NI Spares Reviews

Name: NI Spares
Address: 17 the Hawthorns, Portadown
Rating: 4.89

4.9 Rating 7,886 Reviews

99 %

of reviewers recommend NI Spares

4.9

Based on 7,886 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About NI Spares:

We are a leading supplier of home appliance spare parts.

If you require help locating anything then contact us and we will try our best to help.

Visit Website

Phone:

028 3857 0970

Email:

info@nispares.co.uk

Location:

17 the Hawthorns
Portadown
BT63 5TX

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I experienced very prompt & efficient service in obtaining the spare I required.”

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“Not good quality and not genuine”

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“Haven't received it”

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Hello Hazel, Royal Mail attempted delivery on the 6th and 7th of March but there was no answer, it's currently being held in North Tyneside CSP You can rearrange delivery from the tracking link in your dispatch confirmation email. Regards, Andrew

“Quite poor not very clear on the site about the filters or in this case filer bought it was one and I was under the impression it would be 2 when they should come as a pair.”

Helpful Report

Hello Adam, The main distributor supplies the filter you purchased in a pack of 1 so we list it in the same way. You may have missed it, but we state in the first line of the specifications that it is a pack of 1, we also show one filter in the product photo. If you have an suggestions on how we can make it clearer please let us know. Regards, Simon

“Haven't received my order”

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“Still not received the part”

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“Never received the order . Was going to try and contact you. Kindly sort this matter.”

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“Ordered a week ago and no feedback and still not delivered so unable to say what the service is actually like???”

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“I received a belt for motor of tumble dryer instead of belt for drum of tumble dryer so I cannot give a fair comment as I cannot fix tumble dryer”

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Hello Cathy, You didn't order the main drive belt, you ordered the motor pulley belt. Send through a returns request and we'll get you sorted with the belt you need. Regards, Simon

“Our order has not arrived”

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“I placed an order but unfortunately needed to cancel. I ordered after 2pm cutoff, so I knew it hadn't been despatched. I tried calling before 9am to hear a message that the phones only opened at 10am. I called on the dot of 10am and the message said I was Number 2 in the queue.... I waited over 2 hours, having to break off and redial twice when I wondered if the queueing system was broken, each time rejoining at Number 2 in the queue.... when i started the call at 10am I had checked and my order had not been picked.... yet whilst waiting on the appaling phone system I then received a confirmation email that my order had just been picked and despatched and could no longer be changed. Hopeful that someone could actually still stop it leaving as it had only JUST been picked i stayed queueing to try and speak to someone, but after 2 hours of waiting for the phone call to even be put through to someone I gave up. How many people are manning the phones ? If I was only position Number 2 in the queue then why was myall not answered in over 2 hours. Very disappointed with this poor customer experience”

Helpful Report

Thank you very much for your feedback, Chris. We're truly sorry that you had such a long wait and a bad experience with our phone system. Your time is valuable and we regret that this happened. We understand how irritating and inconvenient this is and apologize for the negative experience you had. You will see from the Royal Mail tracking that we had dispatched your order on the same day you placed the order so we would unfortunately not have been able to cancel your order. We take customer experience very seriously and take your criticism to heart. We will use your feedback to make sure our phone system is improved and that no one else has a similar experience. We are actively looking for solutions and ways to make sure these issues don't occur in the future. Once again, thank you for taking the time to leave your review and let us know about your negative experience. We do value your feedback. Regards, Simon

“How do I return faulty goods?”

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“waited in wednesday for 4 hours and didnt turn up royal mail said it would turn up at around 1 pm turned up on friday when i wasnt here so at there depo will require them to send it back and i get a refund rubbish service from royal mail”

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“Still not received but At the moment I am blaming the postal strike.”

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Hello Greta, The tracking for your order shows it was delivered on Friday 16th December at 8:49am Kind regards, Elaine

“I’ve still not received my order. It’s in Ireland since last Wednesday”

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“I bought the exact part that it said I needed, and it says it’s the same size as the belt I took off, but somehow is about 5cm too large”

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Hello Claire, I have tried to contact you but have had no response. You purchased the correct belt but it has to go around the belt tensioner, if this is not done the belt will seem too long. Regards, Andrew

“Absolutely shocking delivery, ordered 11 days ago and the item is still in NI, so much for 48 hours tracked delivery . Can't review the item as it's still not arrived”

Helpful Report

Hello Tracey, Your order was shipped on 29th November via the standard shipping option you selected. Unfortunately the Royal Mail strikes on Wednesday 30th November and Thursday 1st December delayed your order by a couple of days but I can see your order has been delivered today ( 7th December ) Come back to me if you have any further issues. Regards, Andrew

“Awful, new cooker element blew after a week. Company phone number doesn't work and nobody responding on their web chat. Will be asking amex to order a full refund”

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“Still waiting for part”

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“Still waiting for part to arrive I’m sure when it arrives will be 5 star”

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NI Spares is rated 4.9 based on 7,886 reviews