OMG Hotels Reviews

4.1 Rating 175 Reviews
77 %
of reviewers recommend OMG Hotels
Based on 175 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
Greater than 94%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read OMG Hotels  Reviews

About OMG Hotels : allow you to search and book your perfect trip with peace of mind from our entire selection of experiences and over 240,000 hotels worldwide.

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01525 837100



Barnside3-5 Church StreetAmpthillBedfordshireMK45 2PJ

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Anonymous  // 01/01/2019
As previous reviews with 1 star, despite saying they would honour the vouchers that my children bought for a xmas present, pre covid....absolutely no response, following numerous e-mails. This company really needs to be exposed for the most appauling customer service i have ever had the misfortune of encountering. However, pursuing through other avenues!
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Really happy with the quick service with my booking from Sharon today.
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Appalling service. I have lost over £200. I bought vouchers from Wowcher for an overnight stay in London and tickets for Mary Poppins in November 2021. I redeemed the vouchers and wanted to book a night in June 2022. Because the tickets had not been released, I was told to contact them in the new year. I have tried to contact OMG Hotels numerous times but have had no communication. I have asked Wowcher for a refund but they refuse because the vouchers have been redeemed. I am now going to pay pal to intervene. Someone called Frannie has responded to Wowcher and said that i have a booking. If i have a booking no one has told me so I don't know when or where this is. I think Frannie is saying this to Wowcher just to get them off her back. I fear that i will lose this money. It is complete theft and if i thought the police would do anything I would report it to them. I shall go to Trading Standard but fear they will do nothing. Do not ever buy anything from Wowcher or ever have any dealings with OMG Hotels. Their name says it all. Oh My God!!!
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Really simple service submitted my dates and then had a booking confirmation 2 days later with all the information. Looking forward to my break.
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Absolutely awful customer service I have tried booking with a voucher purchased via I have received no confirmation! Over the course of the last month I have tried contacting OMG hotels via 2 different email addresses, phone, Facebook messenger and chat via their website and have received no response. I wouldn’t EVER use this company again and I will definitely be advising all my family and friends and anyone else to avoid this company at all costs.
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Its a shame tbh that you have to even give them 1 star. Bought 2 tickets for theatre as christmas pressie for mrs and her mum and as everyone else says they dont work. Amazon not interested in helping but quick enough to take money on behalf of them. No answer at all either email or phone discusting rip off way to run a business and rip off the theatres and give them bad names aswell
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Still no refund for cancelled show. No response to emails and wowcher not helping either. Avoid at all costs. FAKE FAKE FAKE. This business needs to be closed down when you look at all the genuine bad reviews
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Keep emailing them they do not reply awful swrvice
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My sister and I have consistently emailed this company and never received a reply, despite the promises on the website. If there was a zero rating I would give it
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They fail to answer emails and are basically thief’s. My dad bought his 6 children 2 tickets each as we were all going to be in the same country at the same time. Then covid hit, they assured us we could rebook and 24 months. However been trying to rebook for the past 6 months and they do not answer emails (phone tells you to email) they are the worse company I have dealt with and would give them minus stars if I could
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Tried for 5 months to rebook a trip delayed by Covid. Despite me and Wowcher emailing the company several times to resolve the issue they never responded. Eventually Wowcher agreed to issue me with a credit otherwise I would be taking OMG to the small claims court.
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I purchased a theatre and hotel stay 3 months ago. Got no dates accepted and even went to trading standards as got nothing for the money I paid. Not able to contact anyone and how dare they take my money and I am not able to get it back. Its theft and has no consequences. Shame that they are operating as a hotel with getting away with day light robbery.
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Rip off company who take your money and then don’t follow through with the booking ! Avoid at all costs - fake reviews being posted here so be careful
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I would like a response to my hotel booking miles away from the theatre
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Booked a 2 night 4* hotel and liverpool football stadium tour months ago and due to go on sunday - have had no vouchers or tickets - no response to emails and cant speak to anyone on the phone just automated messages. Starting to think this is a scam and will look to claim back from my credit card company - this is a birthday present for my son
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Absolutely disgusting customer service. Bought theatre tickets and over night stay in London for my partner for Xmas. No one has confirmed a date, I can not speak with a human on the telephone and all emails are ignored. AVOID!
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Still waiting for a reply since before 1st lockdown
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I was gifted an experience for Christmas and just booked it. super happy with the service off to see Get Up Stand Up in London for two knights and staying in Kensington. Really pleased.
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Really quick and helpful, looking forward to my stay.
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Booked a hotel and London attraction via Wowcher on 15th November for my partners birthday on 4th December. Received one email asking which attraction I’d like and heard nothing since, nearly 3 weeks later. Chased several times and no phone number to call. So now I’ve paid £200 for a non existent booking that wowcher won’t refund me. Dreadful service - avoid at all costs.
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OMG Hotels is rated 4.06 based on 175 reviews