NI Spares Reviews

Name: NI Spares
Address: 17 the Hawthorns, Portadown
Rating: 4.89

4.9 Rating 7,950 Reviews

99 %

of reviewers recommend NI Spares

4.9

Based on 7,950 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About NI Spares:

We are a leading supplier of home appliance spare parts.

If you require help locating anything then contact us and we will try our best to help.

Visit Website

Phone:

028 3857 0970

Email:

info@nispares.co.uk

Location:

17 the Hawthorns
Portadown
BT63 5TX

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting on part to be delivered”

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“Very unhappy that Isle of Man address not accepted for delivery despite carried by Royal Mail which includes IOM at UK standard rates. Had to have it delivered to relative in Scotland. Ridiculous. However 2 stars for stocking the item I want and delivering it promptly.”

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“The website identifies an incorrect belt for a Tricity Bendix TM550 tumble dryer which resulted in me ordering the wrong belt. I have returned the 1975H7 belt along with the original broken belt. I am awaiting delivery of the correct new belt.”

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“Disappointed they don't send to Isle of Man”

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“Part was exactly what I wanted and needed. Shame that the delivery is misleading. It does not matter how much delivery costs you pay your item will still arrive via Royal Mail. So do not pay extra delivery costs expecting it to come with DPD!”

Helpful Report

Hello Kerry, I'm not sure what was misleading about the delivery. The delivery option you selected was - Express Delivery ( by Tuesday, Dec. 20 ). I can see from the tracking that your order was delivered and signed for on Tuesday 20th December at 11:53am We have never offered a DPD shipping option to your location. Regards, Elaine

“As of yet still waiting delivery not very good ?”

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“I paid £6.99 before the cutoff for next day dpd delivery and received my package 2 days later… not impressed”

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“I have paid for a 48hr delivery but it was 5 days before I received it 🤨”

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“Did not fit the washing machine even though it specifically stated it would fit this model (cannot return as didn’t realise until the last stage if fitting and it became evident that it was too big)”

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“Unfortunately we have still not received the part so cannot review it. We paid 5.99 for express delivery but problems with Royal Mail mean we still don't have it. Our washing machine has now been fixed so we will most likely be returning the part. I think you should contact Royal Mail about the service they provide”

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“If it is a Genuine Samsung spare, why did it not have a drain hole in the bottom of the seal. I didn't use it in the end.”

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“Said between 2-4 days for delivery. Turns out it was 8. Should change that - to a x”

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“Element sent promptly, price fair but disappointed that the first element ordered May2020 blew after only 12 months requiring a replacement to be ordered. I hope that was a one off and the replacement last longer.”

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“Belt was fine but delivery was late”

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Hello Ralph, Your order was dispatched on Wednesday the 7th April via the delivery method you selected at the checkout ( No-Rush Delivery in 4 - 6 Days ) and was delivered on Tuesday 13th April at 9:24am, exactly 6 days after the dispatch date. Regards, Andrew

“pump stopped working after 5 washes”

Helpful Report

Thank you for your review Sally. I am sorry to hear of the issues experienced. We want you to be totally happy with your purchase, which includes a hassle free returns procedure should you need to send an item back to us. If a part is faulty or defective, simply return it to us within 14 days of delivery in the condition you received it and we'll arrange a refund or for a replacement part to be sent to you. Please contact our customer services team should you require further assistance. Please accept our apologies for the inconvenience caused. Kind regards, Simon

“Great fast delivery but not the product I wanted. Went through the process of selecting correct make and model of dishwasher in order to get Cutlery Basket I needed. But the basket that came up on the website did not fit the model it was supposed to.( universal basket was sent that is supposed to fit most models but obviously not the one advertised. Not worth the effort to send back.”

Helpful Report

Hi Sean, Thanks for your review. You purchased the universal dishwasher cutlery basket and We don't advertise any model numbers for this product. In the product information you will only find the dimensions and a notice to check these dimensions will fit your dishwasher before ordering. You are welcome to return the unsuitable part for a refund. Kind regards, Simon

“NI Spares were superb. Good price and......unfortunately Parcel Post delivered my order to the wrong address. I had paid for a 1-2 day delivery but did not get the parcel till the 4th day, and this only because the postman knows me and kindly collected the parcel from the wrong address and brought it to me. Such a pity. They let NI Spares down badly.”

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“The hoover bags I ordered were not the right size to fit my hoover, even though the make and model were stated. Waste of money I'm afraid.”

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NI Spares is rated 4.9 based on 7,950 reviews