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Orthotix Reviews

4.6 Rating 1,547 Reviews
91 %
of reviewers recommend Orthotix
4.6
Based on 1,547 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Orthotix Reviews

About Orthotix:

Orthotix is the leading Welsh manufacturer and supplier of sports & orthopaedic bracing, distributing across the breadth of the United Kingdom and Ireland.

Our continually expanding range of braces and supports offer an orthotic solution for everyone, whether it be a sporting injury or an orthopaedic pathology. All of our products are certified as Class 1 medical devices and CE marked accordingly.

We are proud to manufacture our own range of products in Great Britain, whilst also benefiting from exclusive distribution agreements with our overseas market leading partners. This enables us to bring the most innovative and successful orthopaedic product from around the globe to the consumers of the UK.

Visit Website

Phone:

02920 370 696

Email:

enquiries@orthotix.co.uk

Location:

OrthotixSanatorium RoadCantonCardiffCF11 8DG, ,
Cardiff
CF11 8DG

Orthotix 5 star review on 26th April 2025
Sam S
Orthotix 5 star review on 18th December 2024
Jonathan M
Orthotix 5 star review on 13th November 2024
Rebecca U
Orthotix 5 star review on 9th May 2024
Eunice A
Orthotix 5 star review on 4th November 2023
Rex J
Orthotix 5 star review on 4th November 2023
Rex J
Orthotix 5 star review on 31st May 2023
Anthony R
5
Anonymous
Anonymous  // 01/01/2019
Unfortunately I have not received it yet so cannot write a review
Helpful Report
Posted 1 year ago
Purchase easy. Standard delivery within 4 days was good. Separators may be OK for the small toes but they do not provide enough support or protection between my big and second toes. Therefore the product illustration is misleading.
Helpful Report
Posted 1 year ago
Comfortable to wear but needs for confidence to grow that it will do the job. Bought the Universal size but did not receive the additions to make the adjustment Disappointing
Helpful Report
Posted 1 year ago
They are rather narrow and seem to slip about within my shoe when walking.
Helpful Report
Posted 1 year ago
The item was slightly slow to arrive but very happy with the quality and service generally.
Helpful Report
Posted 1 year ago
I would give for it three stars ⭐️⭐️⭐️ . The quality is really good(5 stars ⭐️⭐️⭐️⭐️⭐️), but I had even bigger one. I couldn’t find the same product, about that I bought this, which is not too big as I imagined for size L. The company is trustworthy ! I hotly recommend ( 5 ⭐️⭐️⭐️⭐️⭐️stars). Thank you
Helpful Report
Posted 1 year ago
It said fits any toes but I needed it to ho round second to last small toe as this toe is crooked and needs to be pulled towards little toe, so need to wrap around small toe, didn't work
Helpful Report
Posted 1 year ago
I bought this knee support, which fitted perfectly when I tried it on. However, on actually wearing it whilst walking, it kept falling down. To be fair when I ordered it I was told that if the size was too big then I could swap it for the smaller one. The problem arose when I started using it unfortunately, so I presume I would be unable to send it back. This has happened with other knee supports I have purchased from different companies.
Helpful Report
Posted 2 years ago
Ordered X-Large as I measured in the middle of X-Large range but these are very very tight bearable to wear while standing but uncomfortable when sitting. Would have liked to try on and if to tight exchange for 2xl but apparently when tried on you cannot exchange £67 a lot to pay and no option to change which is a shame as look to be a quality product.
Helpful Report
Posted 2 years ago
Hi Phil We are sorry to hear that the extra large size did not fit, we do offer a free exchange or refund for all orders placed. We understand our customers have to try products on we just ask that the return is in original condition and packaging. If you would like to send us an email at enquiries@orthotix.co.uk we can help with the exchange. Many Thanks Orthotix
Posted 2 years ago
Found it difficult to fit but seems to work
Helpful Report
Posted 2 years ago
An excellent idea But not suitable for bent big toes Completely the wrong shape
Helpful Report
Posted 2 years ago
Unfortunately it was very tight, I used the measure it recommended , but I’ve had a hysterectomy and I can’t wear it
Helpful Report
Posted 2 years ago
When it arrived there were sharp moulding lines on the inside of the orthotic that were cutting into my hands. Someone had ‘tried’ to smooth them with a knife at the factory, but failed miserably. I ended up using my motor tool to smooth it out, which I shouldn’t have to do with an expensive item such as this. Also, I have large hands, but certainly not the biggest, and this is the largest size they do. If you have hands like shovels it probably won’t fit unless you have tiny thumbs.
Helpful Report
Posted 2 years ago
I ordered a size large but it is too small. I have emailed you asking if I could change it to an XLarge size but you haven’t replied. I can’t review a purchase if it hasn’t been worn !
Helpful Report
Posted 2 years ago
the product has not arrived yet
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Posted 2 years ago
Average quality .
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Posted 3 years ago
These shoes are brilliant for my son to be able to put on by himself. Another step towards him being more independent, however the sizing comes up very big. I ordered a 3 as he is a 2.5 but they are more of a 4-4 1/2
Helpful Report
Posted 3 years ago
They are doing the job of supporting my hernia, however, although they are washed by hand, the material is not of good quality. They are showing signs of wear around the waistband with fraying material threads which I've had to cut off and the elastic is ruffled instead of smooth & flat. I hope the second pair I've just bought is better, especially as they are not cheap
Helpful Report
Posted 3 years ago
Stickability if Velcro is huge. Difficult to disengage when holding dressing. Somewhat difficult to get the right tension between support and dressing. Gonna try the 9in to see how that works.
Helpful Report
Posted 3 years ago
My son leg length it is 35cm but it was to large. The mechanisms it was poor quality, the button block/unblock wasn’t work well. But I was desperate to have a brace for my son so I cut the metal and use like this
Helpful Report
Posted 3 years ago
Hi We are sorry that this has happened and that you feel the mechanisms is of poor quality. I believe from your original correspondence the measurements that were given are different to the measurements you have mentioned above. If we were notified upon receipt that the knee support was unsuitable in size we could have issued a refund for you to purchase something more suitable. As this has now been modified we are unable to have this back I'm afraid. Many Thanks Orthotix
Posted 3 years ago
Orthotix is rated 4.6 based on 1,547 reviews