OMGhotels.com Reviews

4.61 Rating 82 Reviews
91% of reviewers recommend OMGhotels.com

About OMGhotels.com : OMGhotels.com allow you to search and book your perfect trip with peace of mind from our entire selection of experiences and over 240,000 hotels worldwide.

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Phone:
01525 837100

Email:
concierge.team@omghotels.com

Location:
Barnside3-5 Church StreetAmpthillBedfordshireMK45 2PJ

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Customer Service
Email, Telephone, Live Chat
communication channels
Under an hour
queries resolved in
"I am surprised to see so many positive responses towards OMGHotel’s services, when my experience was so negative. I tried for two weeks straight to contact OMGHotels regarding my booking and did not receive one response. Resulting in me not using my voucher due to no clarity. I left numerous voicemails (because the phone did not ring once!!) and tried to contact through Wowcher who advertise the deal. The only time I received any form of response from them was when they sent through the confirmed vouchers, that I had been trying to ask for advise on. Seeing below that customers have received changes to their original hotel and restaurant bookings, (which is the same request as my own), makes me question their consistency. Since my booking dates have passed and I’ve asked for a refund due to no correspondence (leading to no use of the vouchers), I was told that it was simply not possible to make changes to your bookings. This is quite the opposite to the service received by other customers! My latest email to OMGHotels has been ignored for over two weeks. Be VERY careful when booking these deals. Locations are scattered and not logistically easy. Certainly do not book anything in conjunction with something else that you already have booked - once you’re locked in, and they have you’re money, don’t expect any help!"
3 Helpful Report
Hello Sammy,

It's always disappointing to hear if ever someone feels we've fallen short as we pride ourselves on the service we provide. And as you've said you can see the positive reviews of our service below, as everyone else can, which is clear evidence of this.

It's more disappointing though when someone makes a false review.

As you’re aware you bought a hotel and restaurant experience on a non-amendable and non-refundable basis and you accepted the terms at the time of purchase.

As an agent we don’t have any control over the cancellation policy suppliers put in place, which is why we always include it prior to booking for your acceptance and agreement which you agreed to and instructed us to proceed. Some suppliers provide free cancellation periods, which is how some people can have their bookings changed. This was not the case for you as you accepted at the time of booking.
It’s the same with non-amendable non-refundable flight bookings and many other services and events, changes aren’t possible to them. Otherwise we’d happily have obliged. This was also previously explained to you in our correspondence.

Your DoubleTree by Hilton Hotel was booked with breakfast and dining at your chosen restaurant as purchased and if you chose not to take these up as you later said and instead sought to take a refund again after the date had passed then we’re unable to comment on this as they were available for you to use.

We do accept requests for hotels and will always check our availability first if a customer makes these and we will book any customer into their request when this is available. We will always place customers within easily accessible reach of the other elements they've booked and I can see was done for you.

As a globally responsible company, if we had made an error in any way we'd of course held our hands up and resolved the situation but we supplied everything according to what was purchased and simply could not refund your booking when you decided to change your mind afterwards as you’d bought a non-refundable non-amendable experience.

As a leading experience company sending thousands of customers away each year and operating since 2014, we arrange many trips for thousands of satisfied customers, often in conjunction with any other plans they may have and this is why we we're valued by our new and repeat customers time and time again.
This is also why we receive consistently high reviews across review platforms globally and also by individual customers thanking us personally each day.

Best regards and best wishes always,
Alex Jones
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"Thanks for all the help from Frannie and the team at OMG - Really made the special occasion even more special. I would highly recommend the 4 Stars London stay with Champagne View of The Shard it was really perfect. The hotel staff were friendly and I will be booking again with my free £20 gift voucher. Thanks Shel."
2 Helpful Report
"Got back yesterday from a wonderful weekend in London. Thanks for arranging everything."
2 Helpful Report
"Megan was such a great help whilst booking our break. Very patient and dealt with all my questions quickly and politely - thank you."
2 Helpful Report
"Thanks to David for sorting out my trip. Its a gift to a friend and got exactly what I wanted and under budget too. Will certainly use them again. Thanks guys x"
1 Helpful Report
"Brilliant service from a lovely lady at 'OMG' - We really enjoyed our time away. :-)"
1 Helpful Report
"Received a great service from Frannie! Got everything I asked for and cant wait for my trip. Thanks again!"
1 Helpful Report
"Fast, easy and great service. Couldnt do more to make us feel special. My wife and I are very much looking forward to our anniversary theatre break. Thank you. Chris & Jane"
1 Helpful Report
"Very poor communication, I would not recommend this company to a friend or family."
1 Helpful Report
"I would just like to say thank you for a wonderful time away, loved the hotel and the swimming pool was a lovely extra touch. Will be booking again soon."
1 Helpful Report
"Started off on a bad foot where i couldn't get a hold of anyone but it was my fault- Don't pick a wrong date!!!! but they helped me so much and have booked me into a hotel I really wanted and have been fantastic! Would 100% now go back"
1 Helpful Report
"Terrible customer service. We wanted to book to see thriller on a 2 nights break in London. We payed through groupon for the deal. Then we got an email saying the dates we wanted was not available . After that trying to get through to the company has been a NIGHTMARE. We have emailed, tried ringing and just get a recorded message saying leave your name and number and we will get back to you. Guess what ? They dont. Would NEVER book with these again"
1 Helpful Report
"Excellent company! Got a great deal on a hotel and theatre package for a family Christmas present. 5 stars for Franni who was very helpful and 5 stars to a great company. Will buy from again! Thank you!"
1 Helpful Report
"Excellent service from Frannie Jenkins for sorting out my hotel and date."
1 Helpful Report
"Was given this as a gift. Beautiful hotel and thanks for extending my stay. Superb service."
1 Helpful Report
"Quick and simple to book with great customer service."
1 Helpful Report
"I previously purchased a theatre break from Red Letter Days and they were nothing but trouble. It took me over 6 months to finally be able to make a booking. A friend recommended OMG Experiences I purchased my Theatre Break and then I had my booking all confirmed in less than 15 minutes extremely satisfied with the level of service, hotel and seats for the show, all for less than than expected. Thank You. Faith restored."
1 Helpful Report
"Such a great weekend, I recommend the 2 night 4 Star London stay and Gordon Ramsay dining, it was smashing, views from the hotel were stunning and the food Saturday evening was unreal. I'm happy, wifey is happy. Will book again."
1 Helpful Report
"Made my year for this birthday surprise for my dad. Thank you!! Fab staff and service xx and stunning hotel for our stay. Can’t wait to see his face. Excited!! Xxx"
1 Helpful Report
"REALLY ENJOYED MY HOTEL STAY :-)"
1 Helpful Report
OMGhotels.com is rated 4.61 based on 82 reviews

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Alice, Customer Support