Thank you for bringing this to our attention. Having sent out an engineer on the same day, I’m pleased we were able to confirm all is well with your stairlift and we have stopped the slight noise by applying a little lubrication to the charging contact.
Don’t forget you’re covered by our comprehensive guarantee for 2 years. Just call if you need us!
The Norfolk Stairlifts Team.
“Richard was very easy to discuss our requirements with and gave excellent advice without being pushy. Very fair price agreed and prompt installation as requested. Kieron installed the stairlift with expertise and left everything clean and tidy. Very clear operating instructions given.
Financial business completed on the phone in a friendly and efficient manner.
We would recommend this company highly.”
“My parents are delighted with their new Autolift Module Air stairlift and my dad is now able to go upstairs and sleep in his own bed. Nick and Richard and in fact the whole team were very helpful and professional from my initial call to the completed installation. My parent's stairs are curved with a double turn in them but with careful measuring and some tweeks in the chair setup enabled the stairlift to work perfectly and still with room for my mum to still use the stairs as normal when she feels able to.”
“Everyone in the company we had contact with were very professional and caring. The service was very quick and the stairlift they installed is of a very high quality.”
“I have MND with both legs largely out of use. Our house is on a number of levels so we have had 2 stairlifts fitter (Otto Air 3000’s). These have transformed my ability to get round the house: otherwise l would have been marooned in one part of the house. Norfolk Stairlifts service has been very good and supportive. Thank you.”
“As an existing and very satisfied customer of Norfolk Stairlifts, I had no hesitation approaching them again when I needed a replacement for my 14-year-old re-conditioned model. The service provided by the company - from the first point of contact to the installation of my new (reconditioned) model - has been excellent. The team went out of their way to ensure that they could provide something suitable to my needs. Perfectly professional, friendly, and courteous in their dealings with me, their aftersales care and attention have been - and continue to be - first class. I am more than happy with my new stairlift and Norfolk Stairlifts.”
“I contacted Norfolk Stairlifts and requested a temporary Stairlift for am elderly relative .....a week before Christmas!..... Everyone I dealt with was helpful, honest and a pleasure to do business with.
They made the whole process very easy and I had a Stairlift fitted 3 days before Christmas!
A* company.”
“We had the most helpful, speedy, positive service I think we’ve ever received from a company. The staff at Norfolk stairlifts were kind and understanding, taking into consideration our particular family situation and hurrying through a very affordable and quick installation. Can’t thank them enough…it’s made such a difference to my parents.”
“A professional company, who do a brilliant job. The installation went well and there was no evidence of work had been undertaken. Training was very helpful. The stair lift works wonders.”
“An easy and efficient transaction from start to finish, we were well advised as to what was needed, the installation was great, the finished stairlift is perfect.”
“Norfolk Stairlifts initially turn up quicker than expected We were quoted well with excellent advice. We were advised of the estimated delivery date. After we accepted the quote we advised the delivery date earlier than expected
Their fitter arrived exactly on time and installed the stairlift quickly and efficiently and left absolutely immaculate with nothing for me to clear up.
The stairlift is excellent and I am sure it will do everything it is supposed to do and when my wife is released from hospital, she will find it an excellent aid.”
“I was able to make an immediate appointment with the salesman, who arrived promptly and cheerfully.
He explained clearly the lifts he had available and the costs involved.
I took the brochures to my husband in hospital where we made our choice. I spoke to your pleasant office receptionist and made arrangements for the lift to be installed five days later!
The fitter arrived on time, completed the installation and after showing us how to operate the lift left us with a clean and tidy area.
I cannot speak too highly of all your staff and my husband is delighted with his ‘magic
carpet’! Thank you!
Vivienne Soddy”
“The whole experience of quote,assessment and fitting of the stairlift was excellent and we would recommend the company to any of our friends and family if they needed this service.”
“We were impressed with the sales process as it was geared to our needs and the advice we received has been born out in practice so far. The installation took a morning and left no mess. There was a problem on my first "solo flight" but the error code on the chair led to a rapid phone diagnosis and a same-day replacement of a printed circuit board - since when all has been well. So, 10 out of 10 (well. 5 out of 5, I suppose) for Norfolk Stairlifts and cautious optimism on the chair.”
“Thanks to all at Norfolk StairLifts for helping me with my recent purchase of a Handicare 1100. The service provided was excellent, from our initial visit to the showroom, through to the very thorough survey carried out by Richard and the subsequent installation which was expertly performed.
All in all, a very personalised service, with no hard sell - unlike a well-known company which bombarded me with phone calls even when I pleaded with them not to do so. (Their name escapes me, but I think it begins with 'A'...)”
“The person who came to measure up and help us choose the right product was very thorough and communicated very well with my mother-in-law who is hard of hearing. We didn't wait long for it to be fitted and the fitted was very professional and competent. All round excellent service would highly recommend them.”
