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Orthotix Healthcare Reviews

4.6 Rating 1,996 Reviews
91 %
of reviewers recommend Orthotix Healthcare
4.6
Based on 1,996 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
100%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Read Orthotix Healthcare Reviews

About Orthotix Healthcare:

Orthotix is the leading Welsh manufacturer and supplier of sports & orthopaedic bracing, distributing across the breadth of the United Kingdom and Ireland.

Our continually expanding range of braces and supports offer an orthotic solution for everyone, whether it be a sporting injury or an orthopaedic pathology. All of our products are certified as Class 1 medical devices and CE marked accordingly.

We are proud to manufacture our own range of products in Great Britain, whilst also benefiting from exclusive distribution agreements with our overseas market leading partners. This enables us to bring the most innovative and successful orthopaedic product from around the globe to the consumers of the UK.

Visit Website

Phone:

02920 370 696

Email:

enquiries@orthotix.co.uk

Location:

Orthotix Limited,
Sanatorium Road,
Cardiff
Wales
CF11 8DG

Orthotix Healthcare 5 star review on 26th April 2025
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Orthotix Healthcare 5 star review on 18th December 2024
Jonathan M
Orthotix Healthcare 5 star review on 13th November 2024
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Orthotix Healthcare 5 star review on 9th May 2024
Eunice A
Orthotix Healthcare 5 star review on 4th November 2023
Rex J
Orthotix Healthcare 5 star review on 4th November 2023
Rex J
Orthotix Healthcare 5 star review on 31st May 2023
Anthony R
5
Anonymous
Anonymous  // 01/01/2019
I recently purchased a Neoprene Wrist & Thumb Wrap (size small in black) because I had strained my thumb tendons undoing a lid on a flask. Put it on according to the instructions- an hour or so after wearing it my thumb went purple & numb, so consequently had to take it off. I made an appointment to see a physiotherapist who could see the problem was the tight fitting material around my thumb- it didn’t make any difference loosening the wrist strap- the thumb still went purple & numb. My visit to the physio has resulted in being referred to a hand therapy team to maybe have a splint made. I feel my purchase was unfortunately a waste of money. By the way I do have small hands, so I’m sure I purchased the correct size.
Helpful Report
Posted 2 years ago
I recently purchased a pair of Hernia Support pants for use after hernia surgery yesterday. Following the on-line advice, I measured my waist - 93cms and purchased the next nearest size above that measurement - 95cms, bacause 'they come a bit smaller than expected'. Sadly, having had my surgery yesterday and wearing the pants for the first time I found that they are so loose they do not support my operation site and furthemore, when I was carrying cups of tea bed this morning, they fell down! I am now the owner of very expensive pants which are not fit for the purpose I purchased them and have had to resort to my hernia support belt.
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Posted 2 years ago
I have not received my order
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Posted 2 years ago
Hi Jackie I have looked at your order and it seems you requested a 3 to 12 working day delivery. The order was dispatched on the 8th of March and today is only the 5th working day. I will check the tracking and send across an email shortly to you with these details. Many Thanks Orthotix
Posted 2 years ago
No Stars!!!!Not worth the money, not a good product. Followed the measurement guide to order correct size. The thumb hole is far too narrow and tight to the point where it cuts of the circulation causing more issues. I contacted customer services over a week and half ago to discuss and have heard nothing! I was sent this review email though?!
Helpful Report
Posted 2 years ago
Hi Lisa We are sorry that you are unhappy with your purchase and also that you haven't had a reply from us via email. I have checked our emails and I can't seem to see any previous correspondence from you but this could have just gone into our junk mail this can sometimes happen. I have sent you a returns label for you to return the item and we can exchange or refund this for you. Many Thanks Orthotix
Posted 2 years ago
Not yet arrived
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Posted 2 years ago
Hi we are sorry to hear that your order has not yet arrived. If you could contact us via email at enquiries@orthotix.co.uk with your order number we can look into this for you. Many Thanks Orthotix
Posted 2 years ago
I have not received the product
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Posted 2 years ago
Way to small for me and I ordered 20cms larger than my normal size due to the reviews I’ve read. I’m currently waiting for a reply I sent to customer servicesI want a refund, £66 for a pair of briefs is extortionate especially if you can’t even wear them.
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Posted 2 years ago
Excellent quality. Best to order size up
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Posted 3 years ago
1….. happy with product but charged 9.95 postage for next day delivery which I didn’t want or need… it may have been my mistake but I certainly didn’t choose to tick this… does it default to this? I have written to enquire but had no answer yet.
Helpful Report
Posted 3 years ago
Hi Sue We are sorry that you are waiting for a response, I will look into the original email. It automatically defaults to the £9.95 next day option you have to select free standard delivery. Can I ask the email address that you originally sent your enquiry to please? Many Thanks Orthotix
Posted 3 years ago
I ordered a pair of hernia briefs and from the website I have been measured for NHS ones and waiting for them to come (not this company) so I know what size to have. I ordered mediums as I am 90cm but they were too tight to get on comfortably. I wrote an email over the weekend to see about exchanging up a size and the only reply was this request for a review. Hmm.
Helpful Report
Posted 3 years ago
I never received my order. Please either refund or send my order again!
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Posted 3 years ago
Totally useless. The toe spreaders I received are different from the ad picture, and too thick to use. The goods were sent from outside the EU so I had to pay customs fee and extra for clearance. First and last time!
Helpful Report
Posted 3 years ago
I haven't recived it.
Helpful Report
Posted 3 years ago
Hi we are sorry that you have not yet received your item. Please could you tell me your name or order number so we can look into this for you. There are delays due to the industrial strikes within Royal Mail. Many Thanks Orthotix
Posted 3 years ago
Has not arrived.
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Posted 3 years ago
Rate 1 Have no way of contact the company Unhappy with my purchase tried every way possible What’s your return policy
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Posted 3 years ago
Wrong item sent, very small, tried emailing to see about an exchange but no reply
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Posted 3 years ago
My orthotic is in bits ...... there was no way it peeled a layer off ....it just kept tearing ....used a knife still didn’t come clean It’s a deeply flawed product
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Posted 3 years ago
A bit difficult to leave a review when I haven't received my ordered goods from you!
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Posted 3 years ago
i did not get it .........
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Posted 4 years ago
I only received one shoe, there wasn’t any form for the refund as well. Not happy
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Posted 4 years ago
Orthotix Healthcare is rated 4.6 based on 1,996 reviews