One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.66

4.7 Rating 4,211 Reviews

92 %

of reviewers recommend One Call Rescue

Company Reviews

Metrics

4.7

Based on 4,211 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Write Your review

Tell us how One Call Rescue made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Picked up quickly. Young man was very kind and efficient. Had to get home with my dog but was picked up end of my street plus dropped off. It was dark by then so very grateful.”

Helpful Report

Posted 2 years ago

“Fantastic service in our hour of need”

Helpful Report

Posted 2 years ago

“REF TF3 Service was excellent was here within hour was very polite and explained everything to me”

Helpful Report

Posted 2 years ago

“TF3 was brilliant, arrived speedily and got my car working in lightning speed. He also was able to offer my dad some advice. Thank you 😀”

Helpful Report

Posted 2 years ago

“Great service from the agent I spoke to TF3. Very happy with the service I received and with the recovery of my vehicle”

Helpful Report

Posted 2 years ago

“Very prompt service, helpful, and polite.”

Helpful Report

Posted 2 years ago

“Easy to obtain recovery once you got an idea of the app. on line . kept in touch, giving us updates of anticipated arrival time. Breakdown truck took us to nominated garage. Driver was very helpful.”

Helpful Report

Posted 2 years ago

“Excellent support and help. Everything was so easy and the transition from breaking down to the garage was seamless. The breakdown arrived in less than an hour! Amazing service, thank you so much.”

Helpful Report

Posted 2 years ago

“When this guy turned up (username LP5) late he sat in my vehicle told me there was no fuel in it. I told him there was lots of fuel in the vehicle. He told me there wasn’t and from that moment on he took me for an idiot. I am a 41 year old man with a family and my own business and this vehicle is my work vehicle. After spending an hour turning my engine over killing my battery and starter motor he suggested taking me to the garage to get more fuel. I locked my van and said let’s go and he said no rush I am having a cigarette!! I am self employed and need to get back to work!. Once we got to the garage I had to buy my own fuel can and I had to wait outside while he brought a Costa Coffee and a chocolate twist! We then get back to my vehicle where we put the fuel in and he continues to just turn my engine over I could have done this myself. He then rings his friend for advice and spends 15 mins on the phone! After 3 hours of turning my engine over I told him he will blow my starter motor up! He told me that won’t happen and continued to turn my engine over. In the end he said he was clocking off from work and I had to ask him if he could at least tow me to the nearest garage. He towed me to the garage and left, the garage plugged my van into their computer and in 30 seconds told me that my crank sensor had gone! There was half a tank of fuel in my vehicle like I told this guy when he turned up. So this guy turned up failed to plug my van in wrongly diagnosed my vehicle and took me for an idiot. He also blew up my starter motor which cost me £125 and he flattened my battery. The garage also told me he could of done more damage as he was constantly turning my engine over for 3 hours solid. He owes me £125 for a new starter motor and a days money I lost at work as he could if towed me to the garage earlier and I could of got another vehicle to go to work. Even though I have paid for breakdown cover with my insurance company I do not trust them if the will send me guys like that and I have had to join the AA to have professional breakdown cover not someone buying costas and breaking my vehicle.”

Helpful Report

Posted 2 years ago

“Parker Fry arrived and tested my car battery. He got it started. I was told to go to Halfords and get a battery test printout. That showed my battery was dead. Halfords fitted a new battery. Parker Fry was very helpful, polite and professional.”

Helpful Report

Posted 2 years ago

“I was very happy with the helpful service I received with the call centre to report my problem and with the breakdown driver as well.”

Helpful Report

Posted 2 years ago

“Excellent fast service and polite staff who were professional and friendly”

Helpful Report

Posted 2 years ago

“Friendly prompt knowledgable service 😊”

Helpful Report

Posted 2 years ago

“Service was 1st class. IAM extremely grateful to you. All the very best. Andrew Simpson”

Helpful Report

Posted 2 years ago

“Very efficient service turned up when they said also you can monitor were they are on your phone ( only point is they used a lift and tow vehicle, would rather they used a flat back vehicle on a 55 year old car)”

Helpful Report

Posted 2 years ago

“There were several problems with the rescue last night. I need to speak to one call and get all this resolved. The main bugbear is that they expect things to go smoothly with online assistance. In an emergency this is rarely the case. Telephone assistance is far more reliable and psychologically preferable when under this type of stress.”

Helpful Report

Posted 2 years ago

“Fast recovery excellent service”

Helpful Report

Posted 2 years ago

“Really quick service to get me on my way quickly and so easy to book the recovery! Thanks!”

Helpful Report

Posted 2 years ago

“They got me home. Good job thanks.”

Helpful Report

Posted 2 years ago

“The relay pick up came quickly very efficient and quick getting our van on board and he was lovely very pleased”

Helpful Report

Posted 2 years ago

One Call Rescue is rated 4.7 based on 4,211 reviews