Open For Vintage Reviews

Name: Open For Vintage
Address: 7/10 Chandos Street, London
Rating: 4.61

4.6 Rating 324 Reviews

92 %

of reviewers recommend Open For Vintage

Company Reviews

Metrics

Info

4.6

Based on 324 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Open For Vintage :

Luxury vintage from the world's most trusted boutiques. Shop authentic Chanel, Hermès, Gucci and more.

Authenticity guaranteed.
Free delivery on all orders.
Customs and duties are included in the price - the price you see is all you pay.

14 day free returns.
@openforvintage
#weareopenforvintage

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Personally, it was my first time using this website. It may not be their fault but the bag I received considering the price I paid was absolutely awful. Gucci bag was stained as if a drink had been poured on it. I emailed to get a refund and was issued one.”

Helpful Report

Posted 2 years ago

Dear Rebecca, We're so sorry to hear you weren't happy with your purchase. We know a member of the team has been in touch with you regarding this, please don't hesitate to get back in touch if you ever need anything in future! Best wishes, The OFV Team.

Posted 2 years ago

“Not sure will I recommend this website : The whole process is smooth , OFV deals with all taxes and delivery , price on the website is exactly what I paid for the item to be delivered from Japan , no additional cost, HOWEVER when I was unboxing the parcel I found dead insect which is unbelievable and ridiculous , a chanel bag and insect together …………..………”

Helpful Report

Posted 2 years ago

Hi there, Yes, when you shop with OFV all taxes and duties are included in our prices, we’re so glad to hear you found shopping with us a smooth experience! We know a member of our team has been in touch with you regarding sending your bag to be professional cleaned, and once again, we are very sorry this has happened! We work closely with our Boutiques to ensure our packages are thoroughly checked before shipment, and we do our best to make sure orders arrive in the best condition possible. Our operations team are investigating this incident internally to avoid this happening again. Thank you so much for your patience, and please let us know if we can help you with anything else! Best wishes, The OFV Team

Posted 2 years ago

“Poor communication, purchase took over 5 weeks to arrive, continuously had to be chased, duty wasn’t paid at first. Felt like once you had made the purchase they had washed their hands of what happened next as I had to do all the chasing. Will give the bag to the wife for her next Birthday or Xmas now!! Same as other reviews, was told coming from France and then seemed to have to come from Japan!”

Helpful Report

Posted 2 years ago

Hi there, Thank you so much for taking the time to leave your feedback, and we’re so sorry you’ve had to wait for your item. Our shipments normally arrive within 3-5 working days, and we understand a 5 week wait is disappointing. We’ve looked into your order, and on this occasion a human error with labelling caused the delay. We apologise for the inconvenience this caused, and have made tweaks to internal processes to avoid this happening again. Our customer service team should have been in touch, and will reach out once again. Huge apologies again for this, and we hope your wife loves the bag. Best wishes, The OFV Team

Posted 2 years ago

“Had an issue with paying import duties which were meant to be included in price .... eventually resolved after 4 attempts !”

Helpful Report

Posted 3 years ago

Hi Sally, Thank you so much for taking the time to leave us feedback. We're so sorry for this. The import duties issue came from our delivery partner, who we are working with directly to ensure this doesn't happen again. Apologies again for any inconvenience this caused, and please do contact us if there's anything else we can assist with. Best wishes, The OFV Team

Posted 3 years ago

“Damage to the bag that wasn’t in the listing and only offered £40 as a refund even though a day later I was offered £30 off my next purchase. Really difficult to get a reply from anyone, had to email multiple times. I won’t be buying from you again and will discourage others too”

Helpful Report

Posted 3 years ago

Hi there, Thanks so much for taking the time to leave a review. Please be assured that we have escalated this to ensure we find a solution as soon as possible. Someone from our customer service team will be in touch today with next steps. Best wishes, The OFV team

Posted 3 years ago

“Fair delivery time. However the company should be far clearer about the costs to deliver items.”

Helpful Report

Posted 4 years ago

Hi there, Thank you for your review! We’re sorry you were unaware of the delivery/customs costs on your item. Customs are sometimes charged if you are purchasing something from one of our boutique partners outside the EU. We currently message this at the checkout, however we understand these costs are frustrating for customers and are launching a solution to this very soon. Please do not hesitate to contact us if there is anything we can help with in the future. Kind regards, The OFV team

Posted 4 years ago

“overall UI and layout just confusing and glitchy”

Helpful Report

Posted 6 years ago

“My product was delayed for about 3 weeks due to issues at Italian customs. I ordered the sunglasses for a work trip / shoot and received mixed information about the product's location. Colin at Open for Vintage was excellent in assisting me with this process. Unfortunately, I had to provide extra information to DHL (due to them classifying sunglasses as a medical device) to clear it at customs (including my social), which was uncomfortable. After being cleared one week later, I then had to pay DHL extra money as fees. All of these delays and the effort on my end to follow up before the item was returned to the sender definitely deterred me from using Open for Vintage again. I have a lot of friends who love the site and recommended me, who were all disappointed with my experience. I am patiently waiting a refund for shipping costs and DHL taxes and fees.”

Helpful Report

Posted 7 years ago

Open For Vintage is rated 4.6 based on 324 reviews