One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.66

4.7 Rating 4,348 Reviews

92 %

of reviewers recommend One Call Rescue

Company Reviews

Metrics

4.7

Based on 4,348 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

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“I used the One call portal and found it quite easy to use. SOS breakdown service were brilliant. Really the best service in a stressful situation. Got me loaded up and home which wasn't easy and linkage on rear shocker had gone. Really appreciate the guy from Derby for his help.”

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Posted 3 years ago

“Quick to answer initial phone call. BUT I struggled with the text as I have arthritis in my hands so tapping a message is not easy. Gave up after 3 attempts and phoned again. The lady who answered was very helpful and took the needed info on the phone. Much easier for me. The rescue driver arrived at the given time, very polite and efficient.”

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Posted 3 years ago

“It’s very bad, unfortunately he didn’t diagnosed the problem properly. I had to call AA again and checked and they found that Bottom Pully has been broken. It’s unbelievable that the person checked didn’t do anything he just jump started the vehicle and left.”

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Posted 3 years ago

“Brilliant quick service from a friendly engineer”

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Posted 3 years ago

“Absolutely brilliant. On time and very professional. Had to be a recovery for a classic MG, loaded with great care and precision, then got me and vehicle home. A hot day too thank you so much”

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Posted 3 years ago

“I was very impressed with the service I received today. The two who answered the phone were helpful and didn’t forget to ask about passengers and pets in the car. The mechanic who came to rescue me was very friendly and helpful.”

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Posted 3 years ago

“It is always a stressful time when you breakdown anywhere but the two people I spoke to put my mid at ease and dealt with my situation very well. I have nothing but praise for them especially the second lady I spoke to.She explained every step”

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Posted 3 years ago

“Extremely impressed with the service. Mechanic turned up earlier than expected and had me on the road quickly. Friendly and helpful”

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Posted 3 years ago

“Very good and most helpful”

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Posted 3 years ago

“Simply Outstanding! 43 mins from first contact to truck arriving--my experience with other organisations has always been to wait much longer. One Call's local agent, P H Recovery, were incredibly friendly, helpful and had great communications. I would not hesitate to renew with One Call just on the strength of this good experience. They turned a worrying experience in to period of calm and confidence. Thank You”

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Posted 3 years ago

“Excellent service from start to finish lady who took my call extremely kind and helpful as was the man that came out to me amazing Thank you”

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Posted 3 years ago

“Staff very helpful and reassuring. Breakdown engineer very quick to respond, phoned to say what time he would attend, problem fixed very quickly”

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Posted 3 years ago

“The support of Leanne yesterday was exceptional. I'm 66 and was driving alone from Scotland when I broke down on the A1M southbound between j 40/41. I felt vulnerable and stressed and Leanne was cal. and supportive as was Jake who collected me. The A1 was the busiest I've ever seen it and the traffic was all but stationary so it all took time but the telephone support was excellent...”

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Posted 3 years ago

“Broke down on the M5 at 17.00 phoned numerous people but not much joy eventually got in touch with one call and they said they would send someone out to us but not till estimated time of 20.37 this was now 18.15, so had a wait ahead of us The recovery lorry turned up an hour early 19.37 was so grateful to see him( very scary braking down on a very busy motorway) He took no time hooking the car onto the truck and we were home by 20 .20. A lovely guy even looked at the car and told us the fault, great service.”

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Posted 3 years ago

“Really good service the man was on time he was polite and well mannered”

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Posted 3 years ago

“Terrible service from start to finish, they we difficult to contact and by the time i got a call to ask if i still needed recovery (3 hrs later) i had arranged and paid for a local recovery, ill be looking to cancel this "service"”

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Posted 3 years ago

“One call breakdown contacted me quickly and in a friendly manner. He arranged for my breakdown service and I received a call from breakdown driver with five minutes verify my address and informing me his time of arrival. I delighted with the service both guys gave today and am pleased to give 5 stars for the quality of customer service”

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Posted 3 years ago

“Tony was very efficient friendly and knowledgable, I felt safe and he got me to my destination safely.”

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Posted 3 years ago

“Broke down through a snapped chain. Recovery boys made it to me in less than 2 hours. Didn't get the chaps name but he was great. Happy I insured with recovery.”

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Posted 3 years ago

“What a great service you provided for me from start to finish .Very professional job done by Elite recovery.What a team ,I would say if you are looking for a breakdown service I would certainly recommend them .”

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Posted 3 years ago

One Call Rescue is rated 4.7 based on 4,348 reviews