One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.66

4.7 Rating 4,155 Reviews

92 %

of reviewers recommend One Call Rescue

Company Reviews

Metrics

4.7

Based on 4,155 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

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“From the call centre to the guy that picked me up , it all went smoothly LC1 was his username”

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Posted 11 months ago

“Prompt and friendly service”

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Posted 11 months ago

“Amazing - immediate response on phone. Friendly staff on the phone. Sent tracking. The drivers called me and they were friendly and kind.”

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Posted 11 months ago

“Expedient service. I was kept informed throughout the process. The recovery guy was exceptionally helpful and respectful whilst successfully restarting my vehicle and checking for any underlying faults.”

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Posted 11 months ago

“Could not fault breakdown service I received. Driver went above and beyond in getting truck back to garage . Excellent service”

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Posted 11 months ago

“The gentleman arrived in less than 30 minutes. He was very friendly and helpful and quickly established the problem was a snapped belt which meant a recovery. He dropped both myself and the car home less than 1 1/2 hours from the initial request. Fantastic service, thank you.”

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Posted 11 months ago

“They responded very quickly after I reported the breakdown and took my car to the local garage. I could not fault any part of their breakdown service at all - “well done””

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Posted 11 months ago

“Very simple procedure to initiate my recovery,upon arrival my car was loaded and we were asked to sit in the recovery vehicle,driver was very efficient and chatted with both myself and my daughter along our journey home ,I didn't catch the drivers name but a genuinely nice guy ,well done.”

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Posted 11 months ago

“Tremendous. Kept me informed . Very professional, excellent”

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Posted 11 months ago

“From the breakdown support team, to the rescue service, my experience was great! friendly, professional advice and very patience! Thank you LA4”

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Posted 11 months ago

“Was so efficient in dealing with my breakdown of a flat battery, could not fault them in getting recovery vehicle to me, here within half an hour, very friendly and polite man helped me and followed to garage”

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Posted 11 months ago

“Most importantly I would like to thank Billy BR2 for his kind, timely and helpful rescue, what a star⭐️Took me to my garage, waited for me then dropped me home. Thanx so much, fantastic customer service xx”

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Posted 11 months ago

“Great service mechanic was so helpfull fixed problem in 10 mins”

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Posted 11 months ago

“Amazing team. Very helpful”

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Posted 11 months ago

“Perfect fantastic quick service and a great mechanic who was absolutely brilliant. Thank you”

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Posted 11 months ago

“From start to finish it was excellent. I reported breakdown via customer portal and was kept notified throughout especially an estimated time of arrival, which is very helpful and details of recovery team ie who to expect.Matt (id BP2) also called 15 minutes in advance of arrival and introduced himself. Mat was excellent. He was very polite, cheerful, patient and above all else very informative and gave essential advice going forward. He is a credit to the recovery service. Many thanks to Matt for making an unpleasant experience a lot better.”

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Posted 11 months ago

“Very happy great service”

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Posted 11 months ago

“Excellent service first time I have had to use the service before l had two calls with two very good customer team members and the gentleman who came out to look at my car gave excellent service also Well done One call and Oats Recovery Didn't mention that l was a very worried lady one her own.”

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Posted 11 months ago

“Today, one call rescue were lovely, professional, calm & very reassuring. From the 2 advisors I spoke to on the phone (when I was very stressed!) to the lovely driver of the rescue vehicle who made a very stressful situation so much better. Thank you all so much . My only criticism (that stopped me giving 5 stars) was the fact that after my initial call, where I explained that I was 69, female, on my own in a vehicle that could not move, in an unsafe position on a bend on a country road with double white lines, with traffic building up, I was told to report details through your portal, details of which would be sent by text. Unfortunately my 'not so smart' phone identified the text as Spam & would not let me open the link. Fortunately I was able to eventually contact my son who towed me to a safe spot & took charge of the situation. Whilst I appreciate that portals have their place, & no doubt help to eep costs down - but in a potentially dangerous situation... really? But all is well that ends well & my car is now at the garage & I am at home, so thank you for coming to my rescue.”

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Posted 11 months ago

“Really happy with the professional friendly service today. thank you 😊”

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Posted 11 months ago

One Call Rescue is rated 4.7 based on 4,155 reviews