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Open For Vintage Reviews

4.6 Rating 324 Reviews

92 %

of reviewers recommend Open For Vintage

Company Reviews

4.6

Based on 324 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Open For Vintage :

Luxury vintage from the world's most trusted boutiques. Shop authentic Chanel, Hermès, Gucci and more.

Authenticity guaranteed.
Free delivery on all orders.
Customs and duties are included in the price - the price you see is all you pay.

14 day free returns.
@openforvintage
#weareopenforvintage

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I did not get my order yet and they do not answer my emails.”

Posted 2 months ago

Dear Anonymous, Thank you so much for taking the time to provide us with your feedback regarding your experience with Open For Vintage. We truly appreciate your valuable input and apologize for any inconvenience caused. We understand your disappointment as you mentioned not receiving your order yet, and we sincerely apologize for the delay you have experienced. This is not the level of service we strive to provide, and we apologize for any inconvenience or frustration this may have caused. We also acknowledge your concern about not receiving any responses to your emails. We are deeply sorry for any lack of communication from our end. We take these matters seriously and we are committed to rectifying any issues promptly. To ensure we can make things right and improve your experience, we kindly ask if you could provide us with further information about your order and the best way to reach you. This will allow us to investigate the matter thoroughly and address it right away. Please include any specific concerns or suggestions you may have, as your feedback is extremely important to us. Once again, we sincerely apologize for the inconvenience you have faced with Open For Vintage. We genuinely appreciate your patience and understanding, and we are determined to rectify the situation and ensure a better shopping experience for you in the future. Thank you again OFV Team

Posted 2 months ago

“Sudden cancellation of order.”

Posted 2 months ago

Dear Anonymous, Thank you so much for taking the time to provide us with your feedback regarding your recent experience with Open For Vintage. We truly appreciate your valuable contribution and apologize for any inconvenience caused by the sudden cancellation of your order. We understand how frustrating it can be to have an order cancelled, but in this circumstances we do reach out to all our customers with an explanation what has happened. We can see in our data base there was an email sent to you on February 2nd at 9 am, maybe you have missed it! We strive to provide our customers with a seamless shopping experience and provide the best customer service. Once again, we sincerely appreciate your feedback and apologies for cancellation! We value your patronage and look forward to the opportunity to serve you better in the future. Best regards, Open For Vintage Team

Posted 2 months ago

“Terrible experience. Ordered a bag on October 12th. Received a shipping notification for DHL on the 13th. Emailed and called several times when the bag was never picked up, got the runaround, and was eventually assured the purchase was confirmed by the partner boutique. SIX days later, they say the bag is now unavailable. No one ever confirmed with the partner. Save yourself the trouble and buy directly from a reputable retailer.”

Posted 6 months ago

Dear Customer, Thank you so much for taking the time to share your feedback with us. We sincerely apologize for any confusion and frustration you may have experienced with your recent purchase. Your satisfaction is of utmost importance to us, and we are committed to resolving this matter to your full satisfaction. We sincerely apologize for any inconvenience this may have caused you, and we are determined to make things right. Please don't hesitate to reach out if there's anything else we can do to improve your experience with us. Warmest regards, Open for Vintage's Team

Posted 6 months ago

“Want to return my bag because it stinks from mildew. Reached out and they have yet to provide a return label. All they can say is it’s escalated to the returns dept.”

Posted 8 months ago

Dear Anonymous, Thank you for taking the time to share your experience with Open For Vintage. We are sorry to hear that you are not satisfied with the condition of your second hand bag and waiting time to receive return label. We take customer feedback very seriously and customer satisfaction is our priority. Again, we sincerely apologise and would be happy to help you in any way possible in the future. Warmest regards, OFV Team

Posted 8 months ago

“I ordered an $18k birkin bag for my girlfriend’s birthday only to be told it was cancelled the very next day and there’s still a hold on my credit card preventing me from getting her a replacement gift on time. Further, I was never given a reason for the cancellation. Awful service..”

Posted 1 year ago

Dear Chris, We sincerely apologise that you had a poor experience. The issue is that we only have one of every item which means that sometimes they can sell in a retail store and an online customer can make a purchase before the stock level is updated. This is rare but can happen. I understand both our Boutique Manager and Head of Merchandise have reached out to you personally in order to help find a replacement. They are extremely knowledgeable so please use them as a resource. As regards the refund, having investigated this it would appear that this was done the day after the sale which fell on a weekend causing a short delay in funds being transferred back on to your card. Again, we sincerely apologise and would be happy to help you in any way possible in the future. Kind regards, Open for Vintage

Posted 1 year ago

“Been waiting for my order since 28 April. Have messaged OFV and both times have said they are looking into what is happening with the courier but that is it - not keeping me informed and up to date . Needless to say I am disappointed as this is my first time using them albeit I ordered something before this item and after quite a few days got informed they had cancelled the order as it was no longer available. Not sure about using in the future as not a great experience so far”

Posted 1 year ago

Hi there, Thank you for taking the time to leave us a review and for your valuable feedback. We're so sorry to hear there's been a delay in receiving your order and that you haven't been kept up to date! While we look into this a member of the management team will be in touch with you- we'd love to offer you a discount as a token of our apology. Best wishes, The OFV Team.

Posted 1 year ago

“Tried four times to pay for a pair of earrings via PayPal. My address was put in property but each time it had been the same random address - not mine on the PayPal payment page. Contact with Customer Services was futile. Unfortunately I’ve had to abandon the purchase- shame- they lost a £645 sale and I’ve lost the chance to purchase a nice pair of earrings”

Posted 1 year ago

Hi Sally, Thank you so much for leaving us a review and feedback- it helps us to improve! So sorry to hear you had an issue at checkout. We're currently investigating this and in the meantime, a member of the team will be in touch with you. We'd love to offer you a bespoke discount on a future purchase! Best wishes, The OFV Team.

Posted 1 year ago

“The service was very poor, not to say the worst. The wrong item was delivered and it took two weeks to cancel the order and get the refund.”

Posted 2 years ago

Dear Antigoni, Our sincerest apologies you received the incorrect item! We have spoken with the Boutique who shipped your item and have made some internal changes to ensure this doesn’t happen again. A member of our team will be in touch immediately to discuss this further. Once again, we extend our apologies for this mix up and hope to welcome you back for a better experience soon. Best wishes, The OFV Team.

Posted 2 years ago

“Why let you order an item to Then cancel the next day”

Posted 2 years ago

Hi Paula, Thank you for taking the time to leave us a review! We are very sorry to hear your order was cancelled. We know a member of our team was in touch with you but unfortunately the Bracelet previously sold in store. Whilst we work really hard to fulfil every order, very rarely an in-store purchase will happen just before an online purchase causing this error. We’re so sorry for any disappointment caused, and would like to extend our personal shopping service to help you find a similar piece. Please feel free to contact personalshopper@openforvintage.com where we’d be happy to help. Best wishes, The OFV Team.

Posted 2 years ago

“Not happy”

Posted 2 years ago

“Waste of time don’t bother. Item was never even shipped.”

Posted 3 years ago

Hi there, Thank you for taking the time to leave a review. We are so sorry to hear you haven't received your item. We take this very seriously and would love to resolve this for you. Are you able to contact customerservice@openforvintage.com or call us on 02036375338 with your order number and we can look into sorting this out immediately. Huge apologies again for any inconvenience. Best wishes, The OFV Team

Posted 3 years ago

“Purchase a vintage Celine bag on 26 July 20, the bag came from Japan and arrived in Singapore on 28 July evening, no doubt delivery was quick. However I am encountering some tax issues with custom, bag was purchased in SGD (Singapore Dollar), the invoice custom received was in USD, as such I have to pay nearly $100 more for someone mistake, with that extra amount is making the bag not worth buying. Requested OFV to looking into this as the bag is still hold by custom. Waited for 3 working days no action, no support from OFV. I tried explaining to DHL in Singapore but they said they couldn’t help, it was shipper mistake. This is my first time buying from OFV , very disappointed. Issue not solved. Not seen the bag yet.”

Posted 3 years ago

Hi Yen, Thank you so much for taking the time to write a review. We are so sorry to hear about this. This has been escalated to our customer service team, and I believe they are in direct contact with you to resolve the issue. Huge apologies again for your dissapointment. We will continue to work towards the solution directly with you. Best wishes, The OFV team

Posted 3 years ago

“First time ordering with OPV. Smooth transaction delivery with DHL, so in terms of ordering not a problem. Where things go wrong is when you want to return an item. Firstly the customer is not provided any return documents or labels, so you have to chase Open for Vintage to get the shipping paperwork. When the item is returned and received next day, you receive no email confirmation that the item has arrived back to them, unless you check the return tracking info yourself. 12 days later still no refund or email stating the refund has even been issued. I’ve called twice, sent emails and on my last call told that’s it’s not up to Open for Vintage to process the refund, it’s some boutique in France who are responsible. Basically Open for Vintage are passing of their responsibilities. If they‘re acting as an agent for boutiques they’re the ones that should ensure customers refunds are dealt with efficiently, as customers cannot deal with the third party boutique directly. I have bought from Vestiare Collective, Videdressing, Jolie Closet and many other designer resale sights and never had a problem if I need to return. I won’t be using this reseller again!!”

Posted 4 years ago

Hi Vanessa, Thank you for your review. We would like to apologies for the inconvenience your experienced when trying to return your order. On returns, Open for Vintage manage and process all returns, but can only do this once the boutique has confirmed receipt of the returned item, which is why these occasionally take longer than a few business days. We have investigated your complaint, and have seen that your return and refund request took place over the period that we were transitioning to a new customer service system. This communication error was a fault from our side, and we would like to share our sincere apologies on this. I believe someone from the team has been in touch since, and offered you a gift voucher as a gesture of good will. We apologies again for any inconvenience caused. King regards, The OFV Team

Posted 4 years ago

“Sunglasses were used, didn't come with their genuine package .”

Posted 6 years ago

Hi Spiros, Open for Vintage here. We are sorry to read you were not happy with your sunglasses. All items on Open for Vintage are used, I'm sorry if this was not made clear. Please email us on customerservice@openforvintage.com if you would like to return them. Many thanks, The Customer Service Team

Posted 6 years ago

“I finally found the produce that I was looking for and ordered through Open for Vintage and awaited delivery of the item. Shortly afterwards I was told that the item was sold in-store and hence my order had been cancelled. Disappointed to say the least.Mr”

Posted 7 years ago

“I was over the moon when I received this simply stunning beaded bag. I had been searching for an age for a vintage bag in turquoise that would match my outfit for my Son's wedding and loved it on sight. Imagine my distress when the handle snapped on the wedding day. For this one star. I am disappointed to say the least that an expensive repair ensued due to the intricacy of the make up of the beading.”

Posted 7 years ago

Open For Vintage is rated 4.6 based on 324 reviews