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OMG Hotels Reviews

3.9 Rating 196 Reviews
74 %
of reviewers recommend OMG Hotels
Company Reviews Product Reviews
2
 Metrics Info
3.9
Based on 196 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
On-time Delivery
Greater than 46%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Read OMG Hotels Reviews

About OMG Hotels :

OMGhotels.com allow you to search and book your perfect trip with peace of mind from our entire selection of experiences and over 240,000 hotels worldwide.

Visit Website

Phone:

01525 837100

Email:

concierge.team@omghotels.com

Location:

Barnside3-5 Church StreetAmpthillBedfordshireMK45 2PJ
Ampthill, Bedfordshire
MK45 2PJ

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Anonymous
Anonymous  // 01/01/2019
Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Nita
Verified Reviewer
“TERRIBLE UNRELIABLE ORGANISATION, AVOID My daughter bought me a "4 Overnight Stay & Theatre Package for Two" as a gift for a special birthday at a value of £279. In September 2023 I upgraded this at an additional cost of £99 to secure guaranteed stall seating at the theatre of my choice and a more conveniently located hotel to the ones being offered and made a booking for 16/17 February. I waited for my tickets to arrive "no later than 48 hours before the event, do not contact us if your tickets have not arrived before 48 hours". By 14 Feb I had not received the vouchers for the hotel nor the tickets for the theatre so I started chasing by email, website chat and phone (can't speak to anyone "this is an online company so we don't offer telephone support") but received no response so I started to think we had been scammed. At midday on 15 Feb (less than 24 hours from when we were due to leave home for our "treat" for which we were packed and ready to go, I received an email stating that due to an error the theatre had never been booked and was not available. They offered a different show, or re-booking at future date, or a refund for the theatre ticket but not the hotel. I was so disappointed and requested a refund for the entire cost as we did not wish to have the hotel stay without the theatre but they refused to do so. I had lost all faith in this company and did not wish to make any future booking or have anything further to do with them, but they are refusing to refund my almost £400 and have now stopped responding to my emails completely. They do not seem to have a proper Complaints Procedure or governing body to whom I can complain and I have no idea how I am going to get my money back. I am 72 years old and this has caused me a lot of stress and anxiety instead of providing me with an enjoyable birthday treat. Do not waste your money with this company, they are unhelpful and unsympathetic.”
Helpful Report
Bryn
Unverified Reviewer
“Waited to return home to write my review and everything was absolutely brilliant from start to finish. Service from Frannie and Emily was great and our hotel and tickets to Lion King was spot on for our anniversary trip away. Extra thanks to Marvin at the Hilton too. Will book again. Thank you all.”
Helpful Report
Anonymous
Verified Reviewer
“AVOID! THEY CANCEL AND KEEP YOUR MONEY! We booked a theatre break with OMGHotels for my birthday. A few days before my husband rang the hotel, to be informed that the company had cancelled the booking. We then tried to contact OMG, we got a response to say a technical fault had caused this, and offered two ‘solutions’. We responded promptly and since then (about two weeks ago) we’ve heard nothing. We keep chasing, and nothing. We have paid to upgrade to take our child with us - over £200. NO REFUND. Keep chasing and no contact at all. I tried to contact the ops manager on LinkedIn - he blocked me. So my birthday weekend was ruined, they’ve kept the cash and they won’t make contact. Please don’t use them, their business is terribly run.”
Helpful Report
Dave And Katie
Verified Reviewer
“Brilliant service from Frannie who assisted through all stages of our trip. We had a great time and wanted to say a big thank you”
Helpful Report
Chris
Verified Reviewer
“Quite possibly the worst company I’ve ever dealt with, offered to put my refund request through, to which I agreed. 3 weeks later and endless amounts of emails asking for an update, no update in 3 weeks let alone a refund, £189 down courtesy of OMG hotels!”
Helpful Report
Lewis Foggin
Verified Reviewer
“I had been gifted an overnight hotel stay and theatre tickets experience for my 30th birthday, which I was very excited to use. We booked through the website as instructed and selected our preferred show, but were told this was now unavailable and we’d have to choose another from a revised list. We were given zero choice re which hotel we could stay at, and the hotel assigned to us was really tired and run down - it was also nowhere near the theatre. When I asked if we could have an alternative hotel, the response was along the lines of “you’ve booked peak time, this is your only option”. Then 24 hours before the show, we received our tickets. The seats were practically in the back row of the Gods and we may as well have been on the street outside; again we were not given any choice or notice re where our seats would be and when I emailed to have this changed, the response was essentially “sorry, nothing we can do, non refundable, tough luck” and my subsequent complaints and request for a full refund were totally ignored. In summary, my 30th birthday experience turned out to be a complete and utter disappointment. Will actively discourage anybody from using this company - their money is best spent anywhere else.”
Helpful Report
Karl Green
Verified Reviewer
“I booked the 2 night London stay with Lion King tickets in May for my partners birthday, 1 day before (August 6th) were due to leave on the train i recieved an email stating I’m writing with some unfortunate news that there was a mix up with your tickets and we didn't have them" I spent the whole night before we were due to leave searching for a Hotel and Lion King theatre tickets when we should have been relaxing. The only thing i was offered was to watch another show which was no good as we specifically wanted to see the Lion King. The option to go at a later date was useless as the train tickets were already purchased. All in all it cost me around £200 more than it should have just to go see the show due to booking everything 10 hours before we were due to leave. The whole ordeal was a nightmare and in return i was offered a £40 voucher as way of apology to use with them....... Needless to say i won't be using the voucher. I'd give zero stars if it was available.”
Helpful Report
Kelly Barker
Verified Reviewer
“Very helpful today with finalising my booking to Liverpool for my Dads Birthday surprise. He absolutley loves The Beatles. Managed to book two extra rooms last minute. Chuffed”
Helpful Report
Jamie
Verified Reviewer
“Great help making my last minute booking and managed to get a 5 star upgrade for a small additional fee. Really chuffed.”
Helpful Report
Anonymous
Verified Reviewer
“Took our money now we cannot contact you. Anyone reading this please do not waste your money.”
Helpful Report
J Gardiner
Verified Reviewer
“I would give zero stars if I could. I bought a Theatre and Dining Experience for Two via Amazon as a birthday present for my wife. Whenever I tried to book the tickets on the website it didn't work and was impossible to complete. Then every email I sent was ignored or blocked, and they never answered the phone. Amazon have tried to contact them with no success. We have concluded that this is probably a scam. Avoid.”
Helpful Report
Joan Rogers
Verified Reviewer
“Penny was super helpful with all the infromation and also provided me with details of using the ungerground, as never been on a tube before. She booked us into the lovely Hilton in Kensington and the show was an easy short tube ride away. I will definitley be booking another theatre break again.”
Helpful Report
Anonymous
Verified Reviewer
“Lack of contact to book, no responses received dispute numerous attempts vouchers now expired and I’m out of pocket for a special birthday gift”
Helpful Report
Maisy
Verified Reviewer
“Great service today from Penny, helped me with adding additional persons and answered all questions quickly.”
Helpful Report
Anonymous
Verified Reviewer
“People are getting responses from OMGHotels? I have not got one ounce of a response after I've given them my pin number for my voucher. This was 5 months ago! Please read the 1 star reviews, they seem legit. This company only gets 1 or 5 stars from people. Their reviews don't add up, and I wish I looked them up before I bought anything from them.”
Helpful Report
Anonymous
Verified Reviewer
“1 star is too much! Don’t use this company. Had a voucher, entered what we wanted as asked but this was totally ignored. All value of the theatre and hotel combo was spent on the hotel, which was in a bad location (1 hours commute to theatre) but to top it off, the seats in the theatre had a VERY limited view so you may as well have watched it behind a screen and just listened for 2 hours! Ended up purchasing better seats outside and binned their tickets.”
Helpful Report
Anonymous
Verified Reviewer
“I bought an experience via Amazon but all attempts to book the experience, have been completely ignored. I followed the instructions to book via the OMGhotel website and waited 10 days as instructed. NOTHING! I have contacted them through various email addresses, and website live chat (which is never live) but never receive a reply. There is no phone number available. I have even tried via Amazon itself but they are no longer on the platform - says a lot I think. I'm left with no experience, a now out-of-date voucher, and £300 out of pocket. I feel totally conned”
Helpful Report
David L
Verified Reviewer
“Had a lovely break away thank you.”
Helpful Report
Claire Morgans
Verified Reviewer
“I bought a voucher for a London show. I have been trying to contact OMG hotels ever since with no reply. I have used their online booking, telephone, email, Facebook accounts multiple times over a year to no avail. Honestly I believe this company are scammers DO NOT USE!”
Helpful Report
Poppy W
Verified Reviewer
“Really simple to make my booking and the help from Hayley was great!”
Helpful Report
OMG Hotels is rated 3.9 based on 196 reviews
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