One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.65

4.7 Rating 4,038 Reviews

91 %

of reviewers recommend One Call Rescue

Company Reviews

Metrics

4.7

Based on 4,038 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Write Your review

Tell us how One Call Rescue made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service. Very stressful situation and you sorted with out any hassle thankyou”

Helpful Report

Posted 10 months ago

“I recently used One Call Rescue and was genuinely impressed with the service. They arrived incredibly quickly, far quicker than RAC ever has in my experience. The technician, Thomas, was absolutely brilliant. He was knowledgeable, informative, and really went the extra mile to help. He made me feel completely reassured throughout the whole process. Thomas is truly a credit to the company. I’d definitely recommend One Call Rescue to anyone needing reliable roadside assistance.”

Helpful Report

Posted 10 months ago

“I was very impressed with the gentleman who came out from tears recovery it was a quick response he was very thorough and had me back on the road in no time”

Helpful Report

Posted 10 months ago

“Responded to my situation. Sadly I was not asked, if I was alone Or felt safe in the location I broke down. As a lone female on a dark winter evening; this was concerning for me, compounded by a confirmed wait of nearly two hours. No advice was offered to aid my personal safety.”

Helpful Report

Posted 10 months ago

“Nice guy put me at ease”

Helpful Report

Posted 10 months ago

“Excellent service from you guys well”

Helpful Report

Posted 10 months ago

“Car was jump started twice, within a minute of fitter driving off engine stopped and would not start. I believe that the fitter should have checked the amps and that the alternate wasn't stuck. Car still not running.”

Helpful Report

Posted 10 months ago

“Quick response and very helpful”

Helpful Report

Posted 10 months ago

“I didn't need them in the end my husband sorted it but still got charged £20 that I was not aware of when taking the policy”

Helpful Report

Posted 10 months ago

“Dean the recovery guy in Norwich was brilliant, very friendly and helpful, arrived fairly quickly and got my car to the garage very efficiently. I would give him 5 stars. HOWEVER the One Call breakdown reporting process is really poor. I had to make 3 separate calls! First one they took my details (everything, name, address, date of birth, car make and model, location, problem) but then they asked me to click on a link they would send me in a text, so they could get my exact location. But the text link took me to the portal, which asked me to log onto the portal, including asking for my password. I am a 62 year old woman, I'm standing on the side of a busy road, blocking traffic and feeling stressed with a poor phone signal. I don't appreciate being asked to log on! Second call they took all my details AGAIN. They asked a few more questions about my location this time, and which garage I wanted to be towed to. Then they said I had to inform the garage and call them back BEFORE they would send a pick up. So I called the garage and then had to make my THIRD CALL to ONE CALL. The irony was lost on me at the time, because by this time I'm frozen and tearful and the guy who's asking me for all my details AGAIN keeps saying he can't hear me because of the traffic and poor signal. The company should change their name to THREE CALS. I would give them 2 stars (the guys on the phone were polite but not really helpful in giving me the run around).”

Helpful Report

Posted 10 months ago

“The breakdown was easy to report. The response was almost immediately and the recovery man was here in less than 20 minutes. He was polite and most helpful and knowledgeable .”

Helpful Report

Posted 10 months ago

“A little bit later than I was told on the tracking ETA but a very nice recovery guy who made it look so easy”

Helpful Report

Posted 10 months ago

“Came as soon as they could. Really friendly and helpful. Problem resolved on the spot quickly”

Helpful Report

Posted 10 months ago

“Very happy service. Driver was amazing”

Helpful Report

Posted 10 months ago

“Thank you for your assistance. It was a relief when you took over”

Helpful Report

Posted 10 months ago

“Well the recovery guy was very quick and had my van at the mechanic in Penzance in no time Just fantastic tbh”

Helpful Report

Posted 10 months ago

“Turned up on time. Very polite and so reassuring. Diagnosed the problem instantly and told me what to do. Can’t fault him.”

Helpful Report

Posted 10 months ago

“Excellent service, ftom booking on line, good communication throughout and kept up to date. Call out engineer was very informative and friendly too.”

Helpful Report

Posted 10 months ago

“Fantastic service. About half an hour after my call, the mechanic arrived. A really nice man who freed the brake drum quickly and advised me what to do . Exemplary.”

Helpful Report

Posted 10 months ago

“I was very surprised how quickly they responded and the man was very polite and helpful, thankyou to everyone who helped me”

Helpful Report

Posted 10 months ago

One Call Rescue is rated 4.7 based on 4,038 reviews