NI Spares Reviews

Name: NI Spares
Address: 17 the Hawthorns, Portadown, Armagh, Banbridge and Craigavon
Rating: 4.90

4.9 Rating 10,964 Reviews

99 %

of reviewers recommend NI Spares

4.9

Based on 10,964 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About NI Spares:

We are a leading supplier of home appliance spare parts.

If you require help locating anything then contact us and we will try our best to help.

Visit Website

Phone:

028 3857 0970

Email:

info@nispares.co.uk

Location:

17 the Hawthorns,
Portadown
Armagh, Banbridge and Craigavon
BT63 5TX

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointing quality control and completely non-existent customer service I ordered a part from NI Spares, but it arrived broken and was clearly a second-hand item. While I understand mistakes happen and a returned part might have slipped past their inspection team without its provenance being checked, their total lack of response is unacceptable.I have sent two emails raising this issue in a reasonable manner, but received no reply. I have also tried calling multiple times, but cannot get through on any of their phone numbers. Even though the item was under £10, it is the principle of being sold broken, used goods and then completely ignored. I cannot recommend buying from a company that refuses to communicate with its customers when things go wrong.”

Helpful Report

(Craigavon) -

Hi Darren, thank you for your feedback. We take all customer concerns seriously, but we must clarify a few points. First, we only sell brand-new appliance parts sourced directly from the manufacturer, we do not and have never stocked or sold second-hand or used spares, ever. Additionally, we have checked our systems thoroughly and have no record of any emails under your name or order details, nor do we have multiple phone lines. We operate a single helpline with our opening hours clearly stated on our website and our voicemail. We always respond to our customers, so please contact us directly through our website with your order number so we can help resolve this for you. Regards, Andrew

“Still haven't received my item!,not happy,”

Helpful Report

(Craigavon) -

Hello Iain, Thank you for your feedback. I can see from our tracking information that your order was dispatched promptly on Monday 8th June via Royal Mail Tracked. Royal Mail attempted delivery on Thursday 11th June at 12:06 pm, and again on Friday 12th June at 11:22 am, but unfortunately, no one was available to receive the package. I can see from the tracking that redelivery has now been successfully scheduled for a day that suits you. If you need any further assistance with your delivery, please don't hesitate to reach out to us directly. Regards, Andrew

“I had a very disappointing experience with this company. I provided all the correct information, including the serial number and model of my cooker hood, and was recommended specific filters. However, when they arrived, they were not suitable and did not fit at all. I contacted the company requesting a replacement, but received no response to my email. Poor customer service and incorrect advice — I would not recommend.”

Helpful Report

(Craigavon) -

Hi John, We’re sorry to read this. We have reviewed your original WhatsApp enquiry and can confirm that we advised the correct filter based on the model and serial details provided. However, after checking your order, the filters purchased were not the same ones we recommended. We also checked our email and WhatsApp messages and can see no further contact after we sent the link to the advised filter. We always try to give accurate advice and are happy to help if a customer is unsure before ordering, so we’re sorry there was confusion here. Kind regards, Simon NI Spares

“Part was broken.i send email and asked you to send new one but i been ignored.very disappointed ☹️”

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(Craigavon) -

“No work may parts”

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(Craigavon) -

“I thought I was buying a genuine Bosch part cheaply but I seem to have bought a pattern part expensively. Please advise. Thanks Keith”

Helpful Report

(Craigavon) -

Hello Keith, This is an OEM Quality part from EGO, and is the exact same part and manufacturer as would have been fitted in your oven from production. Regards, Simon

“Heating element doesn’t work and unable to return as it has been installed as stated on the leaflet in the box.”

Helpful Report

(Craigavon) -

“I received my part after 1 week and it was very late with the delivery”

Helpful Report

(Craigavon) -

Hello Panagiotis, Royal Mail attempted delivery the morning after we shipped your order but there was no answer. Your order was shipped on Monday 3rd March with Royal Mail attempting delivery on Tuesday 4th March at 10:55am and again on Wednesday 5th March at 11:06am. Regards, Simon

“The heating element failed miserably. The rubber seal nothing like the original, it wouldn't stay in. I've now gone on to buy a genuine part that fitted perfect.”

Helpful Report

(Craigavon) -

“Hi ya, they didn’t fit the rangemaster cooker hood… I disassembled them, emptied the old ones, cleaned them and the uses the carbo from NI spares replacement to fill the old ones, reassembled them and put them back on… so in short not a very good product”

Helpful Report

(Craigavon) -

“I don’t know but I never received my order when I checked it with post delivery they have delivered in wrong street I checked it it was Wright address it was wrongly delivered at wrong address I can’t be bothered trying to get it because my time is very important to chase for £13 it’s stupid when it has correct address and stupid person not doing their job Wright”

Helpful Report

(Craigavon) -

“The part I have ordered didn't fit in our machine, the model specified by you. I have returned and I hven't received the refund.”

Helpful Report

(Craigavon) -

“This item doesn't clip in place so doesn't fit the hover model as stated”

Helpful Report

“Orderd part .Still same problem sent you email asking if you new what problem was and you blanked me.”

Helpful Report

“It did not work and I have asked for a returns number and had no reply Order no NIS233855”

Helpful Report

“I experienced very prompt & efficient service in obtaining the spare I required.”

Helpful Report

“Not good quality and not genuine”

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“Haven't received it”

Helpful Report

Hello Hazel, Royal Mail attempted delivery on the 6th and 7th of March but there was no answer, it's currently being held in North Tyneside CSP You can rearrange delivery from the tracking link in your dispatch confirmation email. Regards, Andrew

“Quite poor not very clear on the site about the filters or in this case filer bought it was one and I was under the impression it would be 2 when they should come as a pair.”

Helpful Report

Hello Adam, The main distributor supplies the filter you purchased in a pack of 1 so we list it in the same way. You may have missed it, but we state in the first line of the specifications that it is a pack of 1, we also show one filter in the product photo. If you have an suggestions on how we can make it clearer please let us know. Regards, Simon

“Haven't received my order”

Helpful Report

NI Spares is rated 4.9 based on 10,964 reviews