go bust - this is what happens when a company is going under - stay clear.”

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Posted 5 years ago

“Do not order from here! They keep your information and REPEAT ORDERS!!!!”

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Posted 5 years ago

“Don’t touch this company! Been waiting over two weeks for a delivery, customer care is none existent.”

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Posted 5 years ago

“Non-existent customer service. Jacket arrived with a hole in it and after 4 days and 2 emails sent, no one has bothered to respond”

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Posted 5 years ago

“Very bad service, order diddnt show up, after phoning them they diddnt think i had the capabilty to operate a calender and tried to say it wasent late, then told it would be sent out for next day delivery, so it wasent even sent in the first place, now still no show, emails ignored, finally get a email stating that it will be delivered 9 days after they recive the product from germany whenever that might be, dont bother ordering from them they just mess u about with lies”

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Posted 5 years ago

“Anyone know what courier outdoors gb use,no info about what courier they use,no history on my account of my order,no tracking or nothing. So dont know what's happening with my order or even if I'll get it”

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Posted 5 years ago

OutdoorGB is rated 4.9 based on 4,769 reviews