“My experience is the same as some of the more recent reviews. Something definitely not right with this company. Ordered a coat for my husbands birthday, took my money, did not send the item. I had to chase a week later and they said on the phone "so sorry its not left the warehouse yet" and that they'd ship it that day. then half an hour later, got an email saying its miraculously out of stock and would I like to select a different item. No thanks. I doubt I'd have ever been contacted by them if I hadn't been in touch first. I am still waiting for a refund after being told it would be made on Friday. Seems like they want to hold people's money for some reason - to boost their credit rating, and fake having items in stock. Really weird store and I advise anyone to never use them.”
“###Poor service###
Before ordering shoe i asked if they were in stock and they said yes, so ordered and money taken from bank account and then a week later they said they were not in stock, so cancelled order.”
“I ordered 6 items.
2 fleece waistcoats- they are so thin they are see through in the light!
3 pairs waterproof trousers. 2 have ripped from the pocket in a week.
A waterproof jacket where the lining has been missed in stitching and is hanging out!
Terrible quality and no response from customer services. Avoid.”
“Poor returns policy. Postage is not free on returns and original postage is not covered in the refund. Will not use again when so many similar retailers offer free returns and full refund.”
“Impossible to get a return address. !!
Sent many emails, no reply .. 2 of the phone numbers I found for them are out of action, one that seemed to work just had voicemail, and they ignore messages there. After 8 days I sent the item via Hermes , signed for, to an office address on thier invoice. I will contact my credit card co if a refund does not happen. I think they maybe about to go bust - this is what happens when a company is going under - stay clear.”
“Very bad service, order diddnt show up, after phoning them they diddnt think i had the capabilty to operate a calender and tried to say it wasent late, then told it would be sent out for next day delivery, so it wasent even sent in the first place, now still no show, emails ignored, finally get a email stating that it will be delivered 9 days after they recive the product from germany whenever that might be, dont bother ordering from them they just mess u about with lies”
“Anyone know what courier outdoors gb use,no info about what courier they use,no history on my account of my order,no tracking or nothing. So dont know what's happening with my order or even if I'll get it”
“Do not touch this company with a barge pole, waited 10 days for an item that never turned up, lie after lie, told me waiting on an order from Snugpak, called snugpak and they told me the order was sent to them, now being told Parcelforce have lost 2 boxes of orders. now trying to get a refund BEWARE SCAMMERS”
“After returning a pair of gaiters first class for a different size, I was emailed a few days later, informing me that they did not in fact have the one's they claimed too in stock, nor did their suppliers.
I was asked if a different pair would suffice, so I proceeded to say this was okay and to just send me the replacement pair.
I was then messaged a second time, explaining that I'd need to pay an extra £7.07 to cover the cost of the new pair that they were sending, as they were a little more expensive!
Do not use this company, slow communication, poor service and extremely audacious to request more money from me to cover their own mistakes.
With so many good companies online, do not even dream of using this place - go elsewhere and save yourself an awful shopping experience.”
“Absolutely rubbish returns policy. Avoid this firm like the plague. I have never been so disappointed with a company. Their goods are poorly described and they treat customers appallingly. Their 38% review grade should tell you all you want to know.”
“Brought something that arrived damaged. There seems to be no other way other than to print own postage labels. When I called customer service they were not helpful at all! Had one representative lie and say just post it back and we will refund your postage (which turned out to be a lie). Not great customer service at all considering they were the ones who sent out a damaged item!!!”
“Absolutely terrible service, took over 3months to turn up. After several e-mails to company! Of which I received one reply, that was useless and insulting. The products I ordered one was ok a Whitby fishing filleting knife but could of brought same price elsewhere without the hassle. As for the second a supposedly Whitby pen knife ? Absolutely ridiculously price of rubbish, honestly not good enough to be a reject!!! I will never buy from this company again !”
“Ridiculous service.
Placed an order nearly 3 weeks ago. Items have yet to arrive, been chasing them up constantly to be told that they are still awaiting on stock.
Different staff members providing incorrect delivery dates.
Now they won't even provide a delivery date.
The best part is they don't provide any compensation for delays caused to the order, they wouldn't even offer free returns.
Worst online retailer I have dealt with....... wouldn't use them ever again.....
Absolutely ridiculous service and the person on the phone wasn't even trying to be helpful.. appalling customer service.”
“Tried to exchange a shirt for a different size. The shirt was re-folded very carefully, including all the tissue paper and other bits of packaging and tags so it was just as I had received it and sent it back to them. It took 3 weeks from them receiving my parcel, according to tracking, to them acknowledging that they had it and then to opening and processing it. They then said that the swing tags were not in the parcel (they definitely were) so they would not exchange it and would be sending me the shirt back. They did not respond to e-mails, I called several times, their telephone system kept cutting off the call after being on hold for a few minutes and when I did get through their customer service people were obviously well trained in stonewalling annoyed customers by blaming other people, the warehouse, etc. Eventually after a month of constant hassle and me threatening to take the matter further they refunded my money. I will never use this company again.”
