After returning a pair of gaiters first class for a different size, I was emailed a few days later, informing me that they did not in fact have the one's they claimed too in stock, nor did their suppliers. I was asked if a different pair would suffice, so I proceeded to say this was okay and to just send me the replacement pair. I was then messaged a second time, explaining that I'd need to pay an extra £7.07 to cover the cost of the new pair that they were sending, as they were a little more expensive! Do not use this company, slow communication, poor service and extremely audacious to request more money from me to cover their own mistakes. With so many good companies online, do not even dream of using this place - go elsewhere and save yourself an awful shopping experience.