One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.64

4.6 Rating 3,548 Reviews

91 %

of reviewers recommend One Call Rescue

Company Reviews

Metrics

4.6

Based on 3,548 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was told by text 60-90 minutes. The recovery (National rescue) turned up over 3 hours after call logged to take me 15 minutes down the road.”

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Posted 5 years ago

“I’ve broken down twice recently. Getting through to call centre to report breakdown takes over half hour. When they eventually answer they ask you to hold then promptly cut you off. Not much fun when your a lone female on busy motorway in pouring rain. This happened repeatedly on both breakdowns. 1 st breakdown I waited almost 3 hours, I’ve complained to Lanes. I kept being told another 40 mins, your totally at their mercy. No apology. I was soaked through to my underwear, I suffer pneumonia and have 2 chronic lung conditions, can you imagine my distress. I’m still upset to be treated in the way. Fitter got in my car with no mask on, by now I was freaked out! I drove home with car windows open. I’ve never had a breakdown report. I took car to garage following day as recommended they could find nothing wrong as I had no code to give them. Last week I broke down again, same problem it says car overheating stop immediately. Same issues with call centre. Recovery lorry sent, this time great wearing a mask and within an hour. Car towed to garage. You have no doubt cost me a packet on repairs, still waiting for estimates. If I had the breakdown report in 1st instance I could have had it fixed and not broken down a 2nd time. Some businesses are shocking to deal with your at the top of the list & lanes is 2nd.”

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Posted 5 years ago

“Customer service was brilliant very helpful. Dealt with everything for me got me a breakdown recovery vehicle very quickly. It took my car to my garage The recovery driver was very nice and helpful also. I would recommend this company”

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Posted 5 years ago

“Customer service lady went above and and beyond and help me with the recovery of my bike”

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Posted 5 years ago

“Was a bit tricky at first booking it through the website but once someone called me (within 5 minutes of me submitting the request) everything went to plan”

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Posted 5 years ago

“speedy response when unexpected flat battery for garaged car”

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Posted 5 years ago

“Excellent service from CSS on the phone and Mike arrived with his trailer in under an hour. All extremely satisfactory... Thank you!”

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Posted 5 years ago

“The lovely gentleman that come to do my car was very polite and helped to get my car back on the road. I can’t thank him enough brilliant 5* service.”

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Posted 5 years ago

“I cannot fault the service I’ve had today. Very very polite from start to finish and my car is back on the road 🙏🏻🙏🏻🙏🏻🙏🏻 Great service 👍🏻👍🏻👍🏻👍🏻”

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Posted 5 years ago

“A very pleasant man was with us in 15 minutes and fixed things in less.”

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Posted 5 years ago

“CS5 was excellent and got breakdown out asap”

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Posted 5 years ago

“fast and professional response. thankyou!”

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Posted 5 years ago

“The customer representative was amazing after I put Petrol in a diesel car. The recovery guy was the in 10 Minutes. I couldn’t have asked for a better service than that A*”

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Posted 5 years ago

“Excellent, speedy service - all done in half the time I was told to expect. Driver was very polite and informative. Thank you very much!! 😄”

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Posted 5 years ago

“So easy to book a recovery”

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Posted 5 years ago

“Amazing experience. First time recovered and delivered home. I was made to feel very safe. Excellent driving skills to return my car down my narrow road and onto my drive. First class service.”

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Posted 5 years ago

“Initial contact very easy by phone and there was a very prompt response to my call. The mechanic was very helpful and knowledgeable - willing to talk to the garage I was planning to use if he couldn't solve the problem. This is the first time I have used One Call Rescue and I was very impressed.”

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Posted 5 years ago

“I wish I could give NO Stars. Having broken down in the middle of nowhere, we were told by the call handler that whilst the car could be towed to a garage, we had to make a booking at a garage before they would authorise a breakdown recovery. We were on our way to West Wales for a holiday, and were an easy 2 hrs from our destination (where we didn't know any garages), and 2 hrs from our home.( where we did know a garage) She also told us that there was no transport for us, our luggage and our two small dogs and told us to arrange 'a lift with someone'. Who for goodness sake? We were in the middle of the countryside! We waited for an hour and a half for the recovery man and when he arrived he was lovely and said he would take all of us but by then we had contacted my son who was meeting us in |West Wales and he drove for 2 hrs to get us. And then 2 hrs back to our holiday accommodation. Our car was taken to our home town garage some 2 hrs away. We had to hire a car for the rest of the holiday and to get us home again at the end of the week. Our holiday was marred by the frustration of not being helped satisfactorily, the offhand,unfeeling and unsympathetic manner of the call handler who couldn't have cared less. A very, very bad service which I will be seeking some recompense for. And I will never use this service again”

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Posted 5 years ago

“Excellent service thanks. Recovered really quickly and kept informed. Highly recommend.”

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Posted 5 years ago

“Excellent service. From initial call to car repair. Professional and courteous. Definitely recommend them to family and friends.”

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Posted 5 years ago

One Call Rescue is rated 4.6 based on 3,548 reviews