One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.66

4.7 Rating 4,392 Reviews

92 %

of reviewers recommend One Call Rescue

Company Reviews

Metrics

4.7

Based on 4,392 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

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“Very helpful, tracked the van was on time and very nice, thank you”

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Posted 3 years ago

“Could not have been quicker, being an OAP I was really pleased with prompt service and not having to wait around in the cold.Telephone service was excellent ( but not everybody has a Smartphone) might be an idea to ask? Only letdown was the actual driver who must have been having an off day....did nothing but moan from beginning to end of call out.”

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Posted 3 years ago

“Mechanic arrived early at our breakdown. Diagnosed the problem and effected a solution efficiently and courteously. Very happy with the service provided.”

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Posted 3 years ago

“Easy to report breakdown. Help came very quickly and sorted out my problem. Could track the breakdown arrival which was great. Great service”

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Posted 3 years ago

“All good, no complains, the rescue drive turn up on time. I wasn't expecting him at the time, but fortunately for me, he was just around the area. Very helpful young man.”

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Posted 3 years ago

“Really quick at getting there, really friendly, really helpful, excellent service”

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Posted 3 years ago

“My 2nd call into One Call was very successful and the lady could not be more helpful. The breakdown lorry came within 1 1/2 hrs and was very efficient.”

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Posted 3 years ago

“Very helpful and quick the call centre and brake down service so efficient”

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Posted 3 years ago

“on 16th February while towing my caravan along the M5 I had a puncture in one of my caravan tyres at 11.30 am. I pulled over on to the hard shoulder and phoned One Call to be told if I was in a dangerous position I should ring 101. I rang 101 and after 90 minutes I got through and explained the situation. After waiting for over 1 hour I rang 101 again and said I was in a desperate situation. I then got a call back from the police saying it was my insurance company who should be dealing with it. It is now coming up to 5pm. I rang One Call again and the person who handled the situation this time was very good, I think her name was Leanne, she kept us in touch with what was happening. Around 9pm (10 hours from when we broke down) we were finally taken off the M5 and the driver handled the situation very well. Our major problem was created when our first call to One Call was not handled properly. Once we got things moving it was handled ok.”

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Posted 3 years ago

“Really helpful”

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Posted 3 years ago

“The girl in the call centre was very efficient”

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Posted 3 years ago

“Came out with out tow truck Could not fix car as I thought it was the battery Insurance companies portal not working so I could not log on to get recovery today I will be changing insurance companies and demanding money back The recovery guy was amazing tho no faults with that side just one call insurance are shocking Do not insure with them”

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Posted 3 years ago

“Easy to track to see exactly where they were. Very friendly and efficient”

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Posted 3 years ago

“Absolutely fabulous in no time at all I was up and running,advise to anyone pay the extra for home start”

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Posted 3 years ago

“One call we're really quick with their response. And the chap that collected my poorly car was very pleasant”

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Posted 3 years ago

“Very easy to get through Recovered within the hour Great service and friendly”

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Posted 3 years ago

“Although the breakdown recovery was pretty straightforward, and the chap who recovered my car was friendly and helpful. The actual organising the recovery was not a simple process, took over 40 minutes because internet kept cutting out and trying to phone and speak to someone was not easy. Although when I did finally speak to someone they were helpful and friendly”

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Posted 3 years ago

“Helpful and nice costumer-service”

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Posted 3 years ago

“Using breakdown service, near immediate call having logged the breakdown with polite helpful reassuring support, well done.”

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Posted 3 years ago

“The call was handled very quickly,effectively and staff really polite. We were told 45mins to an hour, but it was a lot less, and Chris, the recovery driver was a really nice guy. The whole experience was 100% positive and one of the best call out recovery services I have dealt with in 30+ years of driving. A big thank you to all the staff”

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Posted 3 years ago

One Call Rescue is rated 4.7 based on 4,392 reviews