OutdoorGB Reviews

Name: OutdoorGB
Address: 2-10 Bentley Way, Royal Oak Industrial Estate, Daventry, Northamptonshire
Rating: 4.86

4.9 Rating 4,769 Reviews

98 %

of reviewers recommend OutdoorGB

About OutdoorGB:

OutdoorGB are a family business based in Daventry, Northamptonshire. With a range of Outdoor clothing and equipment products from top brands, we have everything you could need for your next adventure - whether thats a walk in the wilderness, a weekend camping trip, or your next travels overseas.

We do everything we can to ensure a positive experience, with a UK-based customer service team, same-day dispatch before 6pm, and daily price comparisons.

We pride ourselves on our high proportion of returning customers and strong review scores on all major review platforms.

Try us out - you won't regret it!

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OutdoorGB 5 star review on 19th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Ordered took roughly 3 weeks to arrive terrible service”

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Posted 1 year ago

“This is the wordy shopping experience Iv had. The staff were ignoring my wife, didn’t want to help her, cut her short when asking questions and damn right rude. We would have spent in access of over £500 but I went elsewhere and treated with respect and dignity”

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Posted 1 year ago

“Ordered my shoes delivery on web says next day once payment went through had to wait nearly 10 days rang customer services 3 times just got fobbed off no emails to tell me when they were getting dispatched got an email 2 days before when boots arrived never again will order from here keep away false advertising”

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Posted 1 year ago

“I placed an order on 5th September and paid additional costs for expedited delivery to have the item delivered on 7th September. Nothing has been received despite repeated emails. OutdoorGB stated they would contact the Royal Mail; I already contacted the Royal Mail and received a response which I forwarded to OutdoorGB – this was their job not mine. As a customer (being a new one especially), they should have sent a replacement immediately irrespective of their liaison with the Royal Mail. Have requested a refund and still waiting for a response. Unacceptable service and poor communications from a company that should be putting customers first rather than fobbing them off and using delay tactics. OutdoorGB to prevent you from attempting any further delays here is my order number: OGB12508225. Feel free to share this review with your CEO - Edward Giles!”

Helpful Report

Posted 1 year ago

Dear Mrs Thapar, Thank you for taking the time to provide us with your feedback regarding your recent experience with OutdoorGB. We sincerely appreciate your input and apologise for any inconvenience caused. We understand that you placed an order on 5th September and expected expedited delivery by 7th September, for which you paid additional costs. We apologise for the delay in delivery and the lack of communication throughout the process. We acknowledge that our responsibility was to contact the Royal Mail regarding your missing package, and we apologise that you had to take on that task yourself. As a new customer, you deserved better service, and we should have promptly offered a replacement, regardless of our liaison with the Royal Mail. We understand your frustration in requesting a refund and not receiving a response yet. Rest assured, we are actively looking into the issue and will respond to your request as soon as possible. We sincerely apologise once again for failing to meet your expectations and for any inconvenience caused by this situation. Your feedback is crucial for us to improve our services, and we assure you that we take your concerns seriously. I can see that the issue is now sorted for you Thank you once again for bringing this matter to our attention. We value your business and hope to have the opportunity to serve you better in the future. Sincerely, Customer Service Team OutdoorGB

Posted 1 year ago

“Not been delivered.”

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Posted 1 year ago

Good Morning ,Thank you so much for taking the time to share your experience with us at OutdoorGB. We truly appreciate your feedback and apologize for the inconvenience you faced regarding the non-delivery of your order. We understand how frustrating it can be to not receive your order as expected, and we would like to ensure that this is not a recurring issue. To better understand the situation and improve our services, we would be grateful if you could provide us with further details about what occurred. Could you please let us know which order this issue relates to and any specific challenges you encountered during the delivery process? Your insight will be invaluable in helping us identify the areas where we may need to make improvements. Once again, thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience caused. We value your patronage and will do everything we can to rectify this situation and enhance your future experiences with OutdoorGB. If you have any further concerns or if there is anything else we can assist you with, please do not hesitate to let us know. We are here to serve you. Kind regards, Customer Support Team

Posted 1 year ago

“Still not received my order”

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Posted 1 year ago

Dear Paul,Thank you so much for taking the time to share your feedback about your experience with OutdoorGB. We truly appreciate your valuable input and apologize for any inconvenience caused by the delay in receiving your order. Your feedback is incredibly important to us, and we would like to make things right for you. Could you please provide us with some details regarding the issues you encountered? We want to understand the situation completely and find a satisfactory solution for you. Once again, thank you for bringing this matter to our attention. Your feedback helps us identify areas where we can improve and provide a better experience for our customers. We look forward to hearing from you and resolving the issues promptly. Best regards,

Posted 1 year ago

“Very poor service. Took a week to post my item which was wrong and then told me I was wrong even though they were given photographic proof. To add insult to injury they have the audacity to deduct the cost of returning the item to get a refund. Found the same item cheaper elsewhere.”

Helpful Report

Posted 1 year ago

Dear Mr Jordan ,Thank you for taking the time to share your feedback on your experience with OutdoorGB. We sincerely appreciate your valuable input and apologize for any inconvenience caused. We deeply regret the delay in processing your order and the error in sending you the wrong item, even after you provided photographic proof. This is certainly not the level of service we strive to provide, and we are truly sorry for the frustration this must have caused. Furthermore, we understand your disappointment in being asked to bear the cost of returning the item for a refund. Rest assured, we will investigate this matter thoroughly to ensure that such issues do not occur again in the future. We are also sorry to hear that you found the same item at a lower price elsewhere. We constantly strive to offer competitive pricing, and we appreciate you bringing this to our attention. To address the issues you've raised, we kindly ask for your assistance in suggesting specific ways we can make improvements. Your feedback will be invaluable in helping us enhance our processes and provide better service to our customers. Once again, thank you for sharing your experience, and we apologize for any inconvenience caused. We are committed to rectifying these concerns and look forward to the opportunity to serve you better in the future. Warm regards, Customer Service Team OutdoorGB

Posted 1 year ago

“I was in touch with you immediately to tell you the item was way too large. When I received a reply regarding returning it I again replied to you saying I didn’t have a printer/ you did not get back to me so I continued to drill down into your returns information and I'm still not clear on how or when of even how much my refund will be. I did mention that I would take the smaller size but there was little choice and you didn’t respond to that either so I’m done with you and hope your future customers get better support”

Helpful Report

Posted 1 year ago

Dear Catherine,Thank you for taking the time to provide us with your feedback on your experience with OutdoorGB. We truly appreciate your willingness to share your concerns. We would like to sincerely apologize for the inconvenience you faced when trying to return the item that was too large. It is regrettable that our response was not prompt and that we did not offer alternative solutions such as taking the smaller size. Please accept our apologies for any frustration or confusion caused by our lack of clear communication regarding the return process and refund. We understand your disappointment and assure you that we are taking your feedback seriously. We are constantly striving to improve the support we offer to our customers, and your comments will play a vital role in this process. If you have any suggestions on how we can enhance our returns information or provide better support in the future, we would greatly appreciate hearing them. Our aim is to ensure a seamless and satisfactory shopping experience for all our customers. Once again, we apologize for the inconveniences you encountered, and we thank you for bringing them to our attention. Kind regards, OutdoorGB Customer Support team

Posted 1 year ago

“I had to wait 3 weeks for the product to arrive and then the packaging inside the parcel was completely ripped open. Fortunately the product wasn’t damaged.”

Helpful Report

Posted 1 year ago

Good Morning,Thank you so much for taking the time to share your feedback with us regarding your recent experience with OutdoorGB. We genuinely appreciate customers like yourself who share their thoughts, as it allows us to continuously improve our services. Firstly, we would like to offer our sincerest apologies for the inconvenience caused by the delay in receiving your product. We understand that waiting for three weeks is far from ideal, and we are truly sorry for any frustration or inconvenience this may have caused. Rest assured, we are committed to addressing this issue and finding ways to minimize delivery times in the future. Furthermore, we are sorry to hear about the packaging inside your parcel being ripped open. Although we are relieved that the product itself remained undamaged, we understand the concern it may have raised. We will be sure to investigate this matter thoroughly to prevent any recurrence, as we strive to provide our customers with prompt and secure deliveries. In order for us to rectify these issues and make your experience with OutdoorGB better, we kindly request your assistance. Could you please provide us with further details regarding your order and any suggestions you may have to improve our delivery process? Your input and specific feedback will be invaluable in helping us enhance our services and prevent these situations in

Posted 1 year ago

“Very poor customer service. I bought a pair of Keen Targhee 3 boots from OutdoorGB. Unfortunately as I had recently had open heart surgery and because further complications ensued I was unable to make much use of them in the following year. They fell apart after 13 months. OutdoorGB would not help saying only that they were out of guarantee by one month. My photographs showed clearly that they had been used very little. They were wrong about the law as the boots were not fit for purpose. Their lack of interest in helping a customer is shocking. Equally poor is their wrong application of consumer law.”

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Posted 1 year ago

“Ordered online. Stated all in stock. Received email stating only part of order in stock. Would I like a refund? So I asked for a refund on the entire order. THEY SAY the processed a refund back to card ? Nearly 3 weeks later neither bank nor visa know anything about a refund.. Contacting citizens advice and FCA. AVOID at all cost.”

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Posted 1 year ago

“I would not recommend OutdoorGB or ExtremeGB (their parent company). They offered me, in writing, a refund voucher for a product which was not fit for purpose and then reneged this written offer, informing me that this was not their returns policy. My feeling is that if you put an 'unlimited returns' offer and provision of a refund voucher in writing then you should honour that offer.”

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Posted 2 years ago

“I order a wind breaker price 50£ total cost £70 + which included £12 vat . I had no emails to say when there posting nothing I will now contact my bank scam site also when I payed it the screen said payment failed when I used my apple pay which I thought was strange so I thought I check my emails to see in fact the payment went through well it did the site is dodger and led tme to think payment wasn’t successful. Not trust worthy I just emailed asking to refund me there email address is not Outdoors”

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Posted 2 years ago

“I purchased a garment from OutdoorGB on their website, paying extra for Next Day Delivery. I checked out as a guest and paid using PayPal. The website processed the order without taking or confirming delivery details. One could only assume that they would take my delivery details from PayPal as with the many, many other online purchases I make - but my address must instead have been populated from some historical purchase I've made with this company. When I received my tracking email from Royal Mail I noticed that delivery was marked for my old address, which is incidentally only a couple of miles away. Straight away I rang Royal Mail who said I can't do anything as the customer and I should speak to OutdoorGB. I liaised with OutdoorGB who simply "couldn't do anything", completely unwilling to contact Royal Mail as you would expect of half-decent customer service. Eventually, before delivery Royal Mail sent me a link where I could set a preference that my parcel be delivered to a Post Office, which I did and they completely ignored, but that's a Royal Mail issue. The "Next Day Delivery" (to my old address) in fact was around 3 days in total, a full 48 hours after I notified all parties that this was going to the wrong address. Ample opportunity for OutdoorGB to contact Royal Mail to change the delivery location. Royal Mail returned the item to OutdoorGB as a "no longer at address". OutdoorGB then contacted me to say they will ship out again - at extra shipping cost - to myself. This is now 8 days since my Next Day Delivery order. I reply that I will not be paying any extra shipping charges as I have done everything in my power to have this delivered to me correctly after their online ordering process's anomaly, contrary to their customer services who have been obtusely unhelpful in trying to resolve the issue. I requested under the circumstances that the double mail charge be waived. Rather than waive the couple of pounds in having this redelivered, they chose to issue an (incomplete) refund on the total I paid out. This is the level of customer service you should expect to receive from this company should anything go wrong.”

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Posted 2 years ago

“Virtually the worst service ever. beaware of agressive and rude custome service. they charge for next day delivery, while they do not even intend to deliver the following day. for them 2 working days delivery is still same day.”

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Posted 2 years ago

“The jacket still has not arrived, ordered on Dec 6 with 2/3 day delivery.”

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Posted 2 years ago

“Do not use outdoor GB customer service non existent.shop somewhere else to hey are scammers”

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Posted 2 years ago

“They don't tell you that you have to pay for returns if you want a refund - £8.95 for a pair of shoes. Buyer beware.”

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Posted 2 years ago

“Bought a Ski helmet off them for an upcoming holiday. Size was too large, requested refund and was told it wasn't possible and referred me to the bottom of a returns policy with a very vague explanation of not being able to return if 'you have changed your mind'. Website is littered with easy returns and the first line of their policy states 'We want you to be happy with your purchase. If you're not, just return the product to us, following the instructions below, and we'll exchange or refund it'. Stuck with a £156.00 helmet that doesnt fit. Awful company.”

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Posted 3 years ago

“I ordered a bag and a T-shirts for my son Christmas present it still hasn’t arrived I have phoned a number of times and left emails regarding my order they said they have no tracking number they are blaming the royal post. Disgusting this company is very suspicious taking people money and not delivering the goods. I phoned up today over getting my money back if I do not get it back I will be contacting the trading standards. Avoid doing business with them”

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Posted 3 years ago

OutdoorGB is rated 4.9 based on 4,769 reviews