Newlenses.co.uk Reviews

Name: Newlenses.co.uk
Address: NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU, Broxbourne
Rating: 4.77

4.8 Rating 1,722 Reviews

95 %

of reviewers recommend Newlenses.co.uk

Company Reviews

Metrics

Info

4.8

Based on 1,722 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0161 922 8510

Email:

support@newlenses.co.uk

Location:

NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU
Broxbourne
EN11 1GU

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Newlenses.co.uk 5 star review on 4th June 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There is no anti-glare/reflection coating on their standard lens. As the result, the lens are NOT clear NOR reflection-free. Disappointed.”

Helpful Report

Posted 6 years ago

Hi, thank you for taking the time to write a review. I'm very sorry to hear that you're disappointed with the lenses. As you know, you chose our standard (FREE) lens package which doesn't include the multi coat. For £10, you can add the coatings as part of our "bronze" lens package upgrade, this includes anti scratch, anti glare, UV400 filter. Kind regards, Adam

Posted 6 years ago

“lenses don’t seem right”

Helpful Report

Posted 6 years ago

Hi Ann, thank you for taking the time to post a review. I'm very sorry to hear that your lenses aren't quite right, unfortunately this is the first we've heard about it. We would be more than happy to rectify this for you, please email us at support@newlenses.co.uk. Kind regards, Adam

Posted 6 years ago

“reglaze was fine but not very impressed that my nose piece looked like it had been destroyed with pliers. cost me 9.95 for new nose pads”

Helpful Report

Posted 6 years ago

“What I thought I ordered was not what I got.”

Helpful Report

Posted 6 years ago

Hi Michael, Thank you for your review. I'm sorry about the misunderstanding. On your order you chose a blue tint which is what we provided. However, you were expecting Transitions lenses. We did offer to replace your blue lenses for transitions lenses which you declined. We do also offer a no quibble refund policy if you're not happy for any reason. I hope this helps but please get in touch if we can help you any further. Kind regards, Adam

Posted 6 years ago

“Lenses (rimless) are out of line with each other and cannot be adjusted as they were clearly glued in place. Smears of glue around all connections are also unsightly.”

Helpful Report

Posted 7 years ago

Hi Simon, I'm very sorry to hear about the issue, I'm quite surprised as we pride ourselves on the quality of the craftsmanship as we have been in this business for over 30 years. Please do email me at support@newlenses.co.uk so we can sort this out for you as soon as possible. Kind regards, Adam

Posted 7 years ago

“Sent my glasses off around 7 weeks ago, to have them come back and them be completely in the wrong sides. The left and the right were mixed up. Sent them back out after a few days of negotiations with the customer service team. Took another 3 weeks for them to come back due to the fact it took 2 weeks to arrive they said. During the time they said they hadn't arrived, they offered me £50 compensation or some cheap glasses off the site. Bareing in mind I'd paid £79.99 from Tkmax. I wasn't happy about this as I felt like they were withholding my glasses. They then said the very next morning they had turned up.. They arrived during the week of that email. They were fine when they arrived but no letter inside apologising about how long it took them.”

Helpful Report

Posted 7 years ago

Hi Natasha, Thank you for taking the time to give us feedback and please accept our sincere apologies for the delay with your order. As you know, unfortunately the prescription was entered incorrectly on the website when placing your order which led to the lenses being wrong. When returning your glasses for correction, there was a delay with Royal Mail delivering them back to us. Both of these situations were out of our control but we do make every effort to try to resolve these issues as best as possible. I'm glad you're happy with your glasses in the end, and as a gesture of goodwill we would like to offer you a 20% discount voucher off your next order - please contact me at support@newlenses.co.uk to collect your voucher. Kind regards, Adam newlenses.co.uk

Posted 7 years ago

“Marketing an item for which there is no stock and no chance of getting further stock. Continued to market the product. Would have been a very poor rating but I was informed and communicated to.”

Helpful Report

Posted 8 years ago

Hi Andrew, Please accept our apologies for the stock issue with this order. As you know, we immediately offered a substitute frame or a full refund which was accepted. If there is anything we can help you with in the future, please get in touch on 020 31 997 948 or support@newlenses.co.uk. Kind regards, Adam.

Posted 8 years ago

Newlenses.co.uk is rated 4.8 based on 1,722 reviews