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Open For Vintage Reviews

4.6 Rating 324 Reviews

92 %

of reviewers recommend Open For Vintage

Company Reviews

4.6

Based on 324 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Open For Vintage :

Luxury vintage from the world's most trusted boutiques. Shop authentic Chanel, Hermès, Gucci and more.

Authenticity guaranteed.
Free delivery on all orders.
Customs and duties are included in the price - the price you see is all you pay.

14 day free returns.
@openforvintage
#weareopenforvintage

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service to was good, even though it took a bit longer to get my stuff .I am happy in at the end. And for sure I will come back .I do trust your company. Delphin Magba Kilikoa From Cambridge, UK.”

Posted 2 years ago

Dear Delphin, Thank you for taking the time to leave us a review. Apologies for the slight delay in receiving your order, but we are so pleased this didn't affect your overall experience and you would be happy to return. We hope to welcome you back soon! Best wishes, The OFV Team.

Posted 2 years ago

“Fantastic service, item delivered promptly and better quality piece than expected.”

Posted 2 years ago

Dear Andrew, Thank you for taking the time to leave us a review! We're thrilled to hear you're happy with the OFV service and the piece you ordered. Please don't hesitate to contact our customer service team with any future enquiries you may have! Best wishes, The OFV Team.

Posted 2 years ago

“I had a great experience. With Open for Vintage. I purchased a pair of vintage Gucci sunglasses, which needed a repair..The support staff were all friendly, responsive and professional. I cannot say enough good things about each of them, especially Caitlin who worked diligently to resolve my issue. I would absolutely purchase items from them in the future. Just great customer support and communication. So grateful! Thank you”

Posted 2 years ago

Dear Pia, Thank you so much for taking the time to leave us such a lovely review! We will of course pass your words on- it means so much to the team. We're delighted you're pleased with your Open for Vintage experience and hope to welcome you back soon! Best wishes, The OFV Team.

Posted 2 years ago

“Personally, it was my first time using this website. It may not be their fault but the bag I received considering the price I paid was absolutely awful. Gucci bag was stained as if a drink had been poured on it. I emailed to get a refund and was issued one.”

Posted 2 years ago

Dear Rebecca, We're so sorry to hear you weren't happy with your purchase. We know a member of the team has been in touch with you regarding this, please don't hesitate to get back in touch if you ever need anything in future! Best wishes, The OFV Team.

Posted 2 years ago

“I have loved everything I have purchased from Open for Vintage. The staff is very helpful and takes care of any questions or issues right away. I especially love my new Gucci waller - it was better than advertised! I look forward to buying more next year!!”

Posted 2 years ago

Dear Bonnie, We're delighted to hear you're pleased with your Open for Vintage experience! Thank you so much for the review. We hope to welcome you back very soon! Best wishes, The OFV Team.

Posted 2 years ago

“Excellent service, excellent product, exactly as described. The delivery service was exceptional. Complete confidence in this company.”

Posted 2 years ago

Hi John, Thank you so much for taking the time to leave us such a lovely review. We're so happy to hear you're pleased with Open for Vintage and the bag. We hope to welcome you back soon! The OFV Team.

Posted 2 years ago

“Fantastic service and a beautiful product! I had been eyeing up the Miu Miu Madras bag and when it went on offer on the Black Friday weekend I was able to buy it! Although there were issues with postage they were resolved with no trouble at all by the OFV team! I’m a very happy customer 😊”

Posted 2 years ago

Dear Nimisha, Thank you so much for your great review! We're so happy to hear you love the bag- it's a gorgeous piece! Please do let us know if we can help you with anything else in future. Best wishes, The OFV Team.

Posted 2 years ago

“Very happy with the recent purchase quality and also arrived quickly and can I say what Fantastic superb customer service I had a lot of questions and open for vintage was quick with responses and very happy to help . Could not recommend enough 5 star service”

Posted 2 years ago

Dear Zita, Thank you so much for taking the time to leave us a review. We will most definitely pass your kind words onto our customer service team, they'll be delighted! We hope to welcome you back soon, The OFV Team.

Posted 2 years ago

“Received my channel bag today said what it says on the tin excellent condition and brilliant service. Would highly recommend,”

Posted 2 years ago

Hi there, Thank you so much for your review! We're so delighted to hear you would recommend us and that you're happy with the bag. We hope to welcome you back soon, The OFV Team.

Posted 2 years ago

“Not sure will I recommend this website : The whole process is smooth , OFV deals with all taxes and delivery , price on the website is exactly what I paid for the item to be delivered from Japan , no additional cost, HOWEVER when I was unboxing the parcel I found dead insect which is unbelievable and ridiculous , a chanel bag and insect together …………..………”

Posted 2 years ago

Hi there, Yes, when you shop with OFV all taxes and duties are included in our prices, we’re so glad to hear you found shopping with us a smooth experience! We know a member of our team has been in touch with you regarding sending your bag to be professional cleaned, and once again, we are very sorry this has happened! We work closely with our Boutiques to ensure our packages are thoroughly checked before shipment, and we do our best to make sure orders arrive in the best condition possible. Our operations team are investigating this incident internally to avoid this happening again. Thank you so much for your patience, and please let us know if we can help you with anything else! Best wishes, The OFV Team

Posted 2 years ago

“The service was very poor, not to say the worst. The wrong item was delivered and it took two weeks to cancel the order and get the refund.”

Posted 2 years ago

Dear Antigoni, Our sincerest apologies you received the incorrect item! We have spoken with the Boutique who shipped your item and have made some internal changes to ensure this doesn’t happen again. A member of our team will be in touch immediately to discuss this further. Once again, we extend our apologies for this mix up and hope to welcome you back for a better experience soon. Best wishes, The OFV Team.

Posted 2 years ago

“Thanks so much, my package got stuck at customs and you guys took care of it all for me. Much appreciated. Will order again for sure. Great quality, great price.”

Posted 2 years ago

Hi Hannah, Thank you so much for your lovely review. What a gorgeous piece, we hope you love it! Best wishes, The OFV Team.

Posted 2 years ago

“Why let you order an item to Then cancel the next day”

Posted 2 years ago

Hi Paula, Thank you for taking the time to leave us a review! We are very sorry to hear your order was cancelled. We know a member of our team was in touch with you but unfortunately the Bracelet previously sold in store. Whilst we work really hard to fulfil every order, very rarely an in-store purchase will happen just before an online purchase causing this error. We’re so sorry for any disappointment caused, and would like to extend our personal shopping service to help you find a similar piece. Please feel free to contact personalshopper@openforvintage.com where we’d be happy to help. Best wishes, The OFV Team.

Posted 2 years ago

“Gorgeous handbag, very pleased and very prompt delivery”

Posted 2 years ago

Hi Emma, We're delighted to hear you're pleased with your handbag! Please let us know if we can help you with anything else. Best wishes, The OFV Team.

Posted 2 years ago

“it would have come with the pack or at least a cover with the brand”

Posted 2 years ago

Hi James, Thank you for taking the time to leave us a review! As a business, we are actively making efforts to reduce our environmental impact across our deliveries. We have boutique partners all over the world, and printing and distributing branded packaging to 14 different countries would mean a lot of unnecessary paper, plastic & carbon emissions, so instead boutiques use their own packaging. That being said, we understand the importance of experience when you unbox your order, and our logistics team are working on solutions to improve this whilst also protecting our sustainability mission. We’ll be sure to share your feedback and hope to announce enhancements in the future. Best wishes, The OFV Team.

Posted 2 years ago

“Not happy”

Posted 2 years ago

“How can you improve on perfection? Your emphasis on customer service and product delivery was exceptional I have had a wonderful experience as a first time purchaser from Open for Vintage l would totally recommend your business with out question Thank you for delivering a wonderful experience”

Posted 2 years ago

Dear Max, Thank you so much for the amazing review, it means so much to us! We're delighted to hear you would recommend us. We hope to welcome you back soon! Best wishes, The OFV Team.

Posted 2 years ago

“Beautiful bag received. Excellent customer service that keeps you informed throughout the whole process. Very pleased.”

Posted 2 years ago

Good evening, Thank you so much for taking the time to leave us a review. We're delighted to hear you're happy with your bag and the OFV service. We hope to welcome you back soon! Best wishes, The OFV Team.

Posted 2 years ago

“Would have given excellent except I had to chase an update on the delivery several times before I got a response explain delay. Caitlin did an excellent job once she got involved and delivery followed promptly I was however told on 06 October that a promised discount refund had been sent but this has still not been received!!”

Posted 2 years ago

Hi David, Thank you for taking the time to leave your feedback, and we’re so sorry you’ve had to wait for your item. Our shipments normally arrive within 3-5 working days. A member of the team will be in touch with you directly regarding your refund. Our apologies again for any inconvenience. Best wishes, The OFV Team.

Posted 2 years ago

“The staff were really helpful and I received my item quickly. Wouldn’t hesitate to use again!”

Posted 2 years ago

Hi Sarah, Thank you so much for leaving us a review and your kind words, the team are thrilled. We hope to welcome you back soon! Best wishes, The OFV Team.

Posted 2 years ago

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Open For Vintage is rated 4.6 based on 324 reviews