“Saw Alan this morning took an x3 they had there for a test drive all well was given rhe usual talk about how great they were all fine car drove well, I liked the car and told Alan my husband would be in later to go through the paperwork side of things, he took my part x details and said he would call me within the hour to give me the numbers, great i thought good service, I went home 2 hours later a phone call to say "oh sorry I sold the car to a repeat customer " that's not good service at all we had started the process of buying the car and after spending some time looking for this one I was very relieved and felt in safe hands, they weren't they were pure greedy hands and that's not good service, Alan should have called me first to say there was someone else there and don't worry we will continue the process as you saw the car first. NOT GOOD SERVICE pure greed typical second hand car sales can't be trusted.”
Hi Sophie,
I am sorry that you feel we have been unfair to you. You mentioned that you wanted your husband to come and drive the car later today. I was in the process of pricing your part exchange. However, we had a customer come in to us approx 30 minutes after you left and they purchased the car. I called you as soon as I knew the situation. Again I apologise.
Alan
“Excellent service, very helpful and listened to want I wanted out of a car without pushing me towards any. Offered lots of options and tried a few before finally settling on my choice”
“I have excellent service from the moment I came into NMJ Motorhouse from Tony. It was a smooth transaction from start to finish and would come here again to buy a car. I'm over the moon with my Mini.”
“Had fantastic service from Tony from start to finish. Great deal with part exchange. All smooth and very efficient service. Also lovely coffee's and dog friendly...”
“Tony was an extremely helpful and genuine rep, his customer services was outstanding with a great appreciation and balance between leaving us to take in the vehicle but ensure all our questions were answered. Would recommend purchasing a vehicle from NMJ.”
“Viewed and arranged test drives on a couple of cars last week, found Tony at NMJ very helpful and informative, with no hard sell. I've just bought one of them, exactly what I wanted and Tony even helped me swapping over my personalised plates. Very happy lady indeed!”
“Came back to NMJ Motorhouse 4 years after my first visit as their service is excellent and nothing is too much trouble. Highly recommend the whole team.”
“Five+ star service. Having shopped around and been into multiple garages, here we received the best customer services from Tony through to everyone else we had contact with. They could not be more accommodating, faultless customer service and really nice personable people. Thank you.”
“Form the point of showing an interest in a vehicle online to driving off the forecourt, the service has been very friendly, honest and reassuring, everything you want when making a large purchase. The team have answered all questions and been more than happy to give advice. I can see why the dealership continues to thrive due to the great customer service they offer across all aspects. I'll certainly be sure to recommend to others looking for new cars!”
“A knowledgeable and friendly team, each individual that helped us was very polite and able to answer any questions we had. When purchasing the car, Tony was patient with us and very helpful and upon collection the rest of the team that we met were also lovely.”
