Open For Vintage Reviews

Name: Open For Vintage
Address: 7/10 Chandos Street, London
Rating: 4.60

4.6 Rating 331 Reviews

91 %

of reviewers recommend Open For Vintage

Company Reviews

Metrics

Info

4.6

Based on 331 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Open For Vintage :

Luxury vintage from the world's most trusted boutiques. Shop authentic Chanel, Hermès, Gucci and more.

Authenticity guaranteed.
Free delivery on all orders.
Customs and duties are included in the price - the price you see is all you pay.

14 day free returns.
@openforvintage
#weareopenforvintage

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Violet and her team made my purchase seemless. OFV are exceptional humans who really care about their customer. My Jackie was exquiste better than expected OFV have done it again l have total trust in their service and products Thank you for making my Mothers day extra special. I cannot thank you all enough stay fabulous x”

Helpful Report

Posted 1 year ago

“My experience with Pamela Experts { wikihelpdesks @gmail. com} has been great! They are knowledgeable and very straight forward and patient! I’m so thankful for their expertise and help in helping me get my money i invested with some investment brokers i found on Facebook”

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Posted 1 week ago

“I'm a seller. I have been contacting them since Oct, but no one has responded. I'm not sure if they are still in business. Their IG post stopped in 2023...”

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Posted 1 month ago

“They closed suddenly without notice while there's balance of 8000 dollars ! Now they don't allow trading or more than that, asking me to open a new account !! What about my money !!! I am currently working with '' wikihelpdesks (At) gmal (dot) com " for assistance to help get my funds back”

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Posted 2 months ago

“This item was purchased using a stolen debit card--*my* debit card. I tried to get you to stop the transaction and fulfillment. You failed to do that and shipped it out anyway. I tried to get the shipping company and the USPS to return it to you numerous times, but no one paid any attention to my desperate but pointless requests. Congratulations on helping a thief steal my hard-earned money for a lousy bag with some rich guy's initials on it.”

Helpful Report

Posted 2 months ago

“Very good quality, shipment quickly. Perfect. Old smell but normal because it is a vintage bag”

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Posted 3 months ago

Dear Safaa, Thank you so much for giving Open For Vintage a 5-star rating! We truly appreciate your feedback and we're thrilled that you are satisfied with your experience. We're delighted to hear that you found our products to be of very good quality and that your shipment arrived quickly. Your comment about the vintage bag having an old smell is perfectly normal, as it adds to its authenticity and charm. Thank you once again for choosing Open For Vintage and we hope to serve you again in the future. Best regards, OFV Team

Posted 3 months ago

“Speedy delivery and the product came carefully wrapped and in perfect condition.”

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Posted 4 months ago

Thank you so much for your incredible 5-star rating of Open For Vintage! We feel truly honored to have provided you with a wonderful shopping experience. We appreciate your kind words and are delighted to hear that our efforts to ensure speedy delivery and careful packaging have resulted in your product arriving in perfect condition. We value your support and hope to serve you again in the near future. Hope to see you shopping with us soon! OFV Team

Posted 3 months ago

“I'm happy with Chanel camera bag purchase, the item condition was very well maintain and I got the item in reasonable time especially coming from so far. thank you!”

Helpful Report

Posted 6 months ago

Dear cssan, Thank you so much for taking the time to rate Open For Vintage with four stars! We truly appreciate your feedback and are thrilled that you had a positive experience with us. We're delighted to hear that you are happy with your Chanel camera bag purchase. Ensuring that our items are in excellent condition is always a top priority for us, so we're glad to hear that the item was well maintained. We also understand that shipping from a distant location can be concerning, and we're glad that the item reached you within a reasonable timeframe. Once again, thank you for your support and for choosing Open For Vintage. We look forward to serving you again in the future! Best regards, Violet OFV Team

Posted 6 months ago

“Purchased a Loewe Cushion Tote. While there were some initial hiccups in the initial part of the transition, Violet, assisted me and did a good job with the service recovery to ensure a smooth completion of the purchase. Kudos to Violet and the team!”

Helpful Report

Posted 8 months ago

Thank you so much Luqman, for your amazing 5-star review of Open For Vintage! We are thrilled to hear that you had a positive experience with us. We apologize for any initial hiccups you encountered during your purchase of the Loewe Cushion Tote, but we are delighted that we were able to assist you and provide excellent service recovery. We truly appreciate your support and look forward to serving you again in the future. Regards, Violet and The Team :)

Posted 8 months ago

“Everything has been super transparent from the start and your return policy worked without a single hiccup (my loved one didn’t fall in love with the gift). Customer service 5 stars. Will definitely recommend to my friends and choose Openforvintage for future shopping.”

Helpful Report

Posted 8 months ago

Dear José, Thank you so much for giving Open For Vintage a 5-star rating! We truly appreciate your positive feedback and are thrilled to hear that your experience with us has been nothing short of exceptional. We're delighted to know that everything has been transparent from the beginning and that our return policy worked seamlessly for you. We understand how important it is to find the perfect gift, and we're glad to hear that our customer service exceeded your expectations. Your recommendation means a lot to us, and we're grateful for your trust in us for your future shopping needs. We look forward to serving you again and continuing to provide you with the high-quality products and excellent service that you deserve. Thank you once again for your kind words and for choosing Open For Vintage. Best regards, Violet OFV Team

Posted 8 months ago

“Love love my purchase. Easy purchase and delivery!”

Helpful Report

Posted 9 months ago

Thank you so much Jodie, for awarding us with a stellar 5-star rating! We really appreciate your support and are thrilled to hear that you loved your purchase from Open For Vintage. It's fantastic to know that your shopping experience was hassle-free and that the delivery was smooth. We hope to have the pleasure of serving you again in the future. Thank you again for your kind words and continued patronage!

Posted 8 months ago

“Love love my purchase. Easy purchase and delivery!”

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Posted 9 months ago

Posted 8 months ago

“The item is in very good condition, thank you. And fast shipping.”

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Posted 9 months ago

Dear Kate, Thank you so much for taking the time to leave us a 5-star rating! We truly appreciate your kind feedback regarding your shopping experience with Open For Vintage. We are thrilled to hear that the item you purchased is in very good condition and that our fast shipping exceeded your expectations. Your satisfaction means a lot to us, and we're always here to assist you in finding more extraordinary pieces. Once again, thank you for your support, and we look forward to serving you again soon! Best regards, OFV Team

Posted 9 months ago

“Excellent service , product as described”

Helpful Report

Posted 9 months ago

Dear Anonymous, Thank you so much for taking the time to leave a 5-star rating for Open For Vintage! We truly appreciate your support and are thrilled to know that you had an excellent experience with our service. "Excellent service, product as described." Your kind words mean a lot to us and serve as a motivation for our team to continue providing exceptional service and delivering exactly what our customers expect. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We're here to help! Thank you once again for choosing Open For Vintage and for being a valued customer. Warm regards, OFV Team

Posted 9 months ago

“I did not get my order yet and they do not answer my emails.”

Helpful Report

Posted 9 months ago

Dear Anonymous, Thank you so much for taking the time to provide us with your feedback regarding your experience with Open For Vintage. We truly appreciate your valuable input and apologize for any inconvenience caused. We understand your disappointment as you mentioned not receiving your order yet, and we sincerely apologize for the delay you have experienced. This is not the level of service we strive to provide, and we apologize for any inconvenience or frustration this may have caused. We also acknowledge your concern about not receiving any responses to your emails. We are deeply sorry for any lack of communication from our end. We take these matters seriously and we are committed to rectifying any issues promptly. To ensure we can make things right and improve your experience, we kindly ask if you could provide us with further information about your order and the best way to reach you. This will allow us to investigate the matter thoroughly and address it right away. Please include any specific concerns or suggestions you may have, as your feedback is extremely important to us. Once again, we sincerely apologize for the inconvenience you have faced with Open For Vintage. We genuinely appreciate your patience and understanding, and we are determined to rectify the situation and ensure a better shopping experience for you in the future. Thank you again OFV Team

Posted 9 months ago

“Sudden cancellation of order.”

Helpful Report

Posted 9 months ago

Dear Anonymous, Thank you so much for taking the time to provide us with your feedback regarding your recent experience with Open For Vintage. We truly appreciate your valuable contribution and apologize for any inconvenience caused by the sudden cancellation of your order. We understand how frustrating it can be to have an order cancelled, but in this circumstances we do reach out to all our customers with an explanation what has happened. We can see in our data base there was an email sent to you on February 2nd at 9 am, maybe you have missed it! We strive to provide our customers with a seamless shopping experience and provide the best customer service. Once again, we sincerely appreciate your feedback and apologies for cancellation! We value your patronage and look forward to the opportunity to serve you better in the future. Best regards, Open For Vintage Team

Posted 9 months ago

“I just received a gorgeous, preciously loved Lowe bag. I had some issues with shipping (Japan to Germany) but OPV customer service was responsive and super helpful. Great service, thank you! -Heather”

Helpful Report

Posted 10 months ago

Dear Heather, Thank you so much for your fantastic 5-star rating of Open For Vintage! We truly appreciate your kind words and feedback. We are thrilled to hear that you received a gorgeous, preciously loved Lowe bag from us. We apologize for any inconvenience caused by the shipping issues from Japan to Germany, but we are delighted to know that our customer service team was able to assist you promptly and provide the necessary support. Your satisfaction is our top priority. Once again, thank you for choosing Open For Vintage and for taking the time to share your positive experience. Should you have any further inquiries or need assistance in the future, please do not hesitate to reach out. We are always here to help. Warm regards, OFV Team

Posted 10 months ago

“My order OFV-5672 was for a LOUIS VUITTON Trocadero 30Shoulder Bag Brown Monogram PVC coated. The bag is brilliant, in very good condition, almost pristine. It’s one of my fave bags and as they don’t make it anymore it’s great to get one ion such good condition. But I do have an issue with the web ordering system and this is the second time this has happened to me and it is very annoying. The advertised price on the website was listed as £1,379. However when I clicked on “purchase” the price increased by £287, or the value of the VAT. In British retail VAT is typically included in the advertised price. Can you please include this tax in the advertised price so we will know the total amount we are being changed – BEFORE making the purchase?”

Helpful Report

Posted 11 months ago

Hi Stephen, Firstly thank you for your repeated orders. We are delighted you found a number of wonderful pre-loved pieces on Open for Vintage. As regards the tax at checkout, this is actually customs and duties not VAT. We sell on behalf of the best dealers all over the world. When you go to checkout you will be prompted to enter your address. Only when your address is entered can our checkout calculate the relevant import and customs duties. We actually do this to be upfront with customers. The alternative is to not charge these duties in which case you receive an unpleasant call from DHL on delivery looking for you to pay them. In almost all cases customers prefer to know at the time of purchase. I hope this explains why the process is as it is. Kind Regards OFV

Posted 10 months ago

“If I had to give the wallet a rating, it would be 5 stars. The quality is even better than I thought it would be. Love it. I would also rate the customer service as 5 stars. I tried to cancel my order before it shipped because I was second guessing my decision to buy this color way. The item had already shipped but a nice person in customer service had reassured me that I could return the item once it arrived if I still wanted to do so and that she or someone else on the team could help me with the process. I fell in love with the wallet and kept it so no need to return. Rating DHL (shipping process) would be a 4 or maybe even a 3.5–but Open for vintage doesn’t really have control over this process. Updates were not always up-to-date and the delivery person said they couldn’t deliver it the first time because the doors to the apartment were locked (even though Delivery services have a code to enter for packages). I had to reschedule the delivery and it became a bit stressful. Otherwise, everything else was great!”

Helpful Report

Posted 11 months ago

Hi Jessica, Thank you for taking the time to leave us a review. We are delighted you love the wallet! Our apologies for the issues with delivery. Although this is outside our control we work closely with DHL to ensure all deliveries are a seamless as possible and are constantly working to imporve the process. Kind Regards OFV

Posted 10 months ago

“Second time attempting to purchase this item - as the first time around the stock system failed and I was refunded. However second time around the product was delivered in good time”

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Posted 1 year ago

“Terrible experience. Ordered a bag on October 12th. Received a shipping notification for DHL on the 13th. Emailed and called several times when the bag was never picked up, got the runaround, and was eventually assured the purchase was confirmed by the partner boutique. SIX days later, they say the bag is now unavailable. No one ever confirmed with the partner. Save yourself the trouble and buy directly from a reputable retailer.”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you so much for taking the time to share your feedback with us. We sincerely apologize for any confusion and frustration you may have experienced with your recent purchase. Your satisfaction is of utmost importance to us, and we are committed to resolving this matter to your full satisfaction. We sincerely apologize for any inconvenience this may have caused you, and we are determined to make things right. Please don't hesitate to reach out if there's anything else we can do to improve your experience with us. Warmest regards, Open for Vintage's Team

Posted 1 year ago

Open For Vintage is rated 4.6 based on 331 reviews