Ohh Deer Reviews

Name: Ohh Deer
Rating: 4.69

4.7 Rating 6,507 Reviews

92 %

of reviewers recommend Ohh Deer

4.7

Based on 6,507 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Ohh Deer:

Hello and welcome to all things reviews of Ohh Deer!

Who are we??
We’re a greetings card, stationery and gift company operating from our HQ in Loughborough. Founded in 2011, we’re proud to say that Ohh Deer has quickly become the established place to go to find quirky, artistic and fun illustrated products.

What makes us unique is our incredible roster of over 100 talented creatives based around the world who we work with to bring you all these amazing products! We support every artist we work with, with a share of the revenue going directly to them.

To find out more about Ohh Deer, follow us on Instagram and keep up with all our latest news. (@ohhdeer)

Visit Website

Phone:

1509812075

Email:

help@ohhdeer.com

Location:

12, Frederick Street, Loughborough
LE11 3BJ

Ohh Deer 5 star review on 24th June 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Slow processing”

Helpful Report

Posted 8 months ago

Hi, Thank you for your feedback, and I'm sorry to hear about the slow processing. We understand how important timely service is and will work on improving this. If there's anything specific you'd like assistance with, please feel free to reach out to our customer service team. Thank you, The Ohh Deer Team

Posted 8 months ago

“Box badly damaged when I received it. The book is not really helpful for me so would have preferred more generalized items like pens, etc than calligraphy book. Personal choice I suppose. Love the pens, pad, rubber. Lovely quality.”

Helpful Report

Posted 9 months ago

Hi Charline, Thank you for your feedback, and we're sorry to hear that the box was damaged upon arrival. We understand that the calligraphy book might not have been a perfect fit for you, and we appreciate your suggestion about including more generalized items. We're glad you loved the pens, pad, and rubber, and that the quality met your expectations. If you ever have concerns in the future, feel free to reach out to us. Thank you for sharing your thoughts, The Ohh Deer Team

Posted 8 months ago

“The packaging was ripped in one corner so the top book damaged in the corner, but otherwise fine.”

Helpful Report

Posted 9 months ago

Hi Sophie, I'm really sorry to hear that the packaging was ripped and that your book was damaged as a result. We understand how disappointing that must have been. Please reach out to our customer service team so we can assist in resolving this for you. We're glad the rest of your order was fine, and we appreciate your understanding. Thank you for sharing your feedback, The Ohh Deer Team

Posted 8 months ago

“Yes it did but the paper envelope packaging was broken in on multiple corners and my notebook was partly hanging out and could have been bent on the corner from the letterbox drop or damaged I feel very lucky it wasn't but maybe a better packaging for notebooks since they are more costly than most shops.”

Helpful Report

Posted 9 months ago

Hi Vanessa, Thank you for your feedback, and we're really sorry to hear about the packaging issue. We understand how concerning it must have been to see your notebook hanging out, and you're right—better protection for more valuable items like notebooks is crucial. We'll definitely pass this feedback along to improve our packaging. We're glad your notebook wasn't damaged, but we appreciate you sharing your experience so we can do better! Thank you, The Ohh Deer Team

Posted 8 months ago

“Card took 10 days to arrive. Not satisfied as it missed the birthday it was ordered for.”

Helpful Report

Posted 9 months ago

Hi Della, I'm really sorry to hear that your card took so long to arrive and missed the birthday. We understand how frustrating that must have been, especially for such an important occasion. Our processing time is up to 6 working days, more details on this are available within our FAQ's. Thank you The Ohh Deer Team

Posted 9 months ago

“The cards are good, but why does it take well over a week for them to arrive? I thought I was organised this year, ordering 9 days before my anniversary, but I still had to buy a crappy back-up card from Tesco as my order hadn’t arrived by the day before the day I needed it.”

Helpful Report

Posted 9 months ago

Hi Joel, Thank you for your feedback, and we sincerely apologize for the delay in your order. We understand how frustrating it is to expect a timely delivery, especially when you're prepared in advance for a special occasion like your anniversary. We’ll definitely review our delivery processes to see where improvements can be made. If you ever encounter this issue again, please feel free to reach out to our customer service team, and we’ll do our best to help. Thank you for sharing your experience, The Ohh Deer Team

Posted 9 months ago

“Quite disappointed with what i got in the set and wished I’d been able to choose the one I ordered at first ( but they sent an email to say sorry they ran out of stock) and for what I got in the set there’s no way it’s worth the full amount. Thankfully I got mine in a vodaphone deal for £7.99 but I unfortunately don’t even think it’s worth this amount.”

Helpful Report

Posted 9 months ago

Hi Denise, Thank you for your honest feedback. We're truly sorry to hear that the set didn’t meet your expectations and that the item you originally ordered was out of stock. We understand how disappointing this must have been, and we appreciate you sharing your thoughts. If there's anything we can do to assist further or make it right, please don't hesitate to reach out to our customer service team. Thank you for your understanding, The Ohh Deer Team

Posted 9 months ago

“Cards are always lovely but dispatch was slow this time.”

Helpful Report

Posted 9 months ago

Hi Emma, Thank you for your feedback! We're happy to hear you love the cards, but we're sorry to hear about the slow dispatch this time. We appreciate your patience and will work on improving our dispatch times to avoid future delays. Thank you, The Ohh Deer Team

Posted 9 months ago

“Loved the cards. They seemed to take a long time to arrive - so I had to purchase a card from a local shop for one of the birthdays I ordered a card from you for. May have not paid attention at checkout”

Helpful Report

Posted 9 months ago

Hi Lara, Thank you for your feedback! We're glad to hear you loved the cards, but we're sorry that the delivery took longer than expected. We understand how frustrating that can be, especially when you need a card for a specific date. If you have any concerns about shipping options in the future, please don’t hesitate to reach out—we’re here to help! Thank you, The Ohh Deer Team

Posted 9 months ago

“Disappointed with quantity included I would not have been happy if I had paid the original price”

Helpful Report

Posted 9 months ago

Hi, Thank you for your honest feedback. We're sorry to hear that the quantity didn't meet your expectations, and we understand your disappointment. Your feedback is valuable, and we’ll pass it along to our team to review. If you have any further concerns, feel free to reach out to our customer service team. Thank you for sharing your experience, The Ohh Deer Team

Posted 9 months ago

“I was expecting more, like more stationary not just paper. Never mind.”

Helpful Report

Posted 9 months ago

Hi Kirsty, Thank you for your feedback! We're sorry to hear the stationery selection didn't meet your expectations. We appreciate your honesty and will take your comments on board to improve our product offerings. If there's anything else we can do to assist, please don't hesitate to reach out. Thank you, The Ohh Deer Team

Posted 9 months ago

“I was intrigued by your soecial offer, I love the design and the concept. However, my intention was to give this as a gift to my daughter in New Zealand as she lives the Eden project. Sadly the delivery label has completely spoilt the packaging as I am unable to remove it apart from very small sections so not very suitable for a gift.”

Helpful Report

Posted 9 months ago

Hi Carolyn, Thank you for your thoughtful feedback. We're so glad to hear that you loved the design and concept of the item, but we're truly sorry that the delivery label affected the packaging, especially since it was intended as a gift for your daughter. We understand how disappointing that must be. We’ll pass your feedback along to our team to explore better packaging solutions for gift orders. In the meantime, please feel free to reach out to our customer service team if there's anything we can do to assist. Thank you for sharing your experience, The Ohh Deer Team

Posted 9 months ago

“Some boxes aren't worth the price”

Helpful Report

Posted 10 months ago

Hi, Thank you for your feedback. We're sorry to hear that some of the boxes didn't feel like they were worth the price. We really appreciate your honesty, and we'll pass this along to our team to see how we can improve the value of our offerings. If there's anything else you'd like to share or if you have any specific concerns, feel free to reach out. Thank you, The Ohh Deer Team

Posted 9 months ago

“On this occasion, Ohh Deer didn't do too well. I know that they have a delay between placing the order and dispatching it however this time a whole week went by before the order got posted. When it eventually arrived I was disappointed that the two art prints I had ordered were only packaged in an envelope to keep them "safe", meaning that they arrived bent, and slightly creased with crumpled corners not what you want when buying art. I got in contact with customer services who were relatively swift in replying and sent out replacements. They arrived quickly but the packaging this time around was OTT and wasteful. Yes, the prints arrived safe but surely there is a happy medium with keeping the order safe and not wasting resources? Prints are ok but not the best quality of printing. I wouldn't recommend Oh Deer for art prints having brought better quality, better protected affordable art from elsewhere in the past.”

Helpful Report

Posted 10 months ago

Hi Caz, Thank you for sharing your experience with us. We're truly sorry to hear that this order didn't meet your expectations. We understand how disappointing it must have been to receive art prints that were bent and creased due to inadequate packaging, especially after such a long wait. We're glad our customer service team was able to send out replacements quickly, but we also take your point about the balance between effective and environmentally conscious packaging. We strive to improve, and your feedback will certainly help us in finding that balance. We apologize that the print quality didn’t live up to your expectations. We appreciate your honesty and will use this feedback to make necessary improvements. If there’s anything more we can do to assist, please don’t hesitate to reach out. Thank you for taking the time to share your thoughts, The Ohh Deer Team

Posted 10 months ago

“The product is great, but it took a long time to be delivered. If buying a present for someone make sure you’re organised and order in plenty of time.”

Helpful Report

Posted 11 months ago

Hello, Thank you for taking the time to leave your feedback. Our processing time and available transit times are all details within our FAQ's for reference: https://help.ohhdeer.com/help Thank you The Ohh Deer Team

Posted 11 months ago

“Great customer service and very kind but I didn't recieve my order twice.”

Helpful Report

Posted 11 months ago

Hi Hamna, Thank you for your honest review. We're sorry to hear that your experience was just okay. We're constantly striving to improve, and your feedback is invaluable. If there's anything specific you'd like to share, we're here to listen. Thank you, The Ohh Deer Team

Posted 11 months ago

“Order arrived quickly in a ‘do not bend’ envelope which is great, however the card was damaged, I would think before being posted as there was no sign of damage on the envelope at all, yet there’s a bend through the front of the card but not on the back. Don’t feel I could really complain but it’s not really useable to gift.”

Helpful Report

Posted 11 months ago

Hi Zoe, Thank you for your honest feedback. We're sorry to hear that your card arrived damaged despite the envelope being in good condition. This is not the quality we strive for, and we understand your disappointment. Please reach out to our customer service team so we can resolve this issue for you. Thank you, The Ohh Deer Team

Posted 11 months ago

“I wanted the card as soon as possible. Was there an option to recieve it the following day. If there was, it wasn't clear or i didn't see it. If there wasn't. it's a pity because I was already sending the card late.”

Helpful Report

Posted 1 year ago

Hi, Thanks for your feedback! We do have 'NEXT DAY' available, on orders placed before 14:00 (Monday-Friday) - more details of services available are detailed within our FAQ's - https://help.ohhdeer.com/help/uk-delivery-information-1 Thank you The Ohh Deer Team

Posted 11 months ago

“Ohh Deer notebooks excellent. Poor delivery service by Royal Mail. Package damaged but fortunately contents were not.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your review. We are glad to hear you were happy with the product and they arrived in perfect condition despite issues with the carrier provider. If you need any help from our team please don't hesitate to get in touch via help@ohhdeer.com. Kind regards The Ohh Deer Team

Posted 1 year ago

“I was a little disappointed the package had been opened!”

Helpful Report

Posted 1 year ago

Hi Hayley, Thanks for taking the time to leave your review. We are so sorry to hear the carrier has delivered your package in this way. Please get in touch directly via help@ohhdeer.com with your order details and the team would be happy to assist you. Thank you The Ohh Deer Team

Posted 1 year ago

Ohh Deer is rated 4.7 based on 6,507 reviews