One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.66

4.7 Rating 4,505 Reviews

92 %

of reviewers recommend One Call Rescue

Company Reviews

Metrics

4.7

Based on 4,505 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was the first time I had to call One Call a very helpful customer service person ref SW6 arranged call out to my home..van arrived at quoted time and the gentleman soon got me back on the road again..faultless service..”

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Posted 5 years ago

“I was amazed just how quick Greenflag came out from calling. The lady Shona was so lovely, its the first time I used my rescue extra, so nice to know that they were there when I needed them. Its been so cold that my battery had gone completely flat. The guy adhered to all covid procedures, stayed his distance and was very polite and helpful. He advised me that maybe a new battery would be needed, I had it changed that day, now am back on the road. Thank you.”

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Posted 5 years ago

“First time I’ve used the One Call Rescue ... excellent service Straight through on the phone, had all my details, recovery came up quicker than the 60-90 minutes which was a Monday morning, after a weekend of snow.”

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Posted 5 years ago

“Smi the lady on the phone was very helpful and kind. The recovery man called scot was also very polite and kind as well thank you both for your service xx”

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Posted 5 years ago

“Short wait time polite and clear on phone good breakdown service with quick responce time Thanks very much”

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Posted 5 years ago

“Unbelievable response answered the phone quickly and got an answer almost instantly excellent company”

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Posted 5 years ago

“Very friendly and helpful lady, nice to hear a cheerful person at the other end of the phone. thank you”

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Posted 5 years ago

“Really good friendly helpful service”

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Posted 5 years ago

“The person I spoke was absolutely brilliant she stayed with me on the phone kept me calm, she was very reassuring, friendly and we chatted about allsorts of subjects she asked me if I needed anything or to call anyone which I thought was wonderful. The breakdown technician was very efficient he was at my vehicle within 1/2hr of my initial call. He realised I was freezing being stuck on a car park, the technician was very supportive and helpful he advised me of the problem. We had a good conversation he was good to get on with and excellent at his job i would recommend him to anyone. 100% satisfaction Thank you.”

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Posted 5 years ago

“Prompt and helpful response when I called - immediately determined my problem was covered by my level of breakdown cover and advised he would text me within 5 minutes of when to expect assistance. And he did - and assistance arrived within the 40 minute time slot. And the assistance guy first called to clarify the problem, and to see if it could be sorted on the phone. A good effort from all concerned.”

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Posted 5 years ago

“Really helpful lady answered my call,very patient and understanding.got txt almost immediately, saying recovery engineer would be with me in 60 minutes and he arrived in 30 minutes.1st class service.”

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Posted 5 years ago

“First operator was rude he told me only could help if I knew exactly what was wrong with car.I hung up and rang again speaking to a lady who was helpful and arranged a tow truck. The tow truck driver was again helpful.”

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Posted 5 years ago

“Very quick response and fixed problem promptly.”

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Posted 5 years ago

“Very happy with a quick and friendly service Help from Bp2 and a very jolly breakdown gentleman Thankyou”

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Posted 5 years ago

“Call centre assistant was polite and professional. Importantly, she was efficient (dealing with my breakdown query in less than 10 minutes). She was also clear in her communication: giving me a simple explanation of what happens next, and what time to expect support to arrive at the roadside. Ver impressed. Thank you.”

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Posted 5 years ago

“The call handler that I first spoke to was so helpful, calm and really kind. He told me exactly what I needed to do, how long I would need to wait and what would happen next. He offered to stay on the line until I was happy that I knew what to expect. I was told exactly when to expect recovery by another follow up very helpful call handler. The breakdown driver couldn't have been more efficient. He arrived 30 before the estimated time. Compare to the service I have previously received from other breakdown services one call were first rate. Thankyou.”

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Posted 5 years ago

“Fantastic service came out straight the way waited 90 mins for an at home fix”

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Posted 5 years ago

“Holly HG5 was very helpful with my enquiry - she went out of her way to find the information I was seeking and phoned me back within a short time. She was pleasant and understanding of my situation. I am not needing to call out breakdown at this stage but it gives me confidence should I need to do so in the future. Thank You Holly.”

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Posted 5 years ago

“As soon as I logged the breakdown the agent was on the phone, sorted it out straight away, thank you.”

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Posted 5 years ago

“Amazing service, waiting less than an hour after my battery died on me”

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Posted 5 years ago

One Call Rescue is rated 4.7 based on 4,505 reviews