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Orthotix Reviews

4.6 Rating 1,546 Reviews
91 %
of reviewers recommend Orthotix
4.6
Based on 1,546 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Orthotix Reviews

About Orthotix:

Orthotix is the leading Welsh manufacturer and supplier of sports & orthopaedic bracing, distributing across the breadth of the United Kingdom and Ireland.

Our continually expanding range of braces and supports offer an orthotic solution for everyone, whether it be a sporting injury or an orthopaedic pathology. All of our products are certified as Class 1 medical devices and CE marked accordingly.

We are proud to manufacture our own range of products in Great Britain, whilst also benefiting from exclusive distribution agreements with our overseas market leading partners. This enables us to bring the most innovative and successful orthopaedic product from around the globe to the consumers of the UK.

Visit Website

Phone:

02920 370 696

Email:

enquiries@orthotix.co.uk

Location:

OrthotixSanatorium RoadCantonCardiffCF11 8DG, ,
Cardiff
CF11 8DG

Orthotix 5 star review on 26th April 2025
Sam S
Orthotix 5 star review on 18th December 2024
Jonathan M
Orthotix 5 star review on 13th November 2024
Rebecca U
Orthotix 5 star review on 9th May 2024
Eunice A
Orthotix 5 star review on 4th November 2023
Rex J
Orthotix 5 star review on 4th November 2023
Rex J
Orthotix 5 star review on 31st May 2023
Anthony R
5
Anonymous
Anonymous  // 01/01/2019
Way to small for me and I ordered 20cms larger than my normal size due to the reviews I’ve read. I’m currently waiting for a reply I sent to customer servicesI want a refund, £66 for a pair of briefs is extortionate especially if you can’t even wear them.
Helpful Report
Posted 1 year ago
Excellent quality. Best to order size up
Helpful Report
Posted 2 years ago
1….. happy with product but charged 9.95 postage for next day delivery which I didn’t want or need… it may have been my mistake but I certainly didn’t choose to tick this… does it default to this? I have written to enquire but had no answer yet.
Helpful Report
Posted 2 years ago
Hi Sue We are sorry that you are waiting for a response, I will look into the original email. It automatically defaults to the £9.95 next day option you have to select free standard delivery. Can I ask the email address that you originally sent your enquiry to please? Many Thanks Orthotix
Posted 2 years ago
I ordered a pair of hernia briefs and from the website I have been measured for NHS ones and waiting for them to come (not this company) so I know what size to have. I ordered mediums as I am 90cm but they were too tight to get on comfortably. I wrote an email over the weekend to see about exchanging up a size and the only reply was this request for a review. Hmm.
Helpful Report
Posted 2 years ago
I never received my order. Please either refund or send my order again!
Helpful Report
Posted 2 years ago
Totally useless. The toe spreaders I received are different from the ad picture, and too thick to use. The goods were sent from outside the EU so I had to pay customs fee and extra for clearance. First and last time!
Helpful Report
Posted 2 years ago
I haven't recived it.
Helpful Report
Posted 2 years ago
Hi we are sorry that you have not yet received your item. Please could you tell me your name or order number so we can look into this for you. There are delays due to the industrial strikes within Royal Mail. Many Thanks Orthotix
Posted 2 years ago
Has not arrived.
Helpful Report
Posted 2 years ago
Rate 1 Have no way of contact the company Unhappy with my purchase tried every way possible What’s your return policy
Helpful Report
Posted 2 years ago
Wrong item sent, very small, tried emailing to see about an exchange but no reply
Helpful Report
Posted 2 years ago
My orthotic is in bits ...... there was no way it peeled a layer off ....it just kept tearing ....used a knife still didn’t come clean It’s a deeply flawed product
Helpful Report
Posted 2 years ago
A bit difficult to leave a review when I haven't received my ordered goods from you!
Helpful Report
Posted 2 years ago
i did not get it .........
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Posted 2 years ago
I only received one shoe, there wasn’t any form for the refund as well. Not happy
Helpful Report
Posted 3 years ago
The service was fine and fast. Unfortunately, I ordered the wrong size and so have not been able to try out the garment.
Helpful Report
Posted 3 years ago
I have received an email to say my order has gone to the incorrect address so I am not sure what to do .
Helpful Report
Posted 3 years ago
Hi Kevin We are sorry to hear you have had an issue with your delivery. Looking at the tracking it seems that Royal Mail has sent it to the incorrect Depot and it is being re-routed. As the delivery left us Thursday 14th April and it was a double Bank Holiday there might be a slight delay. Any problems at all please email us at enquiries@orthotix.co.uk. Many Thanks, Orthotix
Posted 3 years ago
Haven’t received them yet!!
Helpful Report
Posted 3 years ago
Did not fit me and I need my full refund
Helpful Report
Posted 3 years ago
very poor didn't do what it says on your website, mad my foot more pain full, not less. Complete waste of money, I only bought after looking at the reviews, well they must of been made by your employees.
Helpful Report
Posted 3 years ago
The items haven't arrived yet, hence 1 star. I know the post office is under great pressure at the moment.
Helpful Report
Posted 4 years ago
Orthotix is rated 4.6 based on 1,546 reviews