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Open For Vintage Reviews

4.6 Rating 324 Reviews

92 %

of reviewers recommend Open For Vintage

Company Reviews

4.6

Based on 324 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Open For Vintage :

Luxury vintage from the world's most trusted boutiques. Shop authentic Chanel, Hermès, Gucci and more.

Authenticity guaranteed.
Free delivery on all orders.
Customs and duties are included in the price - the price you see is all you pay.

14 day free returns.
@openforvintage
#weareopenforvintage

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I had to give the wallet a rating, it would be 5 stars. The quality is even better than I thought it would be. Love it. I would also rate the customer service as 5 stars. I tried to cancel my order before it shipped because I was second guessing my decision to buy this color way. The item had already shipped but a nice person in customer service had reassured me that I could return the item once it arrived if I still wanted to do so and that she or someone else on the team could help me with the process. I fell in love with the wallet and kept it so no need to return. Rating DHL (shipping process) would be a 4 or maybe even a 3.5–but Open for vintage doesn’t really have control over this process. Updates were not always up-to-date and the delivery person said they couldn’t deliver it the first time because the doors to the apartment were locked (even though Delivery services have a code to enter for packages). I had to reschedule the delivery and it became a bit stressful. Otherwise, everything else was great!”

Posted 3 months ago

Hi Jessica, Thank you for taking the time to leave us a review. We are delighted you love the wallet! Our apologies for the issues with delivery. Although this is outside our control we work closely with DHL to ensure all deliveries are a seamless as possible and are constantly working to imporve the process. Kind Regards OFV

Posted 3 months ago

“Second time attempting to purchase this item - as the first time around the stock system failed and I was refunded. However second time around the product was delivered in good time”

Posted 5 months ago

“the bracelet was pretty - i was confused because i thought it was a ring - that was what i wanted and when I put ring into the fitler - this item was displayed. not exactly what i thought i ordered but it is pretty.”

Posted 1 year ago

“Didn’t know about this site before. I wanted to find a pair of Chanel earrings as a present. After searching online and comparing prices I chose to order on open for vintage. Good communication with them and my order arrived within a week and as shown. Happy with the result and will order again”

Posted 1 year ago

Dear James, Thank you for taking the time to leave us a review, we really appreciate it. What a gorgeous gift! We hope they were loved. Looking forward to welcoming you back in the future! Best wishes, The OFV Team

Posted 1 year ago

“Easy ordering, was kept updated with delivery. Quick delivery.”

Posted 2 years ago

Hi Jill, Thank you for leaving us this review. We're so glad you had an easy experience shopping from OFV. We hope to welcome you back soon! Best wishes, The OFV Team.

Posted 2 years ago

“The service to was good, even though it took a bit longer to get my stuff .I am happy in at the end. And for sure I will come back .I do trust your company. Delphin Magba Kilikoa From Cambridge, UK.”

Posted 2 years ago

Dear Delphin, Thank you for taking the time to leave us a review. Apologies for the slight delay in receiving your order, but we are so pleased this didn't affect your overall experience and you would be happy to return. We hope to welcome you back soon! Best wishes, The OFV Team.

Posted 2 years ago

“it would have come with the pack or at least a cover with the brand”

Posted 2 years ago

Hi James, Thank you for taking the time to leave us a review! As a business, we are actively making efforts to reduce our environmental impact across our deliveries. We have boutique partners all over the world, and printing and distributing branded packaging to 14 different countries would mean a lot of unnecessary paper, plastic & carbon emissions, so instead boutiques use their own packaging. That being said, we understand the importance of experience when you unbox your order, and our logistics team are working on solutions to improve this whilst also protecting our sustainability mission. We’ll be sure to share your feedback and hope to announce enhancements in the future. Best wishes, The OFV Team.

Posted 2 years ago

“Would have given excellent except I had to chase an update on the delivery several times before I got a response explain delay. Caitlin did an excellent job once she got involved and delivery followed promptly I was however told on 06 October that a promised discount refund had been sent but this has still not been received!!”

Posted 2 years ago

Hi David, Thank you for taking the time to leave your feedback, and we’re so sorry you’ve had to wait for your item. Our shipments normally arrive within 3-5 working days. A member of the team will be in touch with you directly regarding your refund. Our apologies again for any inconvenience. Best wishes, The OFV Team.

Posted 2 years ago

“Gooy”

Posted 2 years ago

“Good service, prompt delivery…all went well. Thank you”

Posted 3 years ago

Hi Beatriz, Thank you for your review! We're thrilled you had a positive experience with us. Please don't hesitate to get in touch with any questions you may have in the future. Best wishes, The OFV Team

Posted 3 years ago

“Lovely item, great website. Although this was my very first purchase on OfV and I did order literally when we officially entered Brexit, I had the unfortunate event that my item was stopped at customs and DHL tried to request custom costs from me. (Did not have to pay!!! Price you see on webpage, is what you pay!) However CS is great and although it took a week of it being stuck at customs until I finally received it, I was happy in the end and immediately made another order which this time was not kept at customs as it was sorted immediately. Unfortunately the description of this bag was not absolutely accurate as it did have a rip in the zipper which was not described, however I did not send back as I can replace this without issue and for the vintage quality of this LV 80s keepall45 and the great condition otherwise, I was willing to keep and not return. Definitely can recommend! ✨”

Posted 3 years ago

Hi Lauren, Thank you for taking the time to leave us a review. Thank you so much for your patience while we sorted DHL teething issues with our customs inclusive pricing. We've flagged the description issue with our boutique team, who are looking into this to ensure it does not happen again. We're thrilled you love the bag and hope to welcome you back very soon! Best wishes, The OFV team

Posted 3 years ago

“I purchased a handbag and was happy with the quality and price. The only negative was being hassled by the delivery company for the customs charges they had apparently paid on my behalf. The representative for OFV was extremely helpful at resolving the problem. I would definitely buy through Open For Vintage in the future.”

Posted 3 years ago

Hi Michelle, Thank you for taking the time to leave us a review! The customs issue was a blip which our team have now resolved. Thanks so much for your patience on this! We sincerly hope you love your bag and hope to welcome you back in the future! Best wishes, The OFV Team

Posted 3 years ago

“Great customer service response from the first moment I enquired. Product was in exactly the same condition it was advertised, so very happy. One negative was that it got stuck at customs on entry because DHL were not given my contact details, so tracking just showed it as "stuck". So I had to make a few calls to see how to proceed. First time to do, so a bit nervous. But got it in the end!”

Posted 3 years ago

Hi Jonathan, Thank you for the taking the time to leave us a review! We are thrilled that you had a good customer service experience, and that you are happy with your item. Thank you for flagging the DHL incident - our team have investigated this to ensure it does not happen again. Enojy your vintage piece, and please don't hesitate to get in touch with any future questions. Kind regards, The OFV Team

Posted 3 years ago

“Very good and efficient service. Good product range with some decent prices. I would definitely shop here again and would recommend to others.”

Posted 4 years ago

Hi Lola, Thank you so much for your review! We are thrilled you liked our product range, and had such a positive experience with us. Please do not hesitate to contact us if there is anything we can help with in the future. Kind regards, The OFV team

Posted 3 years ago

“Receive my parcel in good time just disappointed it cost me £124.00 on the shipping you did say it could cost a little extra but £124.00 was in my eyes over the top so because of that it’s taken the edge of your great service”

Posted 4 years ago

Hi Steve, Thanks so much for your feedback. Customs are sometimes charged if you make a purchase from one of our boutique partners outside the EU. In this case, the cost of delivery from the boutique in the US was £15 and the rest was customs. We currently message if there are customs in the checkout, however we understand these fees are frustrating for customers and are launching a solution so this is included in the price very soon. We hope you enjoy your purchase, and please do not hesitate to contact us with any further questions. Thank you again for your feedback and for shopping with us, The OFV Team

Posted 4 years ago

“When I first saw the purseI I wanted I had second thought about ordering because I never heard of Open For Vintage. After carefully reading the reviews, I ordered my purse. The process of ordering was simple and I received my purse before Christmas. I would have given 5 stars but the packaging could have been better. My LV purse was shipped in a brown paper bag :( Overall I"m so in love with my vintage Louis Vuitton :)”

Posted 5 years ago

“The Chanel bag I purchased is beautiful and in excellent condition. The photos on the website did not do the bag justice. I am very happy with the service I received from OfV, however, it would be helpful if it is made clearer that import tax may be due on items that are purchased from the website. Also, my bag could have been packaged better - the packaging consisted of bubble wrap but the bag should have at least been wrapped in tissue paper especially considering that it does not have a dust bag. Overall I'm happy with my purchase and the customer service.”

Posted 5 years ago

“Fantastique fast helpful service”

Posted 6 years ago

“Love this website, am constantly finding things I want. Only sadness is that I've missed out on a few things and once it's gone, it's gone!”

Posted 6 years ago

“Great stuff to enjoy”

Posted 6 years ago

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Open For Vintage is rated 4.6 based on 324 reviews