One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.64

4.6 Rating 3,544 Reviews

91 %

of reviewers recommend One Call Rescue

Company Reviews

Metrics

4.6

Based on 3,544 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Initial contact made with a phone call which initiated a text message being received which then required a Web based series of questions. A call was then received and only at that point was the recovery service dispatched. This all took 25 minutes. It all worked with no problem but rather long winded. Cannot fault GRS recovery who transported us home.”

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Posted 4 years ago

“Excellent service the lady who took my call regarding my breakdown was very efficient and recovery Chap Brilliant and so reassuring .”

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Posted 4 years ago

“Excellent service at a very stressful time, caring and understanding 👍”

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Posted 4 years ago

“broke down not far from home in a supermarket, car was looked at very quickly and being repaired the next day so very pleased.”

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Posted 5 years ago

“I broke down at North bound M5 service station, the service I had was brilliant and the recovery man Jack who works for Auto Support Strensham was an absolut brilliant laugh 👌👍”

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Posted 5 years ago

“I would have given 4.5 if that was an option, the rescue vehicle was later than the expected time, however this was due to traffic driven by road works elsewhere, which I was aware of. The driver was friendly and helpful.”

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Posted 5 years ago

“After having a blowout on the M42 I contacted Onecall rescue. The call handler said that he would send me a text message with a link that I needed to complete the information and someone would ring me back. I completed the information only for it to say that they were unable to process my request and I had to ring. I called back only to be told that I would have to contact a local garage to source a tyre before they could send help. I was on the M42, miles away from home and didn't know the local area. The call handler told me to google it, when I told him that this was ridiculous and potentially in danger at the side of the busy M42. His response was that if I was in danger I should call the Police and that I wouldn't ring a taxi not knowing where I was. The police were more helpful and helped me find a garage and I was eventually recovered and taken to a local garage. The garage was unable to replace my tyre as the blowout had split my wheel. I rang Onecall to arrange to be recovered and taken back home, only to be told that I had already had one call out that day and they couldn't send someone out for the same problem. My policy states unlimited call out and I was left stranded, unable to drive my car. I am not impressed with the service and I will be making a complaint.”

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Posted 5 years ago

“Very quick service just waiting for the repair, very impressed by kindness shown”

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Posted 5 years ago

“Smart efficient polite and courteous. Well done.”

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Posted 5 years ago

“Excellent service and very, very quick. Recovery man was fantastic. Highly recommended! Thank you.”

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Posted 5 years ago

“I have problems with the battery not getting enough mileage to charge it and I have had to call for help. On each occasion the service has been prompt and effective. On Saturday the man who helped gave me some excellent tips. One I have already implemented is to add premium diesel from time to time to improve cleanliness and performance of the engine. Thanks folks!”

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Posted 5 years ago

“First class service when my car had engine fault on M18 they kept me informed right through the recovery which was handled very quickly by ref:sw6 and was off the motorway within half an hour”

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Posted 5 years ago

“Quick assistance, friendly knowledgeable recovery agent who fixed the problem there and then!”

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Posted 5 years ago

“Called breakdown (username BP2) was the a operator who was very reassuring & asked if safe etc... Advised regarding the timeframe for the recovery service - text message to update following the call (2 mins). Offered to call anyone. Very comprehensive.”

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Posted 5 years ago

“Great professional service from start to finish, Thank you all for coming to our rescue!”

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Posted 5 years ago

“Car recovered and then taken to my garage all within 90 minutes, One Call were very professional and efficient as well as friendly and sympathetic. Thank you.”

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Posted 5 years ago

“Efficient and friendly”

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Posted 5 years ago

“Very helpful advisor when I phoned for rescue. Quickly sorted the responce for me in a very calm manner. Only waited 40 minutes for recovery. Recovery driver was very good and very professional. Highly recommend.”

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Posted 5 years ago

“Very friendly and helpful service from both the customer service and the breakdown”

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Posted 5 years ago

“Brad (BP2) was very helpful.”

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Posted 5 years ago

One Call Rescue is rated 4.6 based on 3,544 reviews