Name: OMGhotels.com
Rating: 4.33

Merchant Metrics


Shipping & Delivery
delivery methods	Postal Service
on-time delivery	Greater than 94%
Customer Service
communication channels	Email, Telephone, Live Chat
queries resolved in	Under an hour

About OMGhotels.com :

OMGhotels.com allow you to search and book your perfect trip with peace of mind from our entire selection of experiences and over 240,000 hotels worldwide.

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Phone:

01525 837100

Email:

concierge.team@omghotels.com

Location:

Barnside3-5 Church StreetAmpthillBedfordshireMK45 2PJ

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“I dont believe this company is legitimate you can never get anyone on the phone leave a message and no one calls you back no email response”

Helpful Report

“Booked and paid for a hotel break, since paying I have heard nothing, I have sent several emails and called numerous times but no response. Bad service avoid using this company”

Helpful Report

“Amazing quick, fast and reliable.. received great customer service from FRANNIE JENKINS who helped me understand my voucher and assisted me brilliantly with my booking.”

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“Great choice of gifts to pick from with quite a long available date and at a good price. Easy to use website and quick delivery.”

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“I am unable to redeem my voucher with you for the booking paid for in full to New York on 1st December to see Jersey Boys Theatre booking - 2 adults, several emails and telephone calls later. I have heard nothing from you.”

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“Had a fantastic weekend for my friends birthday. Everything was so accessible to the hotel all within walking distance. Shops, restaurants, the Emmerdale studio experience and the coach station. We had a great time at the Emmerdale experience, we saw loads and the tour guide was really good and funny. I would recommend this to any avid Emmerdale fans, well worth the money.”

Helpful Report

“I've never heard of OMG Hotels before making my online booking. I booked a short break to London to see Tina. The deal included the hotel and breakfast and Tina tickets for two. I booked my break just two days before the show and received my confirmation straight away. I think the deal was pretty cheap actually compared to the usual prices of both, hotel and ticket. I would book through OMG Hotels again. Also a lovely agent called Shazia helped me to add dining to my stay at a discounted price. I'm very happy with the service.”

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“This is the third trip I've booked using these guys, worth every penny each time. Fantastic service and really helpful staff members especially Freya, she helped arrange the last minute dining that we added to our theatre break. Seats were great and show was top notch.”

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“i purchased a voucher through Wowcher and no where was i told i would have to input three seperate dates on the booking form, the form wouldnt go through with just one date in or the same date in the three boxes. i then got an e-mail back to say i had got my third choice of date, which i didnt want or couldnt do. i tried contacting omg before i filled the booking form in but you are unable to get through to this company on the phone and i sent five seperate e-mails to ask them to consider changing my dates to the one i wanted and received no response from any of my e-mails even though omg were advertising a similar deal on their own website in the same city with availabilty for my preferred choice of date. i then contacted wowcher to see if they could help me and all i got told was omg were unable to amend or cancel my booking once the booking had been made........stay clear of this company, customer service is non existent and i will NEVER use them again!!!!!”

3 Helpful Report

“Bought a voucher through Living Social to book a one night stay in hotel with 3 course meal at Jamie Olivers restaurant. Not cheap at £150 for two people. The restaurant has gone into liquidation but no contact from OMGhotels. When i contacted them, they refuse to refund me as i'd booked the hotel.......of course i had, because the voucher would run out. i am now having to take the hotel booking, which incidentally was for my birthday, and will have to accept whichever restaurant they decide to offer me. Really unfair, as i only bought the voucher because of the meal.”

Helpful Report

“Just had a lovely stay in Paris for 3 days, really enjoyed our trip. Thanks for the great service and helping me plan my extra attractions. I will be recommending to my friends and work colleagues”

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“If I could give this company a zero star rated review I would. To cut a long story short, exceptional circumstances that no one could have predicted, meant we were unable to attend a Harry Potter Studios Tour we'd paid for. The Warner Bros Studios Tour company, as a gesture of goodwill, sent a refund to OMGHotels.com for payment to us. This was in June and the refund is still outstanding. Emails to OMGHotels MD haven't been answered and their customer service team just keep sending us around in circles. I will never entertain using them again.”

1 Helpful Report

“Looking forward to my trip to London and tickets for The Mousetrap. Had to email OMG customer services as had a question about numbers I could request rooms and tickets for. Was dealt with efficiently and professionally by Frannie, great ambassador for your business Very impressed”

Helpful Report

“Very pleased with my tickets for Tina 2 rows from the front. Brilliant service form a lovely lady who handled my booking. This was a last minute booking and I'm so thrilled that we managed to go. I will be booking again towards Christmas time. 5 stars for service and 5 stars for our theatre seats. The hotel was stunning and the breakfast was great as well which is somthingI often have problems with as I'm Vegan. Thanks again”

Helpful Report

“I booked a OMG hotel and theatre package via Travelzoo for two nights in London 11/12 Aug for my mother and myself at a cost of £389. What I didn’t do was review each of the 4-star hotels that were listed on the OMG site. When the reservation came through it was at the Good Hotel in London E16 (a 35 minute train journey from the Theatre!). This wasn’t the major problem, the fact that The Good Hotel is a floating hotel was a major issue as my 80 year old Mum has a morbid fear of water. So I emailed the booking manager immediately on 6th August who confirmed the reservation as her email stated “please contact me if I can help”. I asked for the reservation to be moved to another hotel that wouldn’t cause my Mum such anxiety. I also called the customer service line, which puts you into a never-ending loop of choices which means you don’t have the opportunity to speak to anyone in person By 11th August I still had not received a reply, so I booked an alternative hotel as there was absolutely no way my Mum could stay in a hotel room floating on water. I also sent another email requesting a response. At the time of writing I have not received a reply to either email that was sent to Frannie Jenkins, Booking Manager. This was my first experience of using OMG hotels and Travelzoo for that matter - I won’t be using either again and will be sharing this review with Travelzoo as well. Appalling lack of customer service!!”

Helpful Report

“a minute ago Terrible experience. I purchased expensive tickets to see a westend show only to be advised 2 days before the show date that there wasn't any availability and I'd have to choose an alternative day. I wasn't able to talk to anyone in customer service as they never seem to pick up their telephone. I had also arranged parking and a restaurant reservation and had a very disappointed 8 year old. I would never use this company again.”

Helpful Report

“Our family booked a Wowcher for our 60th Wedding Anniversary which included 1 nights accommodation in a London Hotel with OMG Hotels and a 24 hour hop on hop off River Thames Cruise. Our complaint was initially with OMG Hotels who took over the organisation but when OMG Hotels did not respond to emails, telephone calls or a written letter we then tried to take it up with Wowcher. No joy there, they told us it was company policy not to deal with us the recipients, they could only deal with our family who had purchased same voucher. we explained this was too difficult and embarrassing. So Wowcher denied us help. Briefly we chose a Hotel within a short distance of a Pier to facilitate our travel. However we were accommodated in a Hotel in OLympia 4.9 miles from the nearest Pier, the Hotel we chose (which did have availability) was `1 or 2 minutes walk from a Pier. We received our communication from OMG Hotels stating that we would received our vouchers 48 hours before our booking, we did not receive these and tried countless telephone calls and emails to let them know but no reply. On the morning of our journey at 09.25 we received an email via my phone with vouchers and we were already at the Coach stop awaiting our 09.40 Coach. A disaster. Hotel were able to print off voucher from my email but a different story when we reached the Pier Kiosk. Eventually we were allowed to board Cruise Boat. Very stressful. As a company Wowcher have a duty of care to their clients but they dismissed my honest and justified complaint and hidden behind "Company Policy". When we made our complaint to Wowcher they did contact OMG Hotels and we did receive a letter from them but this was full of inaccuracies. Be very careful when dealing with these companies especially if you plan to "gift them". Our experience was stressful and frustrating caused by the thoughtfulness of OMG.”

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“Quick and easy service with immediate response. Very friendly and helpful service. Thank you.”

Helpful Report

“Was looking for somewhere to go with my friend as it's our first time away together and Frannie really helped me find the most suitable trip. Communication was easy and efficient, I was sent all the information required, fast and easy payment links, everything I needed in such a short time. I am very please with my experience and will be definitely using this service again and would recommend to anybody. Can not wait for my Weekend away down London, as I now know everything is booked at a discounted price! Thank you!”

Helpful Report

“My 3rd time now booking a theatre and hotel package, great service throughout and fantastic seating. Really Happy Customer”

Helpful Report

OMGhotels.com is rated 4.33 based on 121 reviews

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