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Nicholls Online Reviews

4.9 Rating 3,850 Reviews

97 %

of reviewers recommend Nicholls Online

Company Reviews

Product Reviews

4.9

Based on 3,850 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Nicholls Online:

Nicholls is a long standing family business, trading since 1925. Our three department stores, based in the beautiful Welsh market towns of Abergavenny, Brecon and Crickhowell, boast an eclectic mix of products - offering menswear, womenswear, country and lifestyle clothing, footwear, jewellery, accessories, furniture, home fragrance and unique, interesting items to inspire you when buying gifts for your loved ones.

Phone:

01873 810571

Email:

nichollsonline@wmnicholls.co.uk

Location:

19 High Street
Crickhowell
NP8 1BD

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Nicholls Online 5 star review on 17th January 2024

Nicholls Online 5 star review on 3rd January 2024

Nicholls Online 5 star review on 10th October 2023

Nicholls Online 5 star review on 17th March 2023

Nicholls Online 5 star review on 16th January 2023

Valerie M Rothwell

Nicholls Online 5 star review on 16th December 2022

Nicholls Online 5 star review on 11th December 2022

26

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a Charlie Bear for my New Born Grandson, its absolutely beautiful quality something for him to keep as he grows up. The only downside was its packaging when it was delivered, it was not in a box or presentation bag just wrapped in tissue paper and parcel packing”

Posted 7 years ago

“Fantastic service. Delivered rapidly and really pleased with my uggs.”

Posted 7 years ago

“Seems to sell White Stuff products out of stock elsewhere. Delivery is fairly prompt”

Posted 7 years ago

“Very good customer service and item purchased was excellent. Thank you very much!”

Posted 7 years ago

“Fast delivery, item arrived in perfect condition but Ugg boots were too narrow on the calf so I had to return. Quick refund. No problems with the Co. or item. BUT very disappointed I had to pay £12 to return boots with insurance and signature. In future, I will buy elsewhere with free returns. Costly mistake on my part !!”

Posted 7 years ago

“Very impressed with speedy delivery and communication. Excellent product at a great price.”

Posted 7 years ago

“Problem with delivery but customer service were very helpful and I received my parcel very quickly after”

Posted 7 years ago

“Efficient and timely”

Posted 7 years ago

“Very pleased with the bear that I purchased however the packaging was not very good at all, a battered old Yankee candle box!”

Posted 7 years ago

“I thought the next day delivery was excellent. But I was a little disappointed with the packaging.”

Posted 7 years ago

“Coat I bought was well packaged and I was kept well informed of delivery times and it was delivered quickly Coat as described”

Posted 7 years ago

“When my order was delayed, I e-mailed them as I was concerned as to where my parcel was. They were quick to reply, and quick to track my parcel. The lady I was exchanging e-mails with was very friendly and helpful, as well as being apologetic. Even though the delay was not her fault, she made sure I was content.”

Posted 7 years ago

“Ordered this jacket in a size 12, lovely fit! Really pleased with it, and it's lovely an warm for the cold days ahead! Happy customer.”

Posted 7 years ago

“Delivery was good,got my item two days after ordering,nicely packaged also .”

Posted 7 years ago

“Good service”

Posted 7 years ago

“Service was very quick - next day arrival. The bear was as described and fully satisfied with. Only problem and the reason I gave four stars and not five is the bear - which was not cheap and liable to damage - was just wrapped in plastic bag and sent out. Not happy with this and item really should have been packed more securely in a box.”

Nicholls Online 4 star review on 12th September 2016

Posted 7 years ago

“Ordering very easy and communications really good”

Posted 7 years ago

“Good on line shop, can find everything, very speedy service.”

Posted 7 years ago

“Great product Great price Great service”

Posted 7 years ago

“once I had registered the order process was simple. I had looked at this Barbour jacket earlier in the season and was delighted to get it at the sale price . I ordered on Saturday and on Monday received an email advising me of delivery by DPD. I registered with them and received regular updates on my scheduled delivery which arrived within the one hour timeslot advised. Jacket is great but the Returns process was enclosed anyway and is clear and simple to do. Very happy.”

Posted 7 years ago

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Nicholls Online is rated 4.9 based on 3,850 reviews