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Orthotix Reviews

4.7 Rating 1,138 Reviews

93 %

of reviewers recommend Orthotix

Company Reviews

Product Reviews

4.7

Based on 1,138 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Orthotix:

Orthotix is the leading Welsh manufacturer and supplier of sports & orthopaedic bracing, distributing across the breadth of the United Kingdom and Ireland.

Our continually expanding range of braces and supports offer an orthotic solution for everyone, whether it be a sporting injury or an orthopaedic pathology. All of our products are certified as Class 1 medical devices and CE marked accordingly.

We are proud to manufacture our own range of products in Great Britain, whilst also benefiting from exclusive distribution agreements with our overseas market leading partners. This enables us to bring the most innovative and successful orthopaedic product from around the globe to the consumers of the UK.

Visit Website

Phone:

02920 370 696

Email:

enquiries@orthotix.co.uk

Location:

OrthotixSanatorium RoadCantonCardiffCF11 8DG, ,
Cardiff
CF11 8DG

Orthotix 5 star review on 4th November 2023

Orthotix 5 star review on 4th November 2023

Orthotix 5 star review on 31st May 2023

Orthotix 5 star review on 22nd October 2022

Orthotix 5 star review on 1st September 2022

Orthotix 5 star review on 16th July 2022

Orthotix 5 star review on 2nd May 2022

1

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not really getting any benefit from this device & difficult to see how any adjustments to it will help. The instructions say it should be properly fitted by a qualified technician, but that was never mentioned in the advert.”

Posted 3 weeks ago

Hi Mark If you contact us via enquiries@orthotix.co.uk we can send across a returns label for you to return the knee brace, if you are unhappy with your purchase. Many Thanks Orthotix

Posted 3 weeks ago

“I recently purchased a Neoprene Wrist & Thumb Wrap (size small in black) because I had strained my thumb tendons undoing a lid on a flask. Put it on according to the instructions- an hour or so after wearing it my thumb went purple & numb, so consequently had to take it off. I made an appointment to see a physiotherapist who could see the problem was the tight fitting material around my thumb- it didn’t make any difference loosening the wrist strap- the thumb still went purple & numb. My visit to the physio has resulted in being referred to a hand therapy team to maybe have a splint made. I feel my purchase was unfortunately a waste of money. By the way I do have small hands, so I’m sure I purchased the correct size.”

Posted 3 weeks ago

“I recently purchased a pair of Hernia Support pants for use after hernia surgery yesterday. Following the on-line advice, I measured my waist - 93cms and purchased the next nearest size above that measurement - 95cms, bacause 'they come a bit smaller than expected'. Sadly, having had my surgery yesterday and wearing the pants for the first time I found that they are so loose they do not support my operation site and furthemore, when I was carrying cups of tea bed this morning, they fell down! I am now the owner of very expensive pants which are not fit for the purpose I purchased them and have had to resort to my hernia support belt.”

Posted 1 month ago

“I have not received my order”

Posted 1 month ago

Hi Jackie I have looked at your order and it seems you requested a 3 to 12 working day delivery. The order was dispatched on the 8th of March and today is only the 5th working day. I will check the tracking and send across an email shortly to you with these details. Many Thanks Orthotix

Posted 1 month ago

“No Stars!!!!Not worth the money, not a good product. Followed the measurement guide to order correct size. The thumb hole is far too narrow and tight to the point where it cuts of the circulation causing more issues. I contacted customer services over a week and half ago to discuss and have heard nothing! I was sent this review email though?!”

Posted 2 months ago

Hi Lisa We are sorry that you are unhappy with your purchase and also that you haven't had a reply from us via email. I have checked our emails and I can't seem to see any previous correspondence from you but this could have just gone into our junk mail this can sometimes happen. I have sent you a returns label for you to return the item and we can exchange or refund this for you. Many Thanks Orthotix

Posted 2 months ago

“Not yet arrived”

Posted 3 months ago

Hi we are sorry to hear that your order has not yet arrived. If you could contact us via email at enquiries@orthotix.co.uk with your order number we can look into this for you. Many Thanks Orthotix

Posted 3 months ago

“I have not received the product”

Posted 5 months ago

“Way to small for me and I ordered 20cms larger than my normal size due to the reviews I’ve read. I’m currently waiting for a reply I sent to customer servicesI want a refund, £66 for a pair of briefs is extortionate especially if you can’t even wear them.”

Posted 7 months ago

“Excellent quality. Best to order size up”

Posted 10 months ago

“1….. happy with product but charged 9.95 postage for next day delivery which I didn’t want or need… it may have been my mistake but I certainly didn’t choose to tick this… does it default to this? I have written to enquire but had no answer yet.”

Posted 10 months ago

Hi Sue We are sorry that you are waiting for a response, I will look into the original email. It automatically defaults to the £9.95 next day option you have to select free standard delivery. Can I ask the email address that you originally sent your enquiry to please? Many Thanks Orthotix

Posted 10 months ago

“I ordered a pair of hernia briefs and from the website I have been measured for NHS ones and waiting for them to come (not this company) so I know what size to have. I ordered mediums as I am 90cm but they were too tight to get on comfortably. I wrote an email over the weekend to see about exchanging up a size and the only reply was this request for a review. Hmm.”

Posted 11 months ago

“I never received my order. Please either refund or send my order again!”

Posted 1 year ago

“Totally useless. The toe spreaders I received are different from the ad picture, and too thick to use. The goods were sent from outside the EU so I had to pay customs fee and extra for clearance. First and last time!”

Posted 1 year ago

“I haven't recived it.”

Posted 1 year ago

Hi we are sorry that you have not yet received your item. Please could you tell me your name or order number so we can look into this for you. There are delays due to the industrial strikes within Royal Mail. Many Thanks Orthotix

Posted 1 year ago

“Has not arrived.”

Posted 1 year ago

“Rate 1 Have no way of contact the company Unhappy with my purchase tried every way possible What’s your return policy”

Posted 1 year ago

“Wrong item sent, very small, tried emailing to see about an exchange but no reply”

Posted 1 year ago

“My orthotic is in bits ...... there was no way it peeled a layer off ....it just kept tearing ....used a knife still didn’t come clean It’s a deeply flawed product”

Posted 1 year ago

“A bit difficult to leave a review when I haven't received my ordered goods from you!”

Posted 1 year ago

“i did not get it .........”

Posted 1 year ago

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Orthotix is rated 4.7 based on 1,138 reviews