Open For Vintage Reviews

Name: Open For Vintage
Address: 7/10 Chandos Street, London
Rating: 4.61

4.6 Rating 324 Reviews

92 %

of reviewers recommend Open For Vintage

Company Reviews

Metrics

Info

4.6

Based on 324 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Open For Vintage :

Luxury vintage from the world's most trusted boutiques. Shop authentic Chanel, Hermès, Gucci and more.

Authenticity guaranteed.
Free delivery on all orders.
Customs and duties are included in the price - the price you see is all you pay.

14 day free returns.
@openforvintage
#weareopenforvintage

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order OFV-5672 was for a LOUIS VUITTON Trocadero 30Shoulder Bag Brown Monogram PVC coated. The bag is brilliant, in very good condition, almost pristine. It’s one of my fave bags and as they don’t make it anymore it’s great to get one ion such good condition. But I do have an issue with the web ordering system and this is the second time this has happened to me and it is very annoying. The advertised price on the website was listed as £1,379. However when I clicked on “purchase” the price increased by £287, or the value of the VAT. In British retail VAT is typically included in the advertised price. Can you please include this tax in the advertised price so we will know the total amount we are being changed – BEFORE making the purchase?”

Helpful Report

Posted 3 months ago

Hi Stephen, Firstly thank you for your repeated orders. We are delighted you found a number of wonderful pre-loved pieces on Open for Vintage. As regards the tax at checkout, this is actually customs and duties not VAT. We sell on behalf of the best dealers all over the world. When you go to checkout you will be prompted to enter your address. Only when your address is entered can our checkout calculate the relevant import and customs duties. We actually do this to be upfront with customers. The alternative is to not charge these duties in which case you receive an unpleasant call from DHL on delivery looking for you to pay them. In almost all cases customers prefer to know at the time of purchase. I hope this explains why the process is as it is. Kind Regards OFV

Posted 3 months ago

“Product is excellent, shame I had to chase the delivery so many times. Was showing shipped but didn't move from France for over 15 days. I contacted the customer support on 5 occasions through the chat to chase it up and had different explanations. One saying it was coming from Japan to France then to UK. I accepted this and waited. It didn't move on the DHL shipping page. I contacted DHL and they told me it was only a label printed, no item was collected. This got me worried, so I contacted my credit card company (PAY WITH CREDIT CARD!) and they assured me if it didn't arrive I was insured Phew. Then finally today 18th December 19 days after the order it arrived. Thankyou to all the chat helpers at OfV, I know it was not you who are responsible for the delays and well done for finally resolving it. Something obviously went wrong at the order process stage.”

Helpful Report

Posted 3 years ago

“Could have been 5 Stars as the product is perfect, sadly had to chase the order for two weeks as it seemed to mysteriously come from France one minute then from Japan yet no tracking movement. After a very helpful lot in the OfV chat team trying to resolve it for on many occasions, it arrived. Such a shame the experience was a little stressful because my wife loves this kind of shop and products and we would have used them a lot. Maybe one more try for her Birthday. Word of advice BUY WITH CREDIT CARD. at one point I was that concerned it wouldn't arrive I contacted the card company to make sure I was covered.”

Helpful Report

Posted 3 years ago

Hi Mark, Thank you for taking the time to leave us this feedback. We're so sorry that there was a delay with your shipment from Japan. This is something we're aware of and we're currently working to try and reduce the wait time. Apologies again for any confusion caused, and we hope that you are happy with your item! Please do get in touch if there's ever anything we can assist with in the future. We'd be more than happly to help. Best wishes, The OFV Team

Posted 3 years ago

“Generally ok but It wasn't entirely clear just how significant the import tax would be. Made for a very expensive handbag.”

Helpful Report

Posted 3 years ago

Hi there, Thank you so much for taking the time to write us a review. We have been paying special attention to the hassle of customs, and are thrilled to share that we have now launched customs inclusive pricing. This means the price you see on site is the only cost you will pay. We're incredibly sorry for the inconvenience caused, and we hope any future shopping with us will be a much smoother experience. Please don't hesitate to get in touch with the team with any future enquiries, and enjoy your bag! Kind regards, The OFV Team

Posted 3 years ago

“The condition is not bad, but as a England website, you should tell customers we need charge the fee of tax. There is extra fee for me to pay! If I dislike the product how should I do? And there is £20 still not refund me!”

Helpful Report

Posted 4 years ago

Hi Miao, Thank you so much for your review. We have checked in with our customer service team, and can confirm that your £20 refund has now been paid. We’re sorry you were unaware of the customs and tax costs on your item. Customs are sometimes charged if you are purchasing something from one of our boutique partners outside the EU. We currently message this at the checkout, however we understand customs is frustrating for customers and are launching a solution to this very soon. We hope you enjoy your purchase, and please do not hesitate to contact us with any further questions. Thank you again for your feedback, The OFV Team

Posted 4 years ago

“No complaints, good communications - lady on the phone was very helpful. The I bought a vintage Cartier, bit expensive but couldn't find it anywhere else. Decent condition for 30 year old watch.”

Helpful Report

Posted 6 years ago

Open For Vintage is rated 4.6 based on 324 reviews