Unfortunately I had extremely negative experience with this company's customer service and would not buy from them again.I have ordered shoes online and unknown to me I have ordered a wrong size.When they sent me an exchange form there is said: "If you have asked for an exchange of size or colour, or an alternative item, your replacement item and carriage will be charged at the current website rate". The was the first unpleasant surprise. I wonder if they would want to give me a refund if the price of the shoes went down? I had to write to them that I do not give consent to charge more for a simple size exchange. I then received a note on 19th Oct. that my product of the correct size is on the way.. They have sent me the wrong size again! I have immediately contacted them and they said not to accept the delivery in which case the shoes will go back and once received they will send me the right size.Seemed simple enough. They forgot to say the post office holds the parcel for 18 days before sending it back! I had to keep contacting them asking where the shoes are. I needed to wear them as they were my hiking shoes and I went hiking. Several attempts and replies the shoes are still not in (still no note about the fact that it takes 18 days). On 17th November, one month later, after I called them again, they told me the post office have dispatched the shoes and they will receive them shortly. On 29th Nov. I called them again as I got no note the shoes have been dispatched. I was repeatedly told by customer service: We are very busy, they will be dispatched once we dispatched other orders, which we are sure will be in few days. When I have asked for a manager the customer service said she will have a look into it and call me back. I then received the note on the same day that the order has been amended, no call back.I naturally thought the shoes are on the way... no they were not... hey did not dispatch the shoes until 7th December, more than one week later! There was not attempt to rectify their mistake, no apologies, nothing to have done for a customer to receive what they have ordered. Finally on 9th December, more than 7 weeks after original dispatch, I have received the correct size shoes.