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Orthotix Reviews

4.6 Rating 1,542 Reviews
91 %
of reviewers recommend Orthotix
4.6
Based on 1,542 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Orthotix Reviews

About Orthotix:

Orthotix is the leading Welsh manufacturer and supplier of sports & orthopaedic bracing, distributing across the breadth of the United Kingdom and Ireland.

Our continually expanding range of braces and supports offer an orthotic solution for everyone, whether it be a sporting injury or an orthopaedic pathology. All of our products are certified as Class 1 medical devices and CE marked accordingly.

We are proud to manufacture our own range of products in Great Britain, whilst also benefiting from exclusive distribution agreements with our overseas market leading partners. This enables us to bring the most innovative and successful orthopaedic product from around the globe to the consumers of the UK.

Visit Website

Phone:

02920 370 696

Email:

enquiries@orthotix.co.uk

Location:

OrthotixSanatorium RoadCantonCardiffCF11 8DG, ,
Cardiff
CF11 8DG

Orthotix 5 star review on 26th April 2025
Sam S
Orthotix 5 star review on 18th December 2024
Jonathan M
Orthotix 5 star review on 13th November 2024
Rebecca U
Orthotix 5 star review on 9th May 2024
Eunice A
Orthotix 5 star review on 4th November 2023
Rex J
Orthotix 5 star review on 4th November 2023
Rex J
Orthotix 5 star review on 31st May 2023
Anthony R
5
Anonymous
Anonymous  // 01/01/2019
I don't rate this company as my order didn't arrive and I've tried contacting them but have no reply. Will not be ordering anything again
Helpful Report
Posted 4 days ago
Very disappointed. Ordered this returned after 7days with normal wear. Have not been given a refund. Beware trusting this company and ordering on basis you can retirn the items.
Helpful Report
Posted 3 weeks ago
This product is very expensive for what it is and the people who need it
Helpful Report
Posted 1 month ago
Having read the reviews I ordered a size smaller than I measured. It's comfy and gives support when stationary, but walk 10 paces and it slides down completely off the knee area.
Helpful Report
Posted 1 month ago
Ordered a R thumb wrap it states clearly on the invoice R but you have sent Left. I have now emailed you four times with zero response!
Helpful Report
Posted 4 months ago
Hi Denise We are sorry that you have had an issue with your order. We can't see and email regarding your order but we have just sent you an email with some details regarding this. Many Thanks Orthotix
Posted 4 months ago
I have still not received the item 4 weeks later this is disgraceful and very dissatisfying. Please issue an immediate refund.
Helpful Report
Posted 4 months ago
Hi Maria We have sent you an email regarding your order and the status of the parcel. It was shipped on the 3rd of February as your order was placed after hours on the 31st of January. All is explained in the email we have sent. Many Thanks Orthotix
Posted 4 months ago
I'm very disappointed with this company as iv been suffering from pain for a long time and I seen the ad on Google and decided to buy only for the company to take my money and I still waiting for delivery which they state is has!I wouldn't buy from them again
Helpful Report
Posted 6 months ago
Hi Mary Thank you for the feedback. I can see from the tracking on your order I can see that it left us the 10th of December and is showing delivered on the 12th of December at 09:56am. Please if you have not received this item can you contact us at enquiries@orthotix.co.uk so we can look into this for you. Unfortunately this time of year can be very busy for the postal and courier services and errors do happen which are out of our control but we do try everything we can to get this resolved for you. Many Thanks Orthotix
Posted 6 months ago
haven’t received them yet. still waiting for the post.
Helpful Report
Posted 8 months ago
Despite ordering a slightly larger size, they are far too small and very uncomfortable. I can just about wear them without the hernia pad, which isn’t what my consultant advised. They are very expensive and too costly for me to order another pair for the short period I need them. Very disappointed.
Helpful Report
Posted 10 months ago
Design is awful. It’s for an injured child yet there is a part of the but which rubs and causes discomfort. Disappointed
Helpful Report
Posted 11 months ago
I have not received my order and am presently attempting to get my money or preferably a replacement. It was sent out but not left in my secure place and therefore it appears to have gone missing.
Helpful Report
Posted 11 months ago
Sent an item for an exchange as agreed with Vicky including a note to say so. The item was refunded! Had to order again as my husband needed the item. Won't be ordering again!
Helpful Report
Posted 1 year ago
Hi Sandra We are sorry that this happened to your order as we discussed a 10% discount was applied to your last for the inconvenience caused by this. Many Thanks Orthotix
Posted 1 year ago
I could not believe how much I had to pay for 2 S shaped pieces of metal, I had to pay it because it is the only place to buy the item. I have brought a brace for less than what I paid for it. The actual brace for this item is very expensive as well but one of the best on the market, I would highly recommend the brace but just don’t lose the metal shaped S . I would have given excellent but because of the cost it is very poor
Helpful Report
Posted 1 year ago
Not really getting any benefit from this device & difficult to see how any adjustments to it will help. The instructions say it should be properly fitted by a qualified technician, but that was never mentioned in the advert.
Helpful Report
Posted 1 year ago
Hi Mark If you contact us via enquiries@orthotix.co.uk we can send across a returns label for you to return the knee brace, if you are unhappy with your purchase. Many Thanks Orthotix
Posted 1 year ago
I recently purchased a Neoprene Wrist & Thumb Wrap (size small in black) because I had strained my thumb tendons undoing a lid on a flask. Put it on according to the instructions- an hour or so after wearing it my thumb went purple & numb, so consequently had to take it off. I made an appointment to see a physiotherapist who could see the problem was the tight fitting material around my thumb- it didn’t make any difference loosening the wrist strap- the thumb still went purple & numb. My visit to the physio has resulted in being referred to a hand therapy team to maybe have a splint made. I feel my purchase was unfortunately a waste of money. By the way I do have small hands, so I’m sure I purchased the correct size.
Helpful Report
Posted 1 year ago
I recently purchased a pair of Hernia Support pants for use after hernia surgery yesterday. Following the on-line advice, I measured my waist - 93cms and purchased the next nearest size above that measurement - 95cms, bacause 'they come a bit smaller than expected'. Sadly, having had my surgery yesterday and wearing the pants for the first time I found that they are so loose they do not support my operation site and furthemore, when I was carrying cups of tea bed this morning, they fell down! I am now the owner of very expensive pants which are not fit for the purpose I purchased them and have had to resort to my hernia support belt.
Helpful Report
Posted 1 year ago
I have not received my order
Helpful Report
Posted 1 year ago
Hi Jackie I have looked at your order and it seems you requested a 3 to 12 working day delivery. The order was dispatched on the 8th of March and today is only the 5th working day. I will check the tracking and send across an email shortly to you with these details. Many Thanks Orthotix
Posted 1 year ago
No Stars!!!!Not worth the money, not a good product. Followed the measurement guide to order correct size. The thumb hole is far too narrow and tight to the point where it cuts of the circulation causing more issues. I contacted customer services over a week and half ago to discuss and have heard nothing! I was sent this review email though?!
Helpful Report
Posted 1 year ago
Hi Lisa We are sorry that you are unhappy with your purchase and also that you haven't had a reply from us via email. I have checked our emails and I can't seem to see any previous correspondence from you but this could have just gone into our junk mail this can sometimes happen. I have sent you a returns label for you to return the item and we can exchange or refund this for you. Many Thanks Orthotix
Posted 1 year ago
Not yet arrived
Helpful Report
Posted 1 year ago
Hi we are sorry to hear that your order has not yet arrived. If you could contact us via email at enquiries@orthotix.co.uk with your order number we can look into this for you. Many Thanks Orthotix
Posted 1 year ago
I have not received the product
Helpful Report
Posted 1 year ago
Orthotix is rated 4.6 based on 1,542 reviews