DriveDen Reviews

Name: DriveDen
Address: Unit 5 Reliant Close, Chandler's Ford Industrial Estate, Eastleigh, Hampshire
Rating: 4.83

4.8 Rating 19,702 Reviews

99 %

of reviewers recommend DriveDen

4.8

Based on 19,702 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About DriveDen:

High quality, tailor-made car accessories that protect vehicles and support drivers when travelling on the road.

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hello@driveden.com

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DriveDen 5 star review on 23rd April 2024

280

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mats difficult to install/remove for cleaning as secured by clips rather than velcro as BMW ones are. Also it is unlikely the clips will last very long if used regulary as a significant amount of force is required to insert or remove.”

Helpful Report

Posted 4 years ago

Hi, We have not had any previous issues with these clips breaking over time. They should hold the mats in as well as the originals. It is hard to use velcro on our rubber mats as it would not work as well as carpet backings. Kind Regards

Posted 4 years ago

“Purchased set of 4 rubber mats for ford c max 17 reg . Fitted perfectly except there was no holes in front passenger mat to clip onto studs.”

Helpful Report

Posted 4 years ago

Dear Customer, Sorry to hear you were not completely happy with your product. I have checked and this set is only shown with drivers clips. It may be that some models only have drivers clips so the template has been made to match. If you wanted clips for the passenger site please message us, and we can supply the clips. They would need to be cut in to the mat if you are ok to do that. Kind Regards DriveDen.com

Posted 4 years ago

“I recently purchased a boot liner for my daughter to use in her new T-roc. The product is excellent. What is not excellent is the total inability be be able to speak to someone on the phone. If it had been possible to have a conversation I would have chosen a different delivery address for this item. Your checkout gave the only delivery option as 2-3 days Royal Mail when in fact you sent it on a Parcelforce 24 service. If I had been able to establish this, the delivery address would have been different. You have a fantastic range of quality products so why oh why do you not want to talk to people about them. I suppose it's maybe just an inconvenience to you.”

Helpful Report

Posted 4 years ago

Hi, Sorry to hear you have not been happy with our site. We find email is the most efficient form of contact for us and customers. We will always reply quickly and adjust delivery addresses straight away. If we have an advertised phone number, it means a member of staff needs to be sat at a desk all day, every day. Whereas email can be picked up by any staff member, whether in the warehouse, office or working from home. We are a small company so need to be dynamic to offer a great service for all. Sometimes we need to upgrade items to a parcel force delivery. Usually this would benefit a customer with a faster delivery. Apologies that in your case you preferred Royal Mail to deliver. We will re-look at our checkout process to make this clearer. We have a brand new website coming soon, which will have many improvements, and we hope to see you again. Kind regards Neil. DriveDen.com

Posted 4 years ago

“Service and postage time good. Rear rubber floor mats for Nissan x trail a bit short back to front, width ok; front rubber floor mats fine. Quality of mats is ok although there are better ones out, there they are more expensive.”

Helpful Report

Posted 4 years ago

Hi, Sorry you were not completely happy with this order. We think these are great value at just over £30 for a set of 4 car mats. There will always be better products at higher prices. Nissan rubber mats are £63, so double ours. This is the choice that is made when ordering. We also offer 30 days returns on all unused purchases if you would like to use this. Kind Regards

Posted 4 years ago

“Dog guard arrived very quickly and is robustly constructed. However it was specifically ordered for a 2016 BMW X5 and the reality is it doesnt fit properly into the car. Given these bespoke guards are 3 or 4 times the price of 'universal' ones this is pretty disappointing.”

Helpful Report

Posted 4 years ago

Sorry to hear you were not happy with the guard. The guards are tested in each vehicle to select the best size and shape frame. Please can you send us some photos so we can see the issue? We can always help and offer an alternative or a free return / refund. The barriers we sell are fully crash and impact tested, as they are a safety product. This is not the case for may "cheaper" guards. This is the reason for the higher costs, as it is a completely different build quality.

Posted 4 years ago

“Great website, quick shipment, good price and well packed. It all went wrong when NP Autoparts used Parcelforce to ship the parcel. I believe this courier will go the same way as CityLink, who went out of business due to dreadful performance and no customer communication. Parcelforce took 3 attempts over 5 days to deliver the parcel from their Bristol Depot to Bath (they never showed up and returned to the Depot with the parcel twice)!! Ridiculous.”

Helpful Report

Posted 4 years ago

Sorry for the delivery issues you had. It is very rare that this happens from the 1000's of parcels we post each week with Parcel force. We have tried other couriers and have found them to be the best for our business. This is shown by us winning the Reviews.io Summer 2019 award for on time delivery.

Posted 4 years ago

“Product review: They fit and function as required. Cool. Delivery review: Could not have delivered to a more wrong address if they tried. Amazed at how an actual delivery address was completely disregarded. Fun times.”

Helpful Report

Posted 4 years ago

Hi, Please can you provide more info? I have checked your order and we posted to the address given at the time of order. We posted on the 14th and it was delivered on the 15th. If you can let us know more about the issue we can look into it.

Posted 4 years ago

“I checked delivery status and found out that the product was delivered to incorrect address ( was delivered to an Island off Scotland and I live in Lancashire).. But when I find out and contact the seller they arranged another delivery which arrived quickly.”

Helpful Report

Posted 4 years ago

“Re roof bars for Toyota chr managed to get them fitted after much messing around and the locks and cover just can’t get them locked very disappointed with this product and the money I spent on them with me being on a tight budget ?”

Helpful Report

Posted 4 years ago

“Whist the quality of both the car mats and the boot liner cannot be denied, the rear car mats are too short and too narrow to cover the area that rear passengers put their feet. The photograph of the mats is a little deceiving in that they look wider.”

Helpful Report

Posted 4 years ago

“part was not good for my car, wrong type.”

Helpful Report

Posted 4 years ago

“Very prompt service. Easy use of website. Sorry to that cheap price did reflect the quality of the product. Specifically no holes for the anchors requiring cutouts to be made. You get what you pay for! Smigger”

Helpful Report

Posted 4 years ago

“Received wrong order but it was corrected very quickly and professionally. Otherwise it would of been a five star experience.”

Helpful Report

Posted 4 years ago

“thank you very pleased with the goods. and your service is first class.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review and we are pleased you are happy with the goods and service. If there is anyway for us to improve on the three stars given, then please let us know. Kind regards, NP Autoparts/DriveDen

Posted 4 years ago

“Mats fit fine, quality isn't what I expected a bit thin for the price and the packaging showed the lion emblem but wasn't stitched on the the drivers mat”

Helpful Report

Posted 4 years ago

Hi, We have checked your order and the order with us was for a boot liner. We cannot see an order for mats so we think perhaps you may have ordered these from another company. Please let us know if there is an issue with your order. Kind regards, NP Autoparts/DriveDen

Posted 4 years ago

“The item came well packed and in the time it said it would. On opening the item there were two sets of instructions which did not correspond with one another but where needed throughout the assembly of the product. Putting the main bar section together was ok, but as the instructions weren’t clear this took three attempts (with three adults). When trying to do the last part of putting the security caps the instructions were no help at all so we emailed the company for help; just use force was the only real advise given; “it’s a snug fit”, “use an upward motion” and others struggle with this. In the end it wasn’t a snug fit, just trial and error in order to finish. Now complete the item seems good and secure...”

Helpful Report

Posted 4 years ago

“To be honest I expected better quality for the money paid, the rubber on the roof bars are very thin{hoping wont damage rails in long term} and I found them to be a ball ache setting them up to slack on adjustment and they fell apart or take slack up and cant budge them wish id payed more for dealership bars......”

Helpful Report

Posted 5 years ago

Hi, Sorry to hear that you are not happy with the roof bars. The bars are fully tested so would not damage the rails on your car if fitted correctly. If there is anything you wish to discuss further, please do contact us: sales@npautoparts.co.uk and we will be happy to help. Kind regards, NP Autoparts/DriveDen

Posted 5 years ago

“received storage box on time. packing case was wrecked but contents intact. courier must have been using this as a football. nothing wrong with the rack.”

Helpful Report

Posted 5 years ago

Hi, We are sorry to hear that the item arrived with damaged packaging. We will look into this with the courier but we are glad to hear the item inside was not damaged as a result of this. Kind regards, NP Autoparts/DriveDen

Posted 5 years ago

“I was disappointed to find that the drivers mat does not have a rubber wear section”

Helpful Report

Posted 5 years ago

“seat cover 2 days late”

Helpful Report

Posted 5 years ago

Hi, We have checked your order details and the order was not placed for a seat cover, but a set of rubber floor mats instead, so we think you may have us mixed up with another company. The floor mats arrived on time according to the tracking. Kind regards NP Autoparts

Posted 5 years ago

DriveDen is rated 4.8 based on 19,702 reviews