OMGhotels.com Reviews

4.61 Rating 96 Reviews

92% of reviewers recommend OMGhotels.com

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Customer Service

Email, Telephone, Live Chat

communication channels

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"Quick to book, had a lovely two night stay and tickets to Wicked, great seats and beautiful hotel, will book again."

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"The advisor Frannie was very friendly, thorough and efficient,in all my dealings, making a slightly complicated situation much easier for me ,thanks again 🙂"

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"Frankie was very friendly and extremely helpful. Fantastic, efficient service. Thank you."

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"Very quick and efficient booking process by Frannie, I got my first choice of date and requested hotel, also willing to assist with any other requests or dinner bookings.. very happy."

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"Brilliant service from Kate on the web chat services, handled my enquiry swiftly and had me and my family booked in accordingly. Thanks for taking care of everything. It was a nightmare to try and sort this elsewhere and you made it simple. We are really looking forward time away."

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"Love this site!!! My second time booking with them. A great incentive to book again is the £20 gift voucher to use on future days away. I just did a 4* Liverpool hotel stay with The Beatles Story. Truly a memorable time as i'm a huge Beatles fan."

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"Fantastic - Wonderful time away thanks for arranging our last minute anniversary break. 5 stars."

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"Would like to say Frannie was so helpful and made our booking to the Theatre and dinner on the date we wanted. We are really looking forward to the day out. Many thanks Frannie."

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"Quick, easy to book and great service - Looking forward to my Bath stay. :-)"

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"I'm leaving a review for Emily & Frannie at 'OMG' both of them were great at arranging my break away. After a troubling start to my year I really needed some time away. Thanks you for arranging this for me and helping me with the extra nights I requested. I enjoyed the show, dining at Planet Hollywood was fun and the hotel was flawless. Very much like the customer service i received. I came back feeling really positive and I hope this is reflected in my review."

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"Great service highly recommended by a friend and I will be doing the same. Looking forward to my trip."

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"Booked a theatre trip to London and chose a 4 star hotel for £119 each - I thought you would be able to choose from the list of hotels, but OMG choose for you. They chose The Corus Hotel overlooking Hyde Park. The hotel was clean, great breakfast, although the room was quite small for a twin room. It was minutes away from Green Park Station so the locality was great. The theatre was The Apollo and we got really good seats; stalls, row G. The only criticism was after receiving confirmation that the deal was booked, I could recall on the day before we travelled, that somewhere it said the vouchers would follow for hotel and show and I hadn't received them at that point. However an email to OMG that morning, stating "urgent", was followed up by an email saying I should receive vouchers by 2pm, which in fact I did."

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"Absolutely appalling customer service skills. Their contact number goes straight to answer phone and I left a message, with no reply. So I left another and yet again no reply. I left 4 messages over 4 weeks and numerous emails. Not one was replied to until 3 days before I depart. I spoke to “David James- Concierge Team Manager” via email who seems to only put the blame onto myself for misunderstanding the booking, if my first email had been replied to they could have clarified everything and I would be looking forward to my weekend away this Saturday. Instead David felt the need to patronise and blame me for everything that has gone wrong. When I told him i would be leaving a review he said he would forward any review onto his legal team to take action. What’s the point of review sites for customers to put up their honest opinion if companies threaten legal action. Appalled at the lack of customer service received and would highly recommend booking with another company rather than this one. Saying this i do hope my weekend away will be enjoyable and this fiasco will not get in the way."

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"A special thanks to Emily for making our trip wonderful. We had a lovely time in Liverpool."

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"The worse company that I have ever deal with. Poor customer service. Not responding on emails and voice mails. Unorganised and rip off! Firstly, I tried to book my voucher for 1 night stay in Bath, which I have received in a gift. The customer service team contacted me one month later that I have to buy another wowcher because on voucher it was written in very small font that "one night stay in Bath for two people required 2 wowcher to be released". So I have received link to pay that extra £100. I have emailed OMGhotels, that "I have paid, can I now continue my booking" . NO response for about another month to number of emails and voice mails. Finally I have received email that my experience is already booked from Sunday to Monday-even if I only wanted weekends. So I have responded to the email and asked politely if can be move the stay for a weekend and I willing to pay extra fee. Only have received rood respond with statement: "dates and times can't be changed ". I have received emails with the booking confirmation for the hotel and for the "roman spa museum entrance" 3 days before the trip. Before, I have already booked tickets for early Monday because I had important meeting in London and I had to be back. However the entry to Bath Spa museum was bought for Monday (probably because it was less expensive for the company). So I had to call the museum to move the tickets for Sunday and pay the extra fee. Overall, for one night stay from Sunday to Monday with breakfast in 4 star Hotel and standard museum entry for two people I have paid 205 + 75 for train tickets=£280. Just avoid."

1 Helpful Report

"I WOULD JUST LIKE TO SAY THANK YOU FOR THE PERFECT BIRTHDAY BREAK AWAY. THE SEATS FOR WICKED WERE PERFECT. GREAT NIGHT THANKS GUYS"

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"Great Customer Service - 5 stars - Thanks for sorting everything last minute for me. Panic over. :-)"

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"awful experience. I booked a 1 night stay in a hotel and a 3 course meal at Jamie Olivers restaurant. I never received the code for my Jamie Olivers restaurant even though I paid, I tried numerous times to contact them via telephone and email and they never phoned or contacted me back. Terrible service, absolute SCAM!!!"

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"Just had a really magical trip with the kids to London - Just wanted to leave some feedback, Kelly at OMG hotels was amazing she helped me to add the extra attractions we wanted to do. Also the hotel was stunning. Thanks again I can't wait to use my £20 gift voucher next time."

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"Frannie was excellent, very helpful and patient!"

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OMGhotels.com is rated 4.61 based on 96 reviews

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