AVOID! THEY CANCEL AND KEEP YOUR MONEY! We booked a theatre break with OMGHotels for my birthday. A few days before my husband rang the hotel, to be informed that the company had cancelled the booking. We then tried to contact OMG, we got a response to say a technical fault had caused this, and offered two ‘solutions’. We responded promptly and since then (about two weeks ago) we’ve heard nothing. We keep chasing, and nothing. We have paid to upgrade to take our child with us - over £200. NO REFUND. Keep chasing and no contact at all. I tried to contact the ops manager on LinkedIn - he blocked me. So my birthday weekend was ruined, they’ve kept the cash and they won’t make contact. Please don’t use them, their business is terribly run.