NS Watersports Reviews

Name: NS Watersports
Address: NorthShore WatersportsTees Barrage International White Water CentreTees Barrage WayTees Barrage, Stockton on Tees
Rating: 4.70

4.7 Rating 1,075 Reviews

93 %

of reviewers recommend NS Watersports

4.7

Based on 1,075 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01642 520234

Email:

sales@nswatersports.com

Location:

NorthShore WatersportsTees Barrage International White Water CentreTees Barrage WayTees Barrage
Stockton on Tees
TS18 2QW

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NS Watersports 5 star review on 29th March 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered this paddle as delivery forecast indicated delivery in time to take a family member canoeing for the first tomorrow (2nd May). Unfortunately despite a text from Parcel Force stating delivery 30th April, the paddle has failed to arrive which is disappointing for us all and impacts plans for tomorrow. Obviously I cannot comment on the quality of the product at the moment. After very prompt response from Northshore we recognised that there was an error in the delivery address on the original order. Delivery supplier was notified and item delivered iaw with revised forecast. Product looks like excellent quality. Northshore were very proactive and helpful throughout the process.”

Helpful Report

Posted 5 years ago

Hi Kevin, Many thanks for your review. Firstly please accept my sincere apologies for the late arrival of the paddle. The only part of the process we have no control over is the delivery of the goods when they are handed to a 3rd party, we are completely relaint on them delivering them in the time frame. The paddle was posted on Tuesday on a 2 day service so should have been with you on Thursday / possibly Friday at the latest. Please contact us earlier if the goods haven't arrived or you need for a specific time and we contact the courier to chase the delivery and find out where the goods are. I will chase this up on Tuesday as its a Bank Holiday weekend and find out what's going on with the delivery and contact you. I will of course refund you the delivery charge as the goods haven't been delivered in the timeframe. Once again please accept my apologies for the inconvenience this has caused. Best regards, Kevin

Posted 5 years ago

“Slightly expensive perhaps but great products, speedy delivery and a user friendly website. Streets ahead of some competitors who are blaming covid-19, seemingly for their own inefficiencies and lack of business ability! Would definitely use NorthShore Watersports again.”

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Posted 5 years ago

HI Philip, Many thanks for your review, we always try our best to dispatch orders ASAP. Hope we can help in the future. Best regards, Kevin

Posted 5 years ago

“The item I ordered was shown in stock but actually wasn't. NS watersports kindly gave me an upgrade with next day delivery. That was on Wednesday. On Friday I queried why it hadn't arrived. And it appeared it was out for delivery and then taken back to the base. No delivery until Monday. And on Sunday, I was asked for a review. So there you have it. I await delivery of a different item to that which I had ordered. Update. The paddle arrived on Monday. It's a beauty. Only loses a star because of the delivery Parcel Force was the carrier who let down North shore.”

Helpful Report

Posted 5 years ago

“Was an error with my order but was quickly rectified and was compensated plus some. Grateful for the quick response and eagerness to fix it.”

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Posted 5 years ago

HI Many thanks for your review, Please accept my sincere apologies, I've had a manic day and have forgotton to refund your carriage charge. We have only just started doing E vouchers, as we used to send them out and I have geniuenly forgotton to refund you. I will refund you now and as a goodwill gesture will give you an extra 10% off for any inconvenience this may have caused. Please accept my sincere apologies once again. Best regards, Kevin

Posted 5 years ago

“Excellent delivery service but notification of estimated delivery dates may be beneficial . The dpd delivery person provided an excellent service in their attempted delivery leaving g notes on their return and then apologising for being late. Such personalised service. I must also praise my postman who also exceeded his role in delivering the package. The products are great too. postman.”

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Posted 5 years ago

HI Trudy, Many thanks for your review and I'm sure your postman will appreciate the praise! Let me know if we can help with anything further. Best regards, kevin

Posted 5 years ago

“Quick delivery but ithe item was wrapped in plastic and taped with plastic. This meant it had to be cut off which was worrying and difficult as the item was a ripstop bag.”

Helpful Report

Posted 5 years ago

HI Many thanks for your review, we will look at how we wrap items to try and make sure this doesn't happen again. thanks for bringing to our attention. Best regards, kevin

Posted 5 years ago

“Fast delivery. Might be useful to get some advice for buying the right size for the neoprene shoes (I m in between two sizes apparently) but they should be alright.”

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Posted 5 years ago

Thanks for your review, Best regards, Kevin

Posted 5 years ago

“Very prompt and personal service and with a follow up email. Straps arrived from NS direct in good order. Paddles arrived promptly but direct from the supplier, loosely packed in a light cardboard carton with inadequate padding to protect handles and blades. Container was undamaged and intact but one paddle handle had a minor chip and scratch in the varnish . Otherwise all good, thanks.”

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Posted 6 years ago

“Nice quick delivery of a quality product. Only downside is that the packaging my buoyancy aid arrived in was torn open in the middle but luckily the product was not damaged.”

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Posted 6 years ago

“Bought an Islander Kayak requiring delivery to the Highlands; an agreement was met regarding courier costs during Covid-19 logistic issues, and Kayak received 10 days later. Honest and efficient service with excellent communications under the circumstances.”

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Posted 6 years ago

“Good assortment on the web shop. Delivery was 11 days but can be it was stuck at Swedish customs for some days. No email for tracking the parcel so I couldn’t see where it was stuck. But it was delivered and now it’s all fine :-)”

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Posted 6 years ago

“Initial problem with delivery, however the problem was soon rectified and the product was as described, I have so much faith in this company I have since ordered further items. Excellent customer service with a speedy response.”

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Posted 6 years ago

“Excellent over the phone customer service. Friendly and tried their best to suit my needs”

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Posted 6 years ago

“Items were a good price and arrived quickly.”

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Posted 6 years ago

HI Many thanks for your review, we really appreciate it especially in these challenging times! Please let us know if we can help in the future. Best regards, Kevin

Posted 6 years ago

“Very quick turnaround from ordering to delivery. To be honest I would of thought that a brochure or leaflet would of been included so people could see the activities what they could use the voucher for. Thank you”

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Posted 6 years ago

Hi, Many thanks for your review, the comments have been noted about the brochure and will include these for all future vouchers. Best regards, Kevin

Posted 6 years ago

“L'indirizzo di spedizione era in parte sbagliato e la merce è arrivata in ritardo; poi ho dovuto restituire perchè la taglia era troppo piccola ma tutto ok”

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Posted 6 years ago

HI Many thanks for your review best regards, Kevin

Posted 6 years ago

“Prompt, efficient service. Despatch notification received.”

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Posted 6 years ago

HI Thanks for the review, much appreciated Best regards, Kevin

Posted 6 years ago

“Good stock levels. Reasonable prices and postage costs. Prompt delivery.”

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Posted 6 years ago

HI Many thanks for the review, much appreciated. Best regards, Kevin

Posted 6 years ago

“So the postage is not next day as the tick box said And not that impressed with the nrs for £160”

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Posted 7 years ago

HI Many thanks for your review, we always send things out as soon as possible, sometimes due to unforeseen circumstances or there is a delay with the courier and they deliver late, this is the only thing out of our control. If you are unhappy with the NRS item, please return to us and we will fully refund you, we have a 28 day no quibbles return policy. Please let me know if I can help with anything further. Best regards, Kevin

Posted 7 years ago

“Came very fast but needed to email first to get told there was a delay. However Kevin was lovely and explained everything. Definitely will go back”

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Posted 7 years ago

NS Watersports is rated 4.7 based on 1,075 reviews