Official Hoverboard Reviews

Name: Official Hoverboard
Address: Access Office Suits 125, Kingsbridge Road, Alfreds Way, Barking, London
Rating: 4.80

4.8 Rating 3,477 Reviews

95 %

of reviewers recommend Official Hoverboard

4.8

Based on 3,477 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Official Hoverboard:

Official CE Certified Hoverboard (Swegway / Segway) Supplier. We Provide Nothing Less Than Perfect Products - "Excellence Is Our Benchmark". Wide Range Of Colours And Sizes To Choose From. Accessories Including Hoverkarts Are Available. Follow Us On Our Social Media Platforms For Latest Updates. 24/7 Customer Support

Visit Website

Phone:

02032897465

Email:

Info@OfficialHoverboard.co.uk

Location:

Access Office Suits 125, Kingsbridge Road, Alfreds Way, Barking
London
IG110BD

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Official Hoverboard 5 star review on 4th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We bought a G2 Off Road Hoverboard for my sons Xmas present, he used it 3 times & it wouldn’t charge. Returned it for repair to be told it was chargeable as it was caused by water damage. My daughters Gyroor has worked fine for over a year in the same conditions. In my opinion I believe the G2 should be sold as an indoor toy only, it’s marketed as an off road toy which it obviously isn’t and isn’t fit for purpose. Certainly not worth £279!”

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“8 year old son wanted a Segway for Christmas - Santa couldn't afford that so no chance! Searched the internet for a hoverboard instead. Found the Official Hoverboard website and purchased a board and kart with them. Delivery was quick and both packages arrived very securely. Boy is very happy with his board - and dad may have had a go as well! Would certainly recommend company.”

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“I had this hover board for 4/5 days. I had used it on the kart once on flat ground and ridden the hover board 2/3 times in the house. I emailed official hover board to let them know that it was grinding when in the house and loudly grinding when on the kart! It also started going crazy at one point and both plastic guards had popped up. After numerous emails they finally asked for me to return it. I also popped a note in the box to explain my problems. I then received a dpd notification today to say a parcel was on its way. I guessed it was this. But no email from official hoverboard to say what they have repaired ect. I have received my old one back with still the same problems- the plastic popped up. So basically it still makes noises and grinds and is not fit to use.”

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“Excellent quality, easy to set up, smooooooth! Colour is different to picture (turquoise blue not royal blue but we actually liked it better)”

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“Excellent customer service. Cannot fault this company.”

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“We brought one of these hover boards an kart set for my son for Christmas. He loves it!! My other son now wants one for his birthday.”

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“Shipping and communication for Official Hoverboard were brilliant - impressive and recommended.”

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“Great item. Daughter loved it for her birthday. It matches her hoverboard.”

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“Great website, prompt delivery and solid products. Our kart kit arrived quickly, was easy to put together and attach to the hoverboard. Came with a couple of spare straps too. Has already had hours of use and my daughter loves it!”

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“Amazing and fast service, we purchased an off-road hover board and cart. Customer services were also super helpful when I had a query regarding my purchase. Highly recommend official hoverboard”

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“We had a fault with our Hoverboard. Official Hoverboard were excellent when dealing with the issue. Communication was brilliant. The Hoverboard was fixed and returned within 48 hours. Excellent service.”

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“Great service ordered on Monday delivered Tuesday charged up and ready To use before granddaughter home from school happy 10 year old On her birthday”

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“My daughter loves it and has not come off of it since her birthday!”

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“Absolutely disgusting company. My son used the kart for a short while on Christmas day. Paint started coming off all over the board. The kart is attached correctly, there is only one way this can be attached. The foam pads are in the correct place. (Both of these points they accused me of doing wrong) The main problem is when you accelerate at full speed, the metal base of the seat (which has no padding to protect the kart) comes into contact with the kart. This has damaged the board & chipped loads of paint off. On top of this there is paint coming off all over. To which they replied that this is because of how its applied. Totally unacceptable. They have stopped replying to my emails & the phone number on the site does not work. I have sent countless photos showing everything fitted correctly & a video showing the damage. Please avoid this joke of a company. My son is so gutted his main present is ruined after first use.”

Helpful Report

“The actual hoverboard is ok. However the hoverboard did not arrive before Christmas despite their website offering next day delivery on the 22/12/22. I contacted customer service, they were very argumentative and didn't properly read my emails. I noticed that following my email the next day delivery icon disappeared from their website.”

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“Bought this for my grandson who is 11 he absolutely loves it it goes very fast and thinks he’s so cool playing the music while he’s riding Would recommend great service quick next day delivery and good price”

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“Placed an order on 26th December 2022, that was advertised to be delivered same day. One week after, order yet to be delivered. Requested for order cancellation was then made on the 28th of December and till date no refund has been made.”

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“My daughter is loving it! Still getting the hang of balancing, but a superb pressie from Santa ;)”

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“I am yet to receive my order so i cannot comment on the product at this point. I can comment on delivery though and its not been the best as i am yet to receive any information onthe delivery of my items and its been 4 days now 😞”

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“Super fast delivery & superb customer service with any return or query. Have purchased 3 hoverboards over the years & recently sent 1 back for repair, the customer services even arrange for a return on my behalf with a courier. Definitely a good reputable company in my eyes.”

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Official Hoverboard is rated 4.8 based on 3,477 reviews