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OMG Hotels Reviews

3.9 Rating 196 Reviews
74 %
of reviewers recommend OMG Hotels
Company Reviews Product Reviews
2
 Metrics Info
3.9
Based on 196 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
On-time Delivery
Greater than 46%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Read OMG Hotels Reviews

About OMG Hotels :

OMGhotels.com allow you to search and book your perfect trip with peace of mind from our entire selection of experiences and over 240,000 hotels worldwide.

Visit Website

Phone:

01525 837100

Email:

concierge.team@omghotels.com

Location:

Barnside3-5 Church StreetAmpthillBedfordshireMK45 2PJ
Ampthill, Bedfordshire
MK45 2PJ

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Anonymous
Anonymous  // 01/01/2019
Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Nita
Verified Reviewer
“TERRIBLE UNRELIABLE ORGANISATION, AVOID My daughter bought me a "4 Overnight Stay & Theatre Package for Two" as a gift for a special birthday at a value of £279. In September 2023 I upgraded this at an additional cost of £99 to secure guaranteed stall seating at the theatre of my choice and a more conveniently located hotel to the ones being offered and made a booking for 16/17 February. I waited for my tickets to arrive "no later than 48 hours before the event, do not contact us if your tickets have not arrived before 48 hours". By 14 Feb I had not received the vouchers for the hotel nor the tickets for the theatre so I started chasing by email, website chat and phone (can't speak to anyone "this is an online company so we don't offer telephone support") but received no response so I started to think we had been scammed. At midday on 15 Feb (less than 24 hours from when we were due to leave home for our "treat" for which we were packed and ready to go, I received an email stating that due to an error the theatre had never been booked and was not available. They offered a different show, or re-booking at future date, or a refund for the theatre ticket but not the hotel. I was so disappointed and requested a refund for the entire cost as we did not wish to have the hotel stay without the theatre but they refused to do so. I had lost all faith in this company and did not wish to make any future booking or have anything further to do with them, but they are refusing to refund my almost £400 and have now stopped responding to my emails completely. They do not seem to have a proper Complaints Procedure or governing body to whom I can complain and I have no idea how I am going to get my money back. I am 72 years old and this has caused me a lot of stress and anxiety instead of providing me with an enjoyable birthday treat. Do not waste your money with this company, they are unhelpful and unsympathetic.”
Helpful Report
Anonymous
Verified Reviewer
“AVOID! THEY CANCEL AND KEEP YOUR MONEY! We booked a theatre break with OMGHotels for my birthday. A few days before my husband rang the hotel, to be informed that the company had cancelled the booking. We then tried to contact OMG, we got a response to say a technical fault had caused this, and offered two ‘solutions’. We responded promptly and since then (about two weeks ago) we’ve heard nothing. We keep chasing, and nothing. We have paid to upgrade to take our child with us - over £200. NO REFUND. Keep chasing and no contact at all. I tried to contact the ops manager on LinkedIn - he blocked me. So my birthday weekend was ruined, they’ve kept the cash and they won’t make contact. Please don’t use them, their business is terribly run.”
Helpful Report
Chris
Verified Reviewer
“Quite possibly the worst company I’ve ever dealt with, offered to put my refund request through, to which I agreed. 3 weeks later and endless amounts of emails asking for an update, no update in 3 weeks let alone a refund, £189 down courtesy of OMG hotels!”
Helpful Report
Lewis Foggin
Verified Reviewer
“I had been gifted an overnight hotel stay and theatre tickets experience for my 30th birthday, which I was very excited to use. We booked through the website as instructed and selected our preferred show, but were told this was now unavailable and we’d have to choose another from a revised list. We were given zero choice re which hotel we could stay at, and the hotel assigned to us was really tired and run down - it was also nowhere near the theatre. When I asked if we could have an alternative hotel, the response was along the lines of “you’ve booked peak time, this is your only option”. Then 24 hours before the show, we received our tickets. The seats were practically in the back row of the Gods and we may as well have been on the street outside; again we were not given any choice or notice re where our seats would be and when I emailed to have this changed, the response was essentially “sorry, nothing we can do, non refundable, tough luck” and my subsequent complaints and request for a full refund were totally ignored. In summary, my 30th birthday experience turned out to be a complete and utter disappointment. Will actively discourage anybody from using this company - their money is best spent anywhere else.”
Helpful Report
Karl Green
Verified Reviewer
“I booked the 2 night London stay with Lion King tickets in May for my partners birthday, 1 day before (August 6th) were due to leave on the train i recieved an email stating I’m writing with some unfortunate news that there was a mix up with your tickets and we didn't have them" I spent the whole night before we were due to leave searching for a Hotel and Lion King theatre tickets when we should have been relaxing. The only thing i was offered was to watch another show which was no good as we specifically wanted to see the Lion King. The option to go at a later date was useless as the train tickets were already purchased. All in all it cost me around £200 more than it should have just to go see the show due to booking everything 10 hours before we were due to leave. The whole ordeal was a nightmare and in return i was offered a £40 voucher as way of apology to use with them....... Needless to say i won't be using the voucher. I'd give zero stars if it was available.”
Helpful Report
Anonymous
Verified Reviewer
“Took our money now we cannot contact you. Anyone reading this please do not waste your money.”
Helpful Report
J Gardiner
Verified Reviewer
“I would give zero stars if I could. I bought a Theatre and Dining Experience for Two via Amazon as a birthday present for my wife. Whenever I tried to book the tickets on the website it didn't work and was impossible to complete. Then every email I sent was ignored or blocked, and they never answered the phone. Amazon have tried to contact them with no success. We have concluded that this is probably a scam. Avoid.”
Helpful Report
Anonymous
Verified Reviewer
“Lack of contact to book, no responses received dispute numerous attempts vouchers now expired and I’m out of pocket for a special birthday gift”
Helpful Report
Anonymous
Verified Reviewer
“People are getting responses from OMGHotels? I have not got one ounce of a response after I've given them my pin number for my voucher. This was 5 months ago! Please read the 1 star reviews, they seem legit. This company only gets 1 or 5 stars from people. Their reviews don't add up, and I wish I looked them up before I bought anything from them.”
Helpful Report
Anonymous
Verified Reviewer
“1 star is too much! Don’t use this company. Had a voucher, entered what we wanted as asked but this was totally ignored. All value of the theatre and hotel combo was spent on the hotel, which was in a bad location (1 hours commute to theatre) but to top it off, the seats in the theatre had a VERY limited view so you may as well have watched it behind a screen and just listened for 2 hours! Ended up purchasing better seats outside and binned their tickets.”
Helpful Report
Anonymous
Verified Reviewer
“I bought an experience via Amazon but all attempts to book the experience, have been completely ignored. I followed the instructions to book via the OMGhotel website and waited 10 days as instructed. NOTHING! I have contacted them through various email addresses, and website live chat (which is never live) but never receive a reply. There is no phone number available. I have even tried via Amazon itself but they are no longer on the platform - says a lot I think. I'm left with no experience, a now out-of-date voucher, and £300 out of pocket. I feel totally conned”
Helpful Report
Claire Morgans
Verified Reviewer
“I bought a voucher for a London show. I have been trying to contact OMG hotels ever since with no reply. I have used their online booking, telephone, email, Facebook accounts multiple times over a year to no avail. Honestly I believe this company are scammers DO NOT USE!”
Helpful Report
Smarti
Verified Reviewer
“As previous reviews with 1 star, despite saying they would honour the vouchers that my children bought for a xmas present, pre covid....absolutely no response, following numerous e-mails. This company really needs to be exposed for the most appauling customer service i have ever had the misfortune of encountering. However, pursuing through other avenues!”
Helpful Report
Sally Matthews
Verified Reviewer
“Appalling service. I have lost over £200. I bought vouchers from Wowcher for an overnight stay in London and tickets for Mary Poppins in November 2021. I redeemed the vouchers and wanted to book a night in June 2022. Because the tickets had not been released, I was told to contact them in the new year. I have tried to contact OMG Hotels numerous times but have had no communication. I have asked Wowcher for a refund but they refuse because the vouchers have been redeemed. I am now going to pay pal to intervene. Someone called Frannie has responded to Wowcher and said that i have a booking. If i have a booking no one has told me so I don't know when or where this is. I think Frannie is saying this to Wowcher just to get them off her back. I fear that i will lose this money. It is complete theft and if i thought the police would do anything I would report it to them. I shall go to Trading Standard but fear they will do nothing. Do not ever buy anything from Wowcher or ever have any dealings with OMG Hotels. Their name says it all. Oh My God!!!”
Helpful Report
Anonymous
Verified Reviewer
“Absolutely awful customer service I have tried booking with a voucher purchased via buyagift.com. I have received no confirmation! Over the course of the last month I have tried contacting OMG hotels via 2 different email addresses, phone, Facebook messenger and chat via their website and have received no response. I wouldn’t EVER use this company again and I will definitely be advising all my family and friends and anyone else to avoid this company at all costs.”
Helpful Report
Steve
Verified Reviewer
“Its a shame tbh that you have to even give them 1 star. Bought 2 tickets for theatre as christmas pressie for mrs and her mum and as everyone else says they dont work. Amazon not interested in helping but quick enough to take money on behalf of them. No answer at all either email or phone discusting rip off way to run a business and rip off the theatres and give them bad names aswell”
Helpful Report
Karen Jeffs
Verified Reviewer
“Still no refund for cancelled show. No response to emails and wowcher not helping either. Avoid at all costs. FAKE FAKE FAKE. This business needs to be closed down when you look at all the genuine bad reviews”
Helpful Report
Anonymous
Verified Reviewer
“Keep emailing them they do not reply awful swrvice”
Helpful Report
Anonymous
Verified Reviewer
“My sister and I have consistently emailed this company and never received a reply, despite the promises on the website. If there was a zero rating I would give it”
Helpful Report
Natalie
Verified Reviewer
“They fail to answer emails and are basically thief’s. My dad bought his 6 children 2 tickets each as we were all going to be in the same country at the same time. Then covid hit, they assured us we could rebook and 24 months. However been trying to rebook for the past 6 months and they do not answer emails (phone tells you to email) they are the worse company I have dealt with and would give them minus stars if I could”
Helpful Report
OMG Hotels is rated 3.9 based on 196 reviews
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