One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.66

4.7 Rating 4,458 Reviews

92 %

of reviewers recommend One Call Rescue

Company Reviews

Metrics

4.7

Based on 4,458 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delighted to hear I'd been upgraded to cover home breakdown as I work for the NHS. Really great bonus, thank you.”

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Posted 4 years ago

“Very prompt and efficient service.”

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Posted 4 years ago

“On both days, perfect delivery of service. Thank you.”

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Posted 4 years ago

“Superb service . Best Insurance Company I've dealt with . Always a friendly supportive and efficient service . Would always recommend One Call.”

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Posted 4 years ago

“Excellent customer service from your colleague who answered our call. Breakdown assistance arranged by the lovely gentleman I spoke to. Keep up your excellent service and thank you to you all for making a stressful situation so much more and removing the stress Thank you again”

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Posted 4 years ago

“Excellent service from the agent on the phone to the breakdown guy called Jack who got me up and running and explained what had gone wrong”

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Posted 4 years ago

“Thanks Brad, Great customer service.”

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Posted 4 years ago

“Was helped by Stuart, who was so very helpful. I couldn't get home from Lincoln to Surrey due to car breaking down. He was able to offer several options and found a recovery agent who could also repair the car.”

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Posted 4 years ago

“Prompt and polite service”

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Posted 4 years ago

“Excellent, prompt and efficient service, despite access/loading problems my car was taken to local garage. Thank you to both teams involved.”

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Posted 4 years ago

“i logged a call over 2hrs ago! still waiting alone side of motorway!”

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Posted 4 years ago

“Excellent service provided. Thank you.”

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Posted 4 years ago

“Can thank one call rescue enough, from the first phone conversation to them picking my car up, they were very helpful. They said a time and stuck to it. The mechanic was very knowledgeable and helped sort everything else out. Keep up the good work”

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Posted 4 years ago

“Very helpful on the phone, arrived before their expected time, excellent service.”

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Posted 4 years ago

“I would have given 5 stars but at first you insisted I pay £20 before you would recover my vehicle. I did not have a bank card with me or means to pay and this totally stressed me out. The recovery was speedy and the breakdown driver followed me home to make sure I got home safely. This part of the service was excellent, but payment of £20 upfront, really????”

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Posted 4 years ago

“5 hours it took for the service to arrive”

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Posted 4 years ago

“Reassuring & helpful once I teled.BREAKDOWN.10/10 ONE CALL ONLINE TOTALLY USELESS 0/10 TRIED TO ENTER MY PORTAL. THEY HAD INCORRECT EMAIL ADDRESS AND ON 7 OCCASIONS JUST KEPT SENDING ME TO THE SAME ONLINE LINK. AN ALGORITHM... HOME START BUT WHAT IF NOT AT HOME? I AM A STROKE VICTIM ......SCARY!!!”

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Posted 4 years ago

“Service from girls on phone to breakdown operative blooming marvellous”

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Posted 4 years ago

“Quick response to issue. Helpful guy on phone”

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Posted 4 years ago

“The website was shocking. Kept crashing and declining payment. Couldn’t find a contact number so used the online chat. Waited forever to finally speak to someone. I was given a contact number to call and the guy I spoke too was amazing. He made it a very simple process and someone came out to recover my car within 90 minutes. Will definitely just call next time (now I have the contact number)”

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Posted 4 years ago

One Call Rescue is rated 4.7 based on 4,458 reviews