One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.64

4.6 Rating 3,802 Reviews

91 %

of reviewers recommend One Call Rescue

Company Reviews

Metrics

4.6

Based on 3,802 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service I received was excellent from TF3 The minute the phone was answered to the minute it finished absolutely excellent”

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Posted 2 months ago

“The communication with One Call was clear and efficient. The recovery truck arrived about 3h after my breakdown. The driver, Ashley, was excellent, friendly and good company on the journey home. One point for improvement in the OneCall online instructions for breakdown in a dangerous location would be to add 'if you breakdown on a motorway, call 999' rather than 101. I called 101 as instructed and waited 1 hour for Traffic Officers to arrive to tow me to a safe position off the M1 to await the recovery vehicle. The Traffic Officers said I should have called 999.”

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Posted 2 months ago

“So easy to report, everyone was very friendly and I was given all the information I needed. The recovery person who attended was honestly a delight, so knowledgable and helpful about the car and even to the point of recommending parts places locally and the quality of them. I’ve used the service twice, luckily at home both times but each time despite not being an emergency they’ve arrived within about an hour. Gives me lots of faith that if I was at the side of the road it would be a great service as well.”

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Posted 2 months ago

“Kept me informed all the time. The mechanic was friendly and knowledgeable.”

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Posted 2 months ago

“Excellent response from my online submission for a breakdown call. I was called very quickly, details taken & advised as to response time . This was quicker than expected & the mechanic contacted me en route to advise me. He was polite, friendly & efficient. My car was towed to the garage of my choice .”

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Posted 2 months ago

“So quick, so easy - One Call made a success out of a disaster! I used the app (customer portal), explained the problem (clutch failure), location (on the way to a holiday destination) and within a few minutes I received a call telling me someone was on their way to help. That someone navigated Friday afternoon city traffic and got me home with no fuss. Absolutely brilliant. Thanks to all involved”

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Posted 2 months ago

“Arrived earlier than expected. Excellent service, knowledgeable and friendly, very professional”

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Posted 2 months ago

“Very efficient from start to finish. Thankyou for your help.”

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Posted 2 months ago

“I was a female on my own flat tyre on busy A road i was very stressed. Got through by telephone straight away, lovely gentleman calmed me down i fel reassured that my breakdown was being handled as priority. I had wait over an hour. I was transported to safe place where my spare tyre was put on. Both rescue assistants were friendly putting ne at ease and telling me what was happening at every stage. Was very happy with service i received.”

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Posted 2 months ago

“Really helpful and went to a lot of trouble to find breakdown sight.Am very grateful. OB2”

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Posted 2 months ago

“Very helpful from start to finish. The advisor on the phone was pleasant and very helpful. I kept getting updates on txt to tell me how long they would be. On arrival the service man Chris was very helpful and explained everything to me and fixed the problem, from start to finish everything was great service.”

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Posted 2 months ago

“I found the customer service to be excellent and very helpful with our situation and we were recovered and returned home quickly. The price was more than I expected but to get us home quickly it was a price worth paying.”

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Posted 2 months ago

“The gentleman who came out to help me with the breakdown was very good and efficient. I was back on the road within 20 minutes. However, ,the process that I had to go through to get to that point was dreadful and extremely time consuming. It took 40mins for me to reach the point when it was confirmed that a breakdown service was en route. I felt that this was unacceptable and, quite frankly unsafe and frightening. I was a lone female in a rural location and needed help urgently. I had already completed a form on the portal to request the help that I needed but the form was not accepted and I received a message to phone. The number given was the main number for One Call which simply offered pre recorded options to select by pressing the keypad of the phone. I spent a long time going from pillar to post because it was an automated service and kept telling me to use the portal. Which I had already tried to do. It was not immediately clear what number I needed to select on the keypad to get to the breakdown and recovery service. When I did finally speak to someone I had to repeat all the information that I had already tried to submit on the form. That was extremely frustrating. I expressed my frustration and the operative told me I was being disrespectful. I explained that I had never experienced such a lengthy and cumbersome method to access a breakdown and recovery service and I was very disappointed by the process required of me by One Call, not to mention the additional costs that I had to pay upfront before a recovery service was contacted by One Call. Having provided all the details, I then had to make a card payment by entering digits into the keypad, but these were not being received by the operative at the One Call end of the call. The operative declined to accept the numbers verbally and I was told that if I did not make payment upfront, no breakdown service would be contacted. I was really shocked by such a hardline and inconsiderate approach on the part of One Call. It took several attempts and much more time to get the numbers accepted for me to get the payment made and to reach the point where a breakdown and recovery service was contacted and dispatched to me. By that time - 40 minutes after I had first made contact with One Call - I was exasperated. I cannot express just how shocked, disappointed and angry that I feel about One Call’s so called ‘service’ and the process/ conduct that I experienced on the telephone. It falls well short of what I expect from a breakdown recovery service which I pay for as part of my car insurance.”

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Posted 2 months ago

“Thank you so much. We were so cold and soaking wet. Your guy was lovely and asked if I wanted to sit in the van and put the heater on for me. Im sorry but I cant remember his name. Excellent service”

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Posted 2 months ago

“Very helpful. Made me comfortable and safe Thank you”

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Posted 2 months ago

“Very good customer service ,the breakdown man sorted the problem with my car in no time ...so I was able to drive home”

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Posted 2 months ago

“Quick , eff8c8ent and accomofating , m7ch appreciated - for BA3”

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Posted 2 months ago

“Very prompt and effective service, and useful advice too - thanks!”

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Posted 2 months ago

“Broke down today, One call response was really good, received a phone call from an advisor, then received a call from the breakdown guy Waited about 90 minutes, really friendly and helpful, dropped my car off at my chosen garage.”

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Posted 2 months ago

“Attended at time stated. Very polite, friendly young man who was patient, professional and got the job done without fuss. Thank you”

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Posted 2 months ago

One Call Rescue is rated 4.6 based on 3,802 reviews