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Orthotix Reviews

4.6 Rating 1,456 Reviews
92 %
of reviewers recommend Orthotix
4.6
Based on 1,456 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Orthotix Reviews

About Orthotix:

Orthotix is the leading Welsh manufacturer and supplier of sports & orthopaedic bracing, distributing across the breadth of the United Kingdom and Ireland.

Our continually expanding range of braces and supports offer an orthotic solution for everyone, whether it be a sporting injury or an orthopaedic pathology. All of our products are certified as Class 1 medical devices and CE marked accordingly.

We are proud to manufacture our own range of products in Great Britain, whilst also benefiting from exclusive distribution agreements with our overseas market leading partners. This enables us to bring the most innovative and successful orthopaedic product from around the globe to the consumers of the UK.

Visit Website

Phone:

02920 370 696

Email:

enquiries@orthotix.co.uk

Location:

OrthotixSanatorium RoadCantonCardiffCF11 8DG, ,
Cardiff
CF11 8DG

Orthotix 5 star review on 26th April 2025
Sam S
Orthotix 5 star review on 18th December 2024
Jonathan M
Orthotix 5 star review on 13th November 2024
Rebecca U
Orthotix 5 star review on 9th May 2024
Eunice A
Orthotix 5 star review on 4th November 2023
Rex J
Orthotix 5 star review on 4th November 2023
Rex J
Orthotix 5 star review on 31st May 2023
Anthony R
5
Anonymous
Anonymous  // 01/01/2019
First order was great Second order has got lost in delivery - very frustrating.
Helpful Report
Posted 5 days ago
Hi. I am not finding the heel cups that comfortable in my shoes unfortunatly. I think I need to see a specialist
Helpful Report
Posted 2 weeks ago
Very difficult to fit and remove. Awkward to adjust. It slips out of position: relies on the thumb which causes fatigue and aching.
Helpful Report
Posted 2 months ago
The second leg brace came and the size seems to be tighter than the first one even though the first one is marked "small" exactly the same as the second. Can't say my dad has noticed much benefit yet unfortunately, though he is desperate for pain relief so will keep trying.
Helpful Report
Posted 2 months ago
Ankle brace sent promptly however very uncomfortable to wear. Likely would not have bought it had I seen it before I purchased it.
Helpful Report
Posted 4 months ago
Ordered a size 4 through Amazon, it was too small so Ordered a size 5 & 6 direct from Orthotix. The 5 is minutely larger than the 4, and the 6 is massive, so still don't have one that fits.
Helpful Report
Posted 6 months ago
I haven't received my parcel!!!!
Helpful Report
Posted 6 months ago
I received what I ordered on time and in good condition. That’s the good news. I ordered XL in white pair and they were huge. I ordered a second pair L black which are very tight. I did not realise from the pictures that they are a different design. Also the measurement advice I found very confusing.. I now have two very expensive pairs, neither of which fit. I accept it was my fault but with an understandable no return policy this has proven to be a very expensive mistake on my part. I would not recommend buying these. As a pensioner this is a lot of money. By far the most expensive underwire I have ever purchased Better web site information and maybe some form of hygiene strip fitted so return is possible may be an improvement for other customers.
Helpful Report
Posted 10 months ago
Hi Brian Thank you for the feedback regarding your purchase. We do offer free returns for all of our products including the Hernia range. You would need to contact us either via email at enquiries@orthotix.co.uk or via the telephone on 02920 370696 to arrange this. We do have a returns policy that we ask that all items are returned in the same condition they are sent in, all tags to still be on the products and all packaging to be in the return. You have around 14 days to return the item unless authorised with us before hand if you need longer. Many Thanks Orthotix
Posted 10 months ago
I find they are too cumbersome, making them uncomfortable to wear.
Helpful Report
Posted 11 months ago
Hi if you would like to return the item we can arrange that for you. If you could send an email across to enquiries@orthotix.co.uk we can arrange the return for you. Many Thanks Orthotix
Posted 11 months ago
I have to say poor because these are so big they are useless for my small toes and won’t stay on. I have size 4 feet and I could get three toes in them. The actual quality is very good - you just need big feet.
Helpful Report
Posted 11 months ago
The quality is good but I cant wear it for any longer than 5 mins as its cutting off the circulation to my thumb so it is too tight on my thumb. Thumb goes cold and blue after a few minutes 😟 so that said, its no use to me!
Helpful Report
Posted 1 year ago
Only got sent leg gaiters. Haven’t received arm gaiters as yet
Helpful Report
Posted 1 year ago
Hi Debbie We have just checked your order and its for 1 x Pair of Orthogaiters. These can be used for arms or legs. If you require a pair for arms and legs you will need to order another pair. Many Thanks Orthotix
Posted 1 year ago
Product small for size and gel cushion thin
Helpful Report
Posted 1 year ago
This product is "universal fit". I have not been able to use it as it is too tight to wear.
Helpful Report
Posted 1 year ago
Within a month the stitching around one of the wire bones had come undone. The item offers very little support and despite ordering the correct size according to the chart it is too big with very little opportunity to adjust because of the narrow Velcro band
Helpful Report
Posted 1 year ago
Product was delivered quickly.
Helpful Report
Posted 2 years ago
Keep slipping
Helpful Report
Posted 2 years ago
Unfortunately I'm still awaiting it arrival
Helpful Report
Posted 2 years ago
Hi Suzanne We are sorry to hear you are still waiting for your item, this is likely due to the Royal Mail strikes that have been going on an causing some delays. Please could you tell me your order number so I can find your order. Many Thanks Vicky
Posted 2 years ago
Poor not a great fit or support had hope for so much more I needed this after an operation on my testicular
Helpful Report
Posted 2 years ago
This bunion correction splint did nothing to hold my big toe in a straighter position and to get any change I had to tighten the band so much that my toe turned cold and blue. I cannot recommend this product at all. Sorry.
Helpful Report
Posted 2 years ago
Orthotix is rated 4.6 based on 1,456 reviews