Nicholls Online Reviews

4.87 Rating 2,773 Reviews
97 %
of reviewers recommend Nicholls Online
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
Accurate And Undamaged Orders
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Read Nicholls Online Reviews

About Nicholls Online:

Nicholls is a long standing family business, trading since 1925. Our three department stores, based in the beautiful Welsh market towns of Abergavenny, Brecon and Crickhowell, boast an eclectic mix of products - offering menswear, womenswear, country and lifestyle clothing, footwear, jewellery, accessories, furniture, home fragrance and unique, interesting items to inspire you when buying gifts for your loved ones.


01873 810571



19 High Street

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Nicholls Online 5 star review on 19th February 2021
Nicholls Online 5 star review on 17th February 2021
Jamie Lee George
Nicholls Online 5 star review on 26th December 2020
Nicholls Online 5 star review on 26th September 2017
Molly Mcdade
Nicholls Online 5 star review on 15th November 2016
Alan Cain
Nicholls Online 5 star review on 4th October 2016
Nicholls Online 5 star review on 19th September 2016
Emma Jones
Anonymous  // 01/01/2019
Quick delivery, easy to track Fabulous service speedy response. Only 4 stars tho as had to return goods - too small. not their fault really
Posted 1 month ago
Posted 2 months ago
Staff on phone very helpful and knowledgeable for my order dealt with quickly and efficiently
Posted 5 months ago
Very pleased to discover Nicholls on line. Had seen a dress and cardigan in a town store then discovered that I could get them much cheaper at Nicholls. Will definitely use them again. My only slight criticism is the length of time it took to be dispatched but my items were beautifully wrapped in soft tissue paper - very nice touch.
Posted 10 months ago
The jacket came packed only in the postage packaging which I found odd. Delivery was fast.
Posted 11 months ago
Ordered a beautiful locket and it was delivered in 3 days (ordered at weekend) and it was exactly as described. Overall I’m happy with the experience. The only thing I didn’t like that was that the delivery stated 48hr Tracked (which it was) but the dispatch email never included the Royal Mail tracking number. I had to email the online store and ask for it. They did however respond fast and give me the correct tracking number.
Posted 1 year ago
Friendly and helpful person took my order and item was delivered exactly on time. Only slight criticism was that the colour of my new skirt was not quite the same as the one advertised on the web site, so a little disappointed.
Posted 1 year ago
Good price for item I ordered. Quick delivery. Very good communication. Only downside was no gift box sent as they didn’t have any.
Posted 1 year ago
My purchase was the first time using Nicholls. I ordered a pair of Barbour suede boots and the colour was described as Tobacco. I messaged Nicholls before ordering to check the colour / look as the web listing did not include a photo. However they did not reply and so I proceeded with the order as the price was better than anywhere else I’d seen. I ordered the boots on the Saturday before Christmas and the order was dispatched on the Monday and received the next day (Christmas Eve) which was fantastic. However, the boots received were a different colour to what was stated on the website (I was sent the chocolate brown ones vs the tobacco ones) but they were still really nice and so I did not decide to query this with Nicholls. Either the colour stated on the web listing was wrong or I was sent a different pair. Regardless, I was happy with the boots received, happy with the ease of ordering and happy with the delivery timescales. The only thing I would improve would be the communication (e.g. responding the customer queries) and the inaccuracy of the web listing.
Posted 1 year ago
Product as described, which other retailers didn't do the the same extent. Kind of swayed the purchase. Delivery was quicker than expected. Overall, how you would hope all things bought on the internet would be advertised and delivered.
Posted 1 year ago
Great scarf, great service.
Posted 1 year ago
I ordered UGGs size 7.5 but when they came they were a size 7. No point sending back as they didn’t have any bigger sizes!
Posted 1 year ago
Speedy delivery and was very pleased with item. Very well made!
Posted 1 year ago
Parcel delivered very quickly after ordered. Needed to be signed for which is good
Posted 2 years ago
The shoes were at least £10.00 cheaper than elsewhere. They arrived on time as promised and I am really pleased to have a pair of shoes that I can wear having recently had an operation on a bunion and hammer toe and the managing to break my big toe on the same foot.. Highly delighted with both service and product.
Posted 2 years ago
Easy online ordering, fast delivery, good returns service. A real find.
Posted 2 years ago
Easy to use website. Quick delivery and good customer service. Thank you
Posted 2 years ago
The quality of Masai as I would expect and at the usual price. Discounts are always appreciated. Service, delivery and communication all very good. Thank you.
Posted 2 years ago
Had a small technical problem when ordering, but your customer services sorted it out straight away. Quick delivery and lovely skirt. Will certainly use again.
Posted 2 years ago
Great service. Delivered when promised. I will shop with this company again soon.
Posted 2 years ago
Nicholls Online is rated 4.87 based on 2,773 reviews