TERRIBLE UNRELIABLE ORGANISATION, AVOID My daughter bought me a "4 Overnight Stay & Theatre Package for Two" as a gift for a special birthday at a value of £279. In September 2023 I upgraded this at an additional cost of £99 to secure guaranteed stall seating at the theatre of my choice and a more conveniently located hotel to the ones being offered and made a booking for 16/17 February. I waited for my tickets to arrive "no later than 48 hours before the event, do not contact us if your tickets have not arrived before 48 hours". By 14 Feb I had not received the vouchers for the hotel nor the tickets for the theatre so I started chasing by email, website chat and phone (can't speak to anyone "this is an online company so we don't offer telephone support") but received no response so I started to think we had been scammed. At midday on 15 Feb (less than 24 hours from when we were due to leave home for our "treat" for which we were packed and ready to go, I received an email stating that due to an error the theatre had never been booked and was not available. They offered a different show, or re-booking at future date, or a refund for the theatre ticket but not the hotel. I was so disappointed and requested a refund for the entire cost as we did not wish to have the hotel stay without the theatre but they refused to do so. I had lost all faith in this company and did not wish to make any future booking or have anything further to do with them, but they are refusing to refund my almost £400 and have now stopped responding to my emails completely. They do not seem to have a proper Complaints Procedure or governing body to whom I can complain and I have no idea how I am going to get my money back. I am 72 years old and this has caused me a lot of stress and anxiety instead of providing me with an enjoyable birthday treat. Do not waste your money with this company, they are unhelpful and unsympathetic.