I paid for 1st Class Parcel and told that delivery would take 1-2 business days. 5 days later I still have not received my glasses. A phone call to support was no use, as they couldn't even tell me if they had been dispatched, just that my order was being processed. I am going on a course on Friday and will be unable to see any of the information needed if I have not received my glasses by then. Very disappointing as this is the second online opticians that I have used, and wish that I had stayed with glasses direct. I will not be recommending them, like I did previously with the other company.