Page 2 of 27 for NordicTrack UK Reviews

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Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone

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NordicTrack UK 5 star review on 19th November 2018

Anonymous

Anonymous // 01/01/2019

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“Have only used about 5 times so far, but the treadmill feels so smooth and soft and was easily put together. I am using it with zwift and haven't explored ifit yet but cannot wait to get back on for my next session. Would recommend it to anyone.”

Posted 9 months ago

“Let down by installation team making a real mess of brand new rubber flooring,
Made rubber flooring dirty and scuffed.”

Posted 9 months ago

“Order process easy. Delivery process terrible - was advised a 11.45 to 13.45 slot, arrived at 16.30! A few issues with machine (T14.0 treadmill) which I need to contact NT about.”

Posted 10 months ago

“After lots of communication about delivery for my running machine, I was disappointed to find I couldn't have it assembled on the first floor... you only assemble on the ground floor. Why would your guys be willing to deliver to the first floor but not assemble it there? Things got worse when after being assured that your couriers would deliver to my first floor, they arrived and just laughed and said they never deliver running machines to first floors. I had paid for this service on checkout.
Secondly, I had to order a shorter machine because of the size of my room (c700). I assumed all of your machines would be of a similar quality but on looking at reviews, it seems this one is made of cheaper components. It's cheap bling and is nowhere near as well made as my 15 yr old Tunturi. You don't seem to sell good quality smaller machines? The on/off button and the safety clasp are cheap and plastic, etc etc. I'm very disappointed with it.”

Posted 10 months ago

“I am writing this revue on customer service, (Icon) not the excellent Nordic Track commercial S22i that I purchased.
I had an issue setting up my console with ifit. As you cannot speak to ifit from the UK., I telephoned the UK customer service number from the user manual. Neither agent I spoke to spoke clear English nor where they based in the UK. There knowledge of the S22i was poor and misleading to the point of me considering returning the item. Luckily, after many hours of extreme stress, I sorted the problem myself. The Nordic track S22i is absolutely brilliant, it just needs actual UK customer service.”

Posted 10 months ago

“NordicTrack 1750 Treadmill. Had this item for 10 months, since Nov 18. The machine itself is solid and sturdy, a comfortable machine to use. Has a wide range of speeds and incline settings that accommodate all members of the family. Would use the iFit app more if you could browse its library and search/filter workouts by time, speeds, inclines. iFit is decent, but needs a lot more work to really make it a killer feature. Not sure If I will renew iFit until it improves.”

Posted 10 months ago

“Very impressed with this machine. Build quality appears excellent and was easy to assemble (but heavy, it does require two people). The range of workout options is excellent, would recommend as a solid addition to any home gym”

Posted 10 months ago

“Very happy with the rowing machine..ideal for getting fit again”

Posted 10 months ago

“Lovely bit of kit, already put hours of exercise through it, has saved my aching knees from pounding the treadmill.
Slight grumble is the wobble when you are giving it some, don't think it will ever fall over but took some getting used to on the outset, and an an annoying click on full rotation of the right hand leg, but just means you have to turn the music up a bit more.
Neither of these these things massively detract from what is a great machine and would happily recommend!”

Posted 10 months ago

“- Not taking Credit Cards payments for the delivery costs is not very good in my opinion.

- In particular to my order, it was stuck somehow and didn't get progressed at all, until I chased.”

Posted 10 months ago

“No problems at all...Many thanks.........”

Posted 10 months ago

“First exercise machine I have bought and it was a good experience so far. Ordered easily, delivered on time and operates well. Only had it for 10 days so time will tell.”

Posted 10 months ago

“Received my new rowing machine very promptly, great bit if kit , very user friendly, highly recommended”

Posted 11 months ago

“We still have not received the rowing machine and I ordered it more than 2 weeks ago !”

Posted 11 months ago

“Does what it says on the box. Easy to put together and use.
Different options which we find more than sufficient.”

Posted 1 year ago

“Easy order and delivery process including a Saturday option which was required by us.
The elliptical trainer was delivered within the allotted time slot. The equipment is solid and robust and includes many features which helps make any training exercise a bit more competitive and interesting. I subscribed to the IFit programme which certainly helps the novice trainer”

Posted 1 year ago

“It looked like a great product , however, it unfortunately arrived faulty. After 10 days of daily calls to customer service ( which was based in Romania!), and on the day we were expecting the replacement part, we instead received an email saying that the part will be in stock in another 10 days. The whole experience was so disappointing, we decided to return the item and buy another.”

Posted 1 year ago

“I purchased my Nordic Track Commercial 2450 back in January 2019 but due to surgery I have not been able to use it up until a few weeks ago and its great. I'm only walking, using it as a physiotherapy tool to be honest and I also have the Ifit Coach membership which I believe is value for money and its very helpful with the instructors pushing you to reach your goals safely without over doing it. It took a while to start with all the updates as I had originally set it up back in January but I'm up and running now so to speak. I just wish that I had not activated my account in January before I was aware of my surgery, has I have lost 4 months subscription. I would highly recommend the Nordic Track Commercial 2450 Treadmill.”

Posted 1 year ago

“Just what we were looking for. We've only been having the treadmill for 2 weeks and so far we are very happy with it. There are some cosmetic issues with it which is rather disappointing when you spend almost 2k for a treadmill. Definitely need to get use to how it works and how to use it. There's manual workout which makes life easy.”

Posted 1 year ago

“I bought the NordicTrack Commercial 2950. I was attracted to it because of the screen, its incline ability and the 4.25HP motor. All in all, I must say it is a good treadmill and the iFit videos are great.

However....., when I called the customer service dept in the UK to check that I would be getting free delivery and installation, my God, I have never experienced anything like it in my life. It appears that the team have zero interest in the customer.

When I called I spoke with a young woman who was the most obtuse person I have ever encountered. I asked her to confirm that the treadmill would be installed and she said, no, it will not. I explained to her that one of the main drivers for buying this particular treadmill was the free installation. She replied that on check-out I did not check the free installation box. I explained to her that I did not see a free installation box and I expected free installation. She, without apology, told me that wouldn't be happening in a totally dispassionate manner. I told her I would not except delivery to which she told me I would have to pay for delivery. At no point did she try to resolve this issue. I reluctantly accepted delivery and am happy with the treadmill.

It took the best part of a morning and afternoon to put it together between three grown men. It went together well, but be prepared to spend a lot of time working on it. Unless it is patiently done so, I can easily see how issues could arise.

If I knew then what I know now, would I buy it again... absolutely not. I have a feeling that if I have an issue with the treadmill in the future, its going to be very, very difficult...”

Posted 1 year ago

NordicTrack UK is rated 4.00 based on 531 reviews