Nicholls Online Reviews

4.87 Rating 2,747 Reviews
97 %
of reviewers recommend Nicholls Online
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
Accurate And Undamaged Orders
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Read Nicholls Online Reviews

About Nicholls Online:

Nicholls is a long standing family business, trading since 1925. Our three department stores, based in the beautiful Welsh market towns of Abergavenny, Brecon and Crickhowell, boast an eclectic mix of products - offering menswear, womenswear, country and lifestyle clothing, footwear, jewellery, accessories, furniture, home fragrance and unique, interesting items to inspire you when buying gifts for your loved ones.


01873 810571



19 High Street

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Nicholls Online 5 star review on 19th February 2021
Nicholls Online 5 star review on 17th February 2021
Jamie Lee George
Nicholls Online 5 star review on 26th December 2020
Nicholls Online 5 star review on 26th September 2017
Molly Mcdade
Nicholls Online 5 star review on 15th November 2016
Alan Cain
Nicholls Online 5 star review on 4th October 2016
Nicholls Online 5 star review on 19th September 2016
Emma Jones
Anonymous  // 01/01/2019
Purchased a scarf as a gift for Christmas. Unfortunately the security tag was still attached. Now have to take it to a local supermarket to have it removed
Posted 4 months ago
I liked the webpage etc. Unfortunately just before the order was dispatched, I was emailed to be told one item was out of stock. Might have been better if I hadn’t been able to purchase it if out of stock.
Posted 11 months ago
Hello I have been asked to write this review, but unfortunately I had to return this item, I posted on Saturday, Thursday still waiting for news on my refund.
Posted 1 year ago
Always loved Nicholls from the first time it opened in Lion Street. But delivery took far to long. Nearly a week for first class delivery. Only had to order online because I am a disabled person.
Posted 1 year ago
The print of the bag was not similar to that displayed
Posted 1 year ago
Expected to receive a Daniel Wellington watch with its original case and box with gadgets to change the band of the watch but not the showbox that has no purpose.
Posted 1 year ago
The order took awhile to come
Posted 2 years ago
I ordered a dress from Nicholls recently. I am returning it as it does not suit me. Only 3 stars as I would expect the returns label and slip to be completed would be enclosed with the package. It is not. This has meant having to ring their customer service and wait for them to send me the label and returns slip. My printer is not working. This would have saved a lot of hassle.
Posted 2 years ago
Good customer service. Package arrived in good time though it has to be returned.
Posted 2 years ago
I ordered product, but I got a different one, the product code does not match the picture. It's not good. But costumer service working good.
Posted 2 years ago
Purchased Ewe Moo online. Used 10% discount coupon. 👍 When he arrived ..... there was a reduced shop tag with £30 off original price and a electronic security tag attached !? In fairness, Nicholls refunded me the difference against the reduced tag.
Posted 2 years ago
I bought blue swaroski earrings from Nicholls online. Unfortunately the hook was small and I have thick ear lobes so I had to return them. They promised that they will inspect it and refund the money. So far I have not heard from them since I returned the earrings. Instead they wanted me to write a review. What can I say customer service is good but so far not refunded the money which is £40.50.
Posted 3 years ago
I had been unable to find the item I wanted in my size but found it on Nicholls on line.
Posted 3 years ago
Very prompt delivery but the item ordered was a gift and the box it came in was in poor condition. Also it was £16 more than an identical item I had received but sadly was out of stock with the first merchant. Ok but paid more and damaged box.
Posted 3 years ago
Item delivered next working day in store as promised. However no email confirmation regarding purchase received. Ladies in store we’re incredibly helpful!
Posted 3 years ago
Bracelet packaging was crumpled when arrived. Wasn’t happy as this was part of a gift
Posted 3 years ago
Unfortunately my parcel went missing, however, the prompt response from your team have organised another one for delivery tomorrow. Let's wait and see
Posted 3 years ago
Delivery time excellent. Very disappointed it cost me £8.55 to return a lightweight down jacket. there could be a maximum charge for this weight of item if returned within 24 hrs which I did. Deters me from ordering again. Disappointing as your business is Mail order!
Posted 4 years ago
I bought some lovely soft bamboo and cotton leggings, and they arrived on time. I was disappointed though that no-one thinks to mention the distance from crotch to waist as part of the size description. These have a very low waist, which I thought would not be a problem if I ordered a size 18 - even though I am normally a size 14-16. I ordered them large to use as pyjama bottoms, and they sit very low, well below my waist. I probably need to buy this sort of thing from a shop where I can see what I am getting.
Posted 4 years ago
I have shopped in Nicholls for forty years, having spent quite a few quid in there over the years. The best thing about the online store is that one doesn't have to interact with the more pompous employees.
Posted 4 years ago
Nicholls Online is rated 4.87 based on 2,747 reviews