One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.66

4.7 Rating 4,522 Reviews

92 %

of reviewers recommend One Call Rescue

Company Reviews

Metrics

4.7

Based on 4,522 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service from CSS on the phone and Mike arrived with his trailer in under an hour. All extremely satisfactory... Thank you!”

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Posted 6 years ago

“The lovely gentleman that come to do my car was very polite and helped to get my car back on the road. I can’t thank him enough brilliant 5* service.”

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Posted 6 years ago

“I cannot fault the service I’ve had today. Very very polite from start to finish and my car is back on the road 🙏🏻🙏🏻🙏🏻🙏🏻 Great service 👍🏻👍🏻👍🏻👍🏻”

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Posted 6 years ago

“A very pleasant man was with us in 15 minutes and fixed things in less.”

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Posted 6 years ago

“CS5 was excellent and got breakdown out asap”

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Posted 6 years ago

“fast and professional response. thankyou!”

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Posted 6 years ago

“The customer representative was amazing after I put Petrol in a diesel car. The recovery guy was the in 10 Minutes. I couldn’t have asked for a better service than that A*”

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Posted 6 years ago

“Excellent, speedy service - all done in half the time I was told to expect. Driver was very polite and informative. Thank you very much!! 😄”

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Posted 6 years ago

“So easy to book a recovery”

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Posted 6 years ago

“Amazing experience. First time recovered and delivered home. I was made to feel very safe. Excellent driving skills to return my car down my narrow road and onto my drive. First class service.”

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Posted 6 years ago

“Initial contact very easy by phone and there was a very prompt response to my call. The mechanic was very helpful and knowledgeable - willing to talk to the garage I was planning to use if he couldn't solve the problem. This is the first time I have used One Call Rescue and I was very impressed.”

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Posted 6 years ago

“I wish I could give NO Stars. Having broken down in the middle of nowhere, we were told by the call handler that whilst the car could be towed to a garage, we had to make a booking at a garage before they would authorise a breakdown recovery. We were on our way to West Wales for a holiday, and were an easy 2 hrs from our destination (where we didn't know any garages), and 2 hrs from our home.( where we did know a garage) She also told us that there was no transport for us, our luggage and our two small dogs and told us to arrange 'a lift with someone'. Who for goodness sake? We were in the middle of the countryside! We waited for an hour and a half for the recovery man and when he arrived he was lovely and said he would take all of us but by then we had contacted my son who was meeting us in |West Wales and he drove for 2 hrs to get us. And then 2 hrs back to our holiday accommodation. Our car was taken to our home town garage some 2 hrs away. We had to hire a car for the rest of the holiday and to get us home again at the end of the week. Our holiday was marred by the frustration of not being helped satisfactorily, the offhand,unfeeling and unsympathetic manner of the call handler who couldn't have cared less. A very, very bad service which I will be seeking some recompense for. And I will never use this service again”

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Posted 6 years ago

“Excellent service thanks. Recovered really quickly and kept informed. Highly recommend.”

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Posted 6 years ago

“Excellent service. From initial call to car repair. Professional and courteous. Definitely recommend them to family and friends.”

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Posted 6 years ago

“Corey was so helpful when my car broke down and Martin the recovery driver was so polite and friendly I felt in good hands and safe.”

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Posted 6 years ago

“Very satisfied with the service. Very quick response and excellent service. Within half an hour the van driver was on site.”

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Posted 6 years ago

“Brilliant customer service, call answered immediately, chap was lovely, and put up with me crying! Someone coming now, to recover my car. .. That has been trashed by Thames Water lorry, while it was parked outside my house.... Amazing service... By CF9”

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Posted 6 years ago

“This is my first time breakdown I’m on my own but didn’t waiting for too long. Was very good service big thank you 😁”

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Posted 6 years ago

“Recovery was very quick to get to where I was ,and they towed my car to my mechanic in Watford. Very quick,efficient and very professional. Patrick”

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Posted 6 years ago

“Yes happy the was quick GN3”

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Posted 6 years ago

One Call Rescue is rated 4.7 based on 4,522 reviews