Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Chessington
Rating: 4.80

4.8 Rating 169,267 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 169,267 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park
Chessington
KT9 1TQ

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Oliver Bonas 5 star review on 6th August 2023

5351

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I soo wanted this bag so treated myself but after two uses the metallic started coming away from the handles. I reluctantly sent it back as i loved it. First otem i have ever had to return”

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Posted 1 month ago

“This was not my purchase, I have not ordered anything off your site”

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(Brighton) - Posted 1 month ago

“Fine, but I still haven’t received my item! The store that I ordered my parcel to for collection sent it back early and Evri have been promising to redeliver since.”

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Posted 1 month ago

Hi Simona, We are sorry to hear that you have yet to receive your parcel. We completely understand your frustration. Please pop us an email at: askus@oliverbonas.com and the team would be happy to help you resolve this. Have a lovely day and speak soon, Team OB

Posted 1 month ago

“The wrong bulb was sent to me and I have sent multiple complaints and not received anything back”

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Posted 1 month ago

Hi there, We are sorry to hear that you received the wrong bulb and not had a response for us. Please pop us an email at : askus@oliverbonas.com and the team would be happy to resolve this for you swiftly. Have a good day, Team OB

Posted 1 month ago

“Unfortunately my delivery never arrived and I had to cancel my order. Evri were the fault here not Oliver Bonas.”

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Posted 1 month ago

“Not good staff aren’t helpful and manager was distrusting”

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Posted 1 month ago

Hi there, We are sorry to hear about your experience in store. This is dissapointing and not the service we strive for. Please pop us an email at: askus@oliverbonas.com, sharing a few more details about your experience. The team will then look into this further for you. Have a good day and speak soon, Team OB

Posted 1 month ago

“Easy to use website.”

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Posted 1 month ago

“Easy online. Bad had though. Cheap looking and the visor didn’t sit right. Had a crease in and was puckered. Really disappointed”

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Posted 1 month ago

“Normal website”

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Posted 1 month ago

“Ordered a number of items for a gift which never arrived.”

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Posted 1 month ago

Hi there, We are very sorry to hear that the items you ordered meant as a gift never arrived, this is not the usual delivery service we aim for at all. Please kindly get in touch with our customer services team in the link below and we will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 month ago

“Sadly I still haven’t received my order. I have emailed to ask where it is, but I haven’t had a response.”

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Posted 1 month ago

Hi there, We are very sorry to hear that you haven't received your order or a response from us, this is not the usual service we aim for at all. Please kindly get in touch with our customer services team in the link below by calling us or opening a live chat and we can get that resolved for you right away. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 month ago

“Easy enough to order and return. Had an issue using a gift card I was issues as I was wrongly sent one in pounds not euros.”

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Posted 1 month ago

“Good I love everything”

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Posted 1 month ago

“Absolutely disgusted I was sent a worn cardigan never shop here again”

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Posted 1 month ago

Hi there, we're sorry to hear that the cardigan you have received was worn. Please e-mail us at askus@oliverbonas.com so we can have a look into this and fix this for you. Have a lovely afternoon, Team OB

Posted 1 month ago

“I ordered the above bag for my partner. It arrived damaged so was sent back. We tried to reorder and were told it was sold out. I was in London and sent to 2 stores who had the bag in stock, they didn’t. I finally made it Finchley who had 1 bag left. Travelled on the tube for 2 hours to get this. Nightmare”

Helpful Report

Posted 1 month ago

Hi there, we're sorry to hear that you have trouble with your OB order, this definitely isn't the service that we aim for. Please do e-mail us at askus@oliverbonas.com so we can have a look into this further for you. Thank you, Team OB

Posted 1 month ago

“I ordered this for Valentine’s Day card but it was delivered so late I couldn’t use it. So late in fact I emailed the customer complains email address to say I wanted a refund as it had not turned up. I have not heard from them to this day, and the card turned up around 10 days after ordering it. Disappointed and a waste of money”

Helpful Report

Posted 1 month ago

Hi there, we're sorry to hear that you have had trouble with your order. We will be more than happy to look into this further for you. Please e-mail us at askus@oliverbonas.com. Have a lovely afternoon, Team OB

Posted 1 month ago

“Very cheap”

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Posted 1 month ago

“Misleading differences with colour ways of seemingly the same product but is entirely different.”

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Posted 2 months ago

Hi there, We are sorry to hear that your order arrived not quite as you expected. This is dissapointing and not the feeling we want customers to have, when receiving their orders. Please reach out to us in the below link, so that we can look into this and resolve this for you: https://www.oliverbonas.com/about-us/contact-us Have a lovely day and speak soon, Team OB

Posted 1 month ago

“Card arrived worn and battered. Really disappointing as it left me no time to get a replacement.”

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Posted 2 months ago

Hi there, We are sorry to hear that you card arrived damaged, this is dissapointing. So that we can get this refunded for you, please reach out to our customer service team through the below link : https://www.oliverbonas.com/about-us/contact-us Have a lovely day and speak soon, Team OB

Posted 1 month ago

“I returned the clothes 5 days ago and I still haven't got the money back on my account. Absolutely rubbish. No other brand takes this long when it comes to store returns. Still waiting!”

Helpful Report

Posted 2 months ago

Hi Maria, We are sorry to hear that your refund is taking longer than you expected, we understand your disappointment. So that we can make sure this is on the way to you, please contact our customer service team through the link below: https://www.oliverbonas.com/about-us/contact-us Have a lovely day and speak soon, Team OB

Posted 1 month ago

Oliver Bonas is rated 4.8 based on 169,267 reviews